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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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44 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Vernon Hills - Lake Forest
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Showing 44: English reviews
Urbana, Illinois, United States
Reviewed 24 September 2015

I typically only stay at Hilton properties but when I couldn't get a price within my company budget, I had to look elsewhere. I never knew how thankful I should be that I only stay at Hilton properties because the drop off in quality at other hotel chains and brands is steep. When I checked in I went up to...

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Helpful?
Thank Brian A
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that we were unable to meet your expectations. Your comments were reviewed by our staff, and we will continue to coach and train our team to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able...

Reviewed 25 August 2015 via mobile

Decent stay with very responsive staff. Good facilities inside room...Room space is also fine. Proper cutleries provided so that you can enjoy your cooking. Location is also very good.. offices and shopping spots are nearby. Overall comfortable stay at this hotel. Recommended for travellers for sure.

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Helpful?
Thank himanshu20
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I appreciate you taking the time to write such a positive review. I am glad to read that you were pleased with the customer service and amenities we have to offer. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Bloomington, Indiana
Reviewed 5 August 2015

The check-in was easy and painless. It was the last pain-free moment I had at this hotel. The room was hot because the air conditioning had been turned off. Not turned down, turned off. Every suites inn I've ever stayed at had a ready supply of dishes, pots, pans, silverware and cooking utensils. Not here. You had to order them...

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Helpful?
Thank Paul E
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. To make sure this doesn't happen again, we will make sure to inspect the air conditioning units...

Redmond
Reviewed 23 July 2015

This hotel will meet your needs if you company is cheap (like mine) and you need a place to stay for a longer term stay. I only stayed there for one night, so my stay was just okay. My room was clean. The hotel doesn't broadcast HD quality television in the rooms which made watching the NBA Finals a less...

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2Thank Kentcomp
Columbus, Ohio
Reviewed 8 July 2015

We have stayed here several times but this time was not a good experience from check in to check out. On check in we went to the room to find it hadn't even been cleaned, so back to the front desk at which time they very apologetic and gave us another room. The next day we reported the noisy smelly...

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2Thank Mickey60_10
Manager_11525, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time out to share with us your most recent experience at our location. As we strive to ensure our guests overall experience is exceptional it looks like we fell short of that. I will use the feedback you gave me to coach and train our staff to handle maintenance issues in a more timely manner,...

Berwyn, Illinois
Reviewed 29 June 2015

Angelica at front desk was.....WONDERFUL, We had issues with another place , so she went out of her way to make our stay here Great from start to finish, and after a 12 hour crazy day we needed that...........

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Thank Teri K
Reviewed 2 June 2015

Vernon Hills Extended Stay is the best amongst all Extended Stay I have stayed so far since 2001. The Customer Service and the Manager are extremely amicable, very professional, very friendly, too-too good people. Its just like staying with your extended family in Extended Stay Hotel, specially Vernon Hills branch. The review is based on staying in the hotel branch...

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Helpful?
Thank Rahul N
Manager_11525, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest, responded to this review

Thank you for taking the time to write such a great review of our hotel. I am glad that you were pleased with the great service you received from our staff. It's great to know that we provided you with a home away from home experience. Thank you again for your feedback. We hope to see you again soon.

Reviewed 31 May 2015 via mobile

Had a great time. Clean rooms, nice, friendly staff. A little understaffed at times. Overall nice,quiet place. Really close to shopping and food. RTC is about 15-20 minutes away. Very nice area. Thanks !!!

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Thank txnavydad
Rogers, Arkansas
Reviewed 26 May 2015

When renting a room at a hotel, you have to set expectations accordingly. This isn't a 3 or 4 star hotel and I had that in mind when writing this review. The price I got for the room was amazing and I took that into consideration. The service was great. Everyone who work at this location are polite, professional, and...

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Thank 479tg
Cottage Grove, Wisconsin
Reviewed 19 April 2015

The front desk staff were very accommodating and friendly. I only stayed 2 nights, but I felt like a VIP. The rooms were large, clean and comfortable. This was the first time I stayed at an Extended Stay America and I will return.

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Thank lindatd24

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking

Additional Information about Extended Stay America - Chicago - Vernon Hills - Lake Forest

Address: 215 N Milwaukee Ave, Vernon Hills, IL 60061-4304
Region: United States > Illinois > Lake County > Vernon Hills
Price Range: RM311 - RM404 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Vernon Hills - Lake Forest 2.5*
Number of rooms: 128
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Also Known As:
Extended Stay Vernon Hills
Vernon Hills Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Vernon Hills - Lake Forest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the east side of the building have a great view of lake.”
 of 5 bubbles davidwC6042QO, 13 Apr 2016 | Read review
“Avoid all the rooms here.”
 of 5 bubbles 828paule, 4 Aug 2015 | Read review
“3rd Floor Units are the best - more air, more oxygen, better views (lake view, front view)”
 of 5 bubbles 582rahuln, 2 Jun 2015 | Read review
“317 is a great room”
 of 5 bubbles NirmalyaShome, 1 Sep 2014 | Read review
“Make sure curtains are pushed back of air conditioner, or it will affect the thermostat and cause it to not run.”
 of 5 bubbles GeorgeBushSucks, 17 Jul 2014 | Read review
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