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Best Western Troy Hotel

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Best Western Troy Hotel
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85 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Springfield, Missouri
Reviewed 4 weeks ago

Overall the hotel was very pleasant The bathroom was very clean they do need some new towels The breakfast was hot and very good and clean area it has a very nice pool and is close the the main road The front desk clerk was very friendly and helpful on check in and just dropped off the key at desk...

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Helpful?
Thank Becky M
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for taking the time to write us a review. We are pleased to hear your stay with us was pleasant. Looking forward to seeing you again in the future if your travels bring you this way.

Myrtle Beach, South Carolina
Reviewed 24 October 2016

you can do better, they don't consider cleaning around beds perhaps for used condoms, to be part of housekeeping, so imagine when you check in with young children and your kids find a used condom... breakfast was okay though, also room size was ok as well, they also have this nice lady (savi) that help a lot at the breakfast...

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Helpful?
Thank overseas2000
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for providing us feedback on your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will address this with our housekeeping department to ensure this doesn't happen again. I hope that you will consider staying with us again so that we can provide you with a superior...

Reviewed 15 October 2016 via mobile

This hotel is very clean. The night desk manager was robust and welcoming! There are several restaurants nearby. We walked across the street to cracker barrel for a late supper. The breakfast was fully stocked with a friendly hostess keeping the juice and coffee stocked. Eggs, sausage, breads, cereals and a pancake conveyor machine. (Personally I despise the waffle contraptions)...

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Helpful?
Thank Terri B
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for taking the time to write us a review. We are pleased to learn you had a memorable stay with us. We look forward to seeing you again soon!

Reviewed 6 October 2016 via mobile

We were pleased with our stay! Clean rooms, very friendly staff, clean breakfast area. No waffle maker but a pancake "printer" as I liked to call it. :) Pleasantly surprised with the mini sink and counter in our room. Clean sheets, safe, calm area, overall a comfortable place to rest for the night. Would stay here again!

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Helpful?
Thank jessrainsara
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear guest Thank you so much for taking time and writing us a review.I"m please to hear that you had such an enjoyable stay with us.Our team looks forward to providing you with exceptional service in the future.looking forward to see you again.Meanwhile happy travelling Sincerely Didi Patel General Manager

Lima,, United States
Reviewed 3 October 2016

Great! I am very happy with the experience and will recommend Best Western as a great place to stay. I will begin tot use Best Western as much as I can. No sure what else I need to say..... This should be 200 words by now....

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Helpful?
Thank Sandra M
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

bloomington, il
Reviewed 29 September 2016

We needed a one night stay for a tennis tournament in the Edwardsville, IL area, and the Best Western provided us a clean and comfortable stay. The room seemed fairly recently remodeled (not sure if that's the case or not, though, but it looked nice). It was clean and attractive. The bed and pillows were surprisingly very comfortable. We did...

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Helpful?
Thank cat70Bloomington_Il
Didi P, General Manager at Best Western Troy Hotel, responded to this review

Thank you for writing us a review. We are glad to hear your stay was enjoyable and look forward to seeing you again soon!

Austin, United States
Reviewed 27 September 2016

Along Route 66 we booked an hour before online and this was our fourth Best Western stop. We wanted to return to St Louis in the morning before continuing east and it was easy access and worked out fine backtracking rather than staying in the city. The hot breakfast was sufficient and saved time/money going to restaurant. Crackle Barrel was...

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Helpful?
Thank Connie A
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Huntsville, Texas
Reviewed 23 September 2016

The staff was wonderful and the hotel was clean and pleasant. I would stay here again anytime. Breakfast was presented very well and was good. The hotel was easy to find and the check in and out process was very satisfactory. I would stay here again with no hesitation.

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Helpful?
Thank Cathy G
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Easley, South Carolina
Reviewed 8 August 2016 via mobile

We were pleasantly surprised with the courteous and helpful reception. We were also just as pleasantly surprised with the modern decor of the room, as well as the cleanliness. The breakfast was ready prior to 6:30, but that caused some of the food to be lukewarm. Otherwise, this overnight stay was very nice.

