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Courtyard Chicago Elgin/West Dundee

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Courtyard Chicago Elgin\/West Dundee
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85 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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La Habra
Reviewed 11 December 2016 via mobile

Nice atmosphere , friendly, efficient staff. We were here with a party of 8 including a one year old and the staff could not have been nicer or more accommodating . Cody at the front desk was such a big help. I would have given the hotel 5 stars but they stop serving breakfast at 10 am which I feel...

Thank Operagolf
Lincroft, New Jersey
Reviewed 3 December 2016

This was a 3-day solo business trip; I have stayed at this Courtyard for prior trips as the location is convenient to my client. I have to say that the people here were very friendly, very professional, and helpful. I had two special room requests that I made as part of checking in through the app - both were honored....

Thank David B
Atlanta, GA
Reviewed 3 November 2016

Staying at this property is pretty much like every other Courtyard (yay for consistency). They have the new "Bistro" in the lobby....kind of over priced but there if you need it (there is a place called Alexander's across the parking lot....would recommend it!) Only issue I had was the lack of parking and worse, lack of lighting in parking lot....

Thank Momvold
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear Momvold, Thank you for feedback. We did take your comments to the desk very seriously. We have already started replacing these lights to ensure there is proper lighting. Safety and security of all our guests is our number one priority. Thank you again, and we do hope you will stay with us again. Sincerely, Amie Wilkerson Dual General Manager

Wayland, ma
Reviewed 29 September 2016

I am a long time platinum Marriott member. The room was OK. The lobby is typical "bistro" remodel. I had provided my Marriott rewards number a week prior to check in - it wasn't on file. So I didn't get my room type. Hug bummer. The real sticker was that the outlets for use (all of the others are on...

Thank Waylandtransplant
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Waylandtransplant, Thank you for taking the time to share your recent experience at the Courtyard by Marriott Chicago Elgin/West Dundee with us. As the staff service of our hotel is a key priority, I am very sorry that your stay fell short of your expectations. Please rest assured that your comments have been shared with the appropriate team members in...

Moline, Illinois
Reviewed 24 September 2016

This is an older property that has been nicely renovated. Rooms are typical for a Courtyard, well appointed and decent lighting for the most part. The Bistro was okay, overpriced, but the food was good. Fitness room and pool looked nice, but we didn't try either. What makes this property special is the staff. Friendly, outgoing and very helpful. Only...

Thank wolfcookie
Reviewed 11 September 2016 via mobile

Booked suite. They put me in a regular room with 2 queens beds. Ordered Cobb southwest salad from bistro. $17 with water and tip. See the attached pic. Mostly old cores of lettuce Tv has about 10 HD channels. It's 2016!! Coffee maker was filthy and of course, there's no complementary coffee. Won't be back!!!

Thank Craig h
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear Craig h, Thank you for taking the time to leave your comments about your recent stay with us. Unfortunately I am very sorry to hear it was not a great experience for you. I appreciate the opportunity you have given us to address and correct these areas moving forward. At Courtyard we strive for satisfaction in all areas of...

Omaha, Nebraska
Reviewed 26 August 2016

No refrig or microwave. Coffee in room but only one decaf and one regular. Breakfast is as other Marriotts--pay for food but good quality and service. No coffee bar so had to buy coffee at breakfast area (Starbucks). French toast and strawberries is excellent choice. Yummy and filling. Beds too high for me to get in and out of easily....

Thank SueBee1951
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear SueBee1951, Thank you so much for taking the time to give your feedback on TripAdvisor. I see that you were disappointed about not having a refrigerator or microwave in the room. Please know that we do have these items on property and would be delighted to place these items in your room upon request. I was happy to see...

Glen Carbon, Illinois, United States
Reviewed 22 August 2016

This is a standard Courtyard, complete with a restaurant and quality fitness center. The staff was attentive and solid. If in the area will stay here again. Not a lot of walking food options, except for a Gino's East basically sharing the same parking lot (which is a good thing!)

Thank JBretteD
Palo Alto, California
Reviewed 7 August 2016

We stayed here on our way back into Chicago after sightseeing in Iowa and Wisconsin to the NW. The location just off I-90 is very convenient. It's the standard Courtyard setup, with rooms down interior corridors having a pair of double beds and a full bath. The room was spotless, the beds soft and comfortable, and we slept well. Just...

Thank Frank S
Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West Dundee, responded to this review

Dear FrankS, Thank you for giving us great feedback. We hope