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Hotel Indigo Chicago - Vernon Hills

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Hotel Indigo Chicago - Vernon Hills
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184 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Charleston, South Carolina
Reviewed 14 May 2015

We stay here when visiting Lake Forest College and have consistently found this a comfortable, accommodating hotel. In contrast to the previous review, I found the desk staff totally focused on customer service, responding to unanticipated needs and room issues quickly and efficiently. A lightbulb burned out and was quickly replaced; a room assignment issue was handled with tact and...

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Thank AccuracyAdvocate
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for taking the time to write a review. We appreciate that you are a returning guest to our property and enjoy the service that you receive when you stay with us. Thank you for being a fan of the Hotel Indigo!

Reviewed 8 May 2015

It's amazing to me when service industries blow it so badly on such simple things. I understand check-in times, i understand that rooms aren't always ready, but what I don't understand (and can't abide by) is when hotel staff don't apply rules consistently or fairly. Now granted, its been a very long day, but watching the woman behind the desk...

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2Thank Eric O
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

I understand that you feel frustrated in seeing someone else get to check in before you, but there are many factors that the desk has to consider to check guests in before the 3 pm check-in time. As you stated your group was responsible for a huge block and we had guests arriving at 11 am to check in. The...

Reviewed 8 March 2015 via mobile

Stayed here for 4 nights in November 2014 while on business. Hotel rooms were really large, comfortable and clean. Hotel is well located for shopping malls and restaurants which I took advantage of during my stay. Would stay here again given the opportunity.

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Thank Mark J
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are glad that you enjoyed your stay with us. As you mentioned we have a great location close to the mall and over 50 restaurants. Glad we fit your needs for your visit and hope to see you again on your future visits to our area.

Chicago, Illinois
Reviewed 15 February 2015

Lets be honest the number one reason you stay at a hotel is to sleep. It's really the only thing 99% of the customers there have in common. This place was not built with that in mind. I will say the bed was pretty comfy, but past that I might have stayed at a Motel 6 (which I've had better...

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1Thank Vincent J
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for relaying your comments regarding your stay. I am sorry that we failed your overall satisfaction and apologize for that. Since we sit between the two major cities I can see why you may have thought we were closer to Milwaukee, but our location is 37 miles from downtown Chicago and 64 miles from Milwaukee. That is the...

Phoenix, Arizona
Reviewed 4 February 2015

I worked with the Indigo staff: Jennifer, Agnes, Dan, Jeff, Alex, Bob Laura and Delia who were very helpful to me to run our conference effectively and efficiently. The staff is very friendly and quick to respond - no request was too small or too big. I look forward to working with the hotel for our next conference. The sales...

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Thank Melinda B
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Thank you for taking the time to mention all those that made your conference a success from our staff! It was our pleasure to take care of your groups needs. You and your colleague's were a pleasure to work with and we look forward to your groups return visit for your next conference.

Elkhart, Indiana
Reviewed 3 February 2015

The hotel is located next to shopping place with various restaurants, less than 5' from I94. Also close to Lake Forest Academy and Lake Forest College. The rooms are spacious (hotel probably converted from Park Place now Hyatt Place), studio type rooms with a small desk, large sofa and bedroom separated by a wall. Shower nice but regulators not very...

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Thank Hans D
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

We are happy that our hotel location fit your needs being close to Lake Forest Academy and Lake Forest College. Hospitality is all about service and having a clean hotel. Thank you for taking the time to let others know what a great hotel this is.

Mequon, Wisconsin
Reviewed 30 January 2015

This is a nice hotel, and is in a convenient spot - just 5 minutes west of 94 off of Town Line Road, and near all sorts of shopping and restaurants. The rooms were fine; unique for sure, but clean, bright and spacious (the showers were weird, however, and difficult to use). All staff were very pleasant and helpful. We...

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Thank Joe G
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Delighted that we met your expectations for your meeting and carried out all arrangements to perfection. Hotel Indigo's are not the typical cookie-cutter hotel and I am glad that we made you curious with our design.

Seattle, Washington
Reviewed 17 January 2015

Stayed one night for business trip. The room is laid out like a studio apartment, with a partial wall separating the bedroom from the other area. Bathroom is separate but adjacent to the sink. The room vibe is neither "warm and romantic" nor strictly business (the latter limited by a somewhat small computer desk and less than ideal computer chair)....

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Thank SethE56
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Glad that you enjoyed the size of the studio suites. I agree that the small issues can easily be corrected and apologize that it wasn't taken care of before your arrival. I have passed along the info you provided to housekeeping to make right. Thank you for your feedback!

Venice, Florida
Reviewed 29 November 2014

I have stayed at this hotel many times, and it is a very pleasant stay. Good location next to malls and food. Close to work, and just the right distance from O'hare and Chicago. (recommend getting CNBC channel for business guests).

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Thank Mike H
HotelIndigoVH, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Glad that our location is a great fit for you. Thank you for your suggestion to add CNBC to our channels. I will see what I can do to make this happen.

Reviewed 24 November 2014

I have been doing consulting work for a large corporation in Vernon Hills this year and my favorite place to stay is Hotel Indigo. I like the location and the scale of the place -- small enough not to be a overwhelming, but large enough to offer amenities. The rooms are ample and the furnishings are up to date and...

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Thank Bill L
Michaelene G, General Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

I am delighted that you have business in the area that you have made the Hotel Indigo your hotel of choice. Thank you for your feedback and we are working on up grading our WIFI to give a better experience to our guests.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Close to local attractions and businesses, the Hotel Indigo® Chicago Vernon Hills hotel is perfect for any trip, business or pleasure. To put it plainly, our rooms are “huge,” each with its own sitting area, and our staff is passionate about providing each and every guest with personalized service. The nearby Cuneo Mansion and Gardens serve as inspiration for our hotel’s artwork, and the whole space evokes an upscale feel, with a front desk that occupies a two-story lobby: expansive, but not at all unwelcoming. ... more   less 

Additional Information about Hotel Indigo Chicago - Vernon Hills

Address: 450 N Milwaukee Ave, Vernon Hills, IL 60061-1537
Region: United States > Illinois > Lake County > Vernon Hills
Price Range: RM386 - RM833 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago - Vernon Hills 3.5*
Number of rooms: 127
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Also Known As:
Hotel Indigo Vernon Hills
Amerisuites Vernon Hills
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Questions & Answers

Questions? Get answers from Hotel Indigo Chicago - Vernon Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff is really nice and personable, If you are nice to them and they extremely nice to you.”
 of 5 bubbles billlK1519ZD, 25 Feb 2017 | Read review
“My room was next to the kitchen, and I did not realize this until after I unpacked. This, however, did not turn out too bad though.”
 of 5 bubbles azjudycarol, 10 Jan 2017 | Read review
“Being on high-floor at the end of the hall saved us from a lot of noise from some other rooms in the floor.”
 of 5 bubbles NicoQA, 28 Jul 2016 | Read review
“You can specify lower floor or away from or near the elevator when you make your reservation. I liked being on the business complex side.”
 of 5 bubbles BarbC73, 25 Jul 2016 | Read review
“OK hotel but price is not right, Parking was an issue”
 of 5 bubbles 160ghulamk, 22 Jun 2016 | Read review
5 of 5