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Courtyard Chicago Waukegan/Gurnee

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Courtyard Chicago Waukegan\/Gurnee
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353 Reviews from our TripAdvisor Community

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Showing 348: English reviews
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Houston, Texas
Reviewed yesterday NEW

Room was fine. Not great, not bad. TV didn't work (connection kept cutting in and out when trying to watch morning news). Gym is VERY basic and small - 2 treadmills, an elliptical, a few dumbbell weights (only up to 35lbs) and some medicine balls. A plus: breakfast was very quick at the Bistro.

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Helpful?
Thank B_BusTravel
Texas
Reviewed 4 weeks ago via mobile

Quiet with restaurant options at walking distance and Walmart and Starbucks on the other side of street. Staff very friendly other than that typical Courtyard by Marriott. The bistro staff always have a smile.

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Helpful?
Thank williesosa436
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

williesosa436, It is always our goal to go above and beyond with our service, and we are thrilled you enjoyed your stay with us. It's great to read that you were able to enjoy the abundance of amenities around our hotel. We look forward to serving you again in the future. Best regards, Greg Stephens

Reviewed 14 February 2017

We stayed at the Courtyard and booked the concert package which included a room with late checkout , an appetizer, 2 drinks, and round trip transportation to the Genesee theater. Everything was perfect and we will definitely do this again.

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Helpful?
Thank Jerry O
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Jerry O, We hope you enjoyed your time at Genesee Theatre, and are thrilled you enjoyed the value you received from the Genesee Theatre Package. They are a wonderful venue, and we are grateful to be a partner with them. We look forward to seeing you again for an upcoming event at Genesee! Best regards, Greg Stephens General Manager

Indialantic, Florida
Reviewed 5 February 2017 via mobile

We had a great stay here. The rooms are clean and comfortable and the staff is very friendly. Many of the guests were family members of the graduating recruits, but the staff treated everyone perfectly given they go through this same routine pretty much every weekend. This hotel is only about 10 minutes away from the base and convenient to...

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Helpful?
Thank Steve J
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Steve J, We are so glad you enjoyed your time, and give a big CONGRATULATIONS to your recruit from us! We hope to see you again if your travels bring you back to our area. Best regards, Greg Stephens General Manager

Castine, Maine
Reviewed 30 December 2016

We stay in the area several times a year to visit family, and this hotel is top-notch. The staff remembers us and knows my special food needs. This time, we arrived at midnight and they sent us to a restaurant which was open late so we could have some dinner--the restaurant gave us a discount because we were staying at...

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Helpful?
1Thank karenlyons48
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

karenlyons48, We enjoy each time you stay with us! Thank you for the loyalty you have shown, and it is great to read why you continue to visit our hotel. We hope you had a wonderful New Year and look forward to seeing you again soon. Sincerely, Greg Stephens General Manager

McKinleyville, California
Reviewed 24 December 2016

I was there for the Navy Graduation. The staff working were all very kind, even the woman working the desk at 3 am when I went to check out. The hotel was very clean and up to date. The hotel was very close to stores and restaurants. There is a Starbucks right next door.

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Helpful?
Thank Heather F
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Heather F, Thank you so much for staying at our hotel. We are glad you enjoyed your stay and found the location to fit your needs well. Congratulations to your Navy Graduate! We hope to see you again when future travel brings you back to our area. Best regards, Greg Stephens General Manager

Indianapolis, Indiana
Reviewed 15 December 2016 via mobile

Good stay. All the workers were very helpful and nice. Hotel itself is pretty good, nothing amazing but clean and relatively updated. Workout room is small, but works. Breakfast is not free, but good with Starbucks coffee. Solid choice in the area.

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Helpful?
Thank Juice17995
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Juice17995, Thank you for sharing your feedback with the team and other travelers. We appreciate the bode of confidence you have in our hotel to satisfy our guest needs, and hope you will come back and see us in the future. Sincerely, Greg Stephens General Manager

Toledo, Ohio
Reviewed 9 December 2016

The Management and Staff were some of the most friendly and helpful we have ever encountered. They were quick to answer and questions we had about the process of getting the shuttle to the Graduation Ceremony in the morning and for the return trip on the way back. (We highly suggest the shuttle only $3 per person each way) and...

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Helpful?
Thank jeepphil49
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

jeepphil49, It is wonderful to read your review, and I will make sure I share this with the team during our daily meeting today. We pride ourselves on our service, and are so glad you enjoyed your time at our hotel. We hope you will come visit us again when you are in the area. Best regards, Greg Stephens General...

Reviewed 7 December 2016

We stayed here this past weekend for the navy graduation. The staff here is exceptional with customer service they really go above and beyond to make sure you are comfortable. The night we first arrived the front desk lady offered us tips for getting into the city and gave me a detailed hand drawn map of how to get to...

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Helpful?
Thank Ashleigh J
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Ashleigh J, We really appreciate the wonderful review from you, and are so glad you enjoyed your stay with us. As a General Manager, I couldn't ask for better people to work with. Our staff truly cares about the guests, and I'm glad you were able to experience that. We hope your trip to the city was fun and exciting,...

Reviewed 30 November 2016 via mobile

Well kept rooms, friendly staff. Worth the price for cleanliness. Breakfast and coffee is very disappointing on a scale of price vs. value. Would have given 5 stars had there been at least complimentary coffee and perhaps a pastry.

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Helpful?
Thank Mike L
Greg S, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review

Mike L, Thank you so much for your feedback. We are glad you enjoyed the rooms and staff. It is disappointing the breakfast did not provide value for what you paid. We want to make sure everything at the hotel is of value to our guests, and appreciate you sharing an honest opinion of your stay. We really hope you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Waukegan/Gurnee

Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Region: United States > Illinois > Lake County > Waukegan
Price Range: RM434 - RM775 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard
Hotel Style:
#1 Family Hotel in Waukegan
#1 Business Hotel in Waukegan
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Waukegan/Gurnee staff and other travellers.
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Questions? Get answers from Courtyard Chicago Waukegan/Gurnee staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer rooms away from the pool and exercise room.”
 of 5 bubbles karenlyons48, 29 Dec 2016 | Read review
“Some rooms looked over a backyard style courtyard, while others had the parking lot. We had the courtyard, which was well maintained.”
 of 5 bubbles angelavolk, 14 Sep 2016 | Read review
“We were on the ground floor and had no issue with noise at all.”
 of 5 bubbles U5734VGnancyh, 19 Aug 2016 | Read review
“Maybe avoid using the elevators - a bit sketchy?”
 of 5 bubbles 167meaghand, 16 Aug 2016 | Read review
“1st floor rooms are great for guests who can't walk very far.”
 of 5 bubbles 359shirleyw, 14 Aug 2016 | Read review
5 of 5