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Helpful?
Thank Valorie C
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear Guest Thanks for your feedback. I"m pleased to hear that you had such an enjoyable stay with us.We look forward to see you again.It's our commitment to serve our guest to our best ability and comment like yours provide moral boost to our team to go an extra mile in serving our guest Sincerely Didi Patel General Manager

Lenexa, United States
Reviewed 1 August 2016

Stopped here for the night on our way to Chicago. It is a clean and up-to-date hotel. Nice accommodations in room - like fridge and sink in the mini-kitchen area . There's even cupboards in case you're staying a few days and want to stock up on groceries. Good breakfast choices - both hot and cold food.

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Helpful?
Thank Cynthia P
didi p, General Manager at Best Western Troy Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our BEST WESTERN Troy Hotel offers an exceptional location located off I-55/I-70 at Exit 18 in Troy, Illinois. St. Louis businesses and attractions are just 20 miles southwest of the BEST WESTERN Troy Hotel. Leisure guests appreciate being close to all the fun that St. Louis offers. You can cheer for the Cardinals at Busch Stadium just minutes away. While in Troy, Illinois, hotel guests can visit the Gateway Arch, enjoy the St. Louis Zoo or visit the city's exciting museums, including the Science Center and Botanical Garden. Guests can also visit major Universities, such as SIUE, SLU, Washington University, and SWIC. Since the hotel is so close to St. Louis, corporate guests can easily get to the area's top corporate offices including Anheuser-Busch(R), Boeing, ConocoPhillips and Freightliner(R). Guests can also visit nearby attractions like Villa Marie Winery & Banquet Center, Gateway(R) Conference Center, Gateway Fun Park, Splash City Waterpark, Gateway Motorsports Park. In addition, be sure to take advantage of our free high-speed Internet, a well-equipped 24-hour business center and a 600-square-foot meeting room with accommodations for up to 20 guests. At our BEST WESTERN Troy Hotel, we offer the amenities that make every stay relaxed and comfortable. After a day of meetings, you can relax in the indoor pool or workout in the well-equipped fitness center. The complimentary, full hot breakfast bar lets you start your day off right. And our inviting rooms offer an oasis of comfort with upscale perks. With our dedicated and extraordinary staff, we will make your stay with us a time you will never forget. Book your stay at our BEST WESTERN Troy Hotel today. ... more   less 

Additional Information about Best Western Troy Hotel

Address: 2020 Formosa Rd, Troy, IL 62294-1387 (Formerly Holiday Inn Express Troy)
Region: United States > Illinois > Troy
Price Range: RM363 - RM479 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Troy Hotel 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Troy Hotel Troy
Holiday Inn Troy
Troy Holiday Inn
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Questions & Answers

Questions? Get answers from Best Western Troy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“property is diagonal to Interstate 70 - had an even numbered room”
 of 5 bubbles thomterfic, 16 May 2016 | Read review
“It is hard to say what room would be best as this hotel is right next to an interstate highway with a lot of traffic.”
 of 5 bubbles BL709, 11 Mar 2015 | Read review
“Even Numbered Rooms Face west, Odd numbered rooms face east.”
 of 5 bubbles 74patb, 7 Oct 2014 | Read review
“I had no room service or spa. No restaurant in the hotel outside of the quick breakfast option. I am unaware of any spa, nor would I have used it. The room was clean and comfortable. The pillow was so comfortable I slept like the dead. This is a great location near St. Louis, and has numerous quick eating establishments very close by. I highly recommend the establishment.”
 of 5 bubbles Flatham, 21 May 2014 | Read review
“Since this is right off the interstate, request a room on the backside of the building for a little less highway noise.”
 of 5 bubbles masmile, 29 Nov 2012 | Read review
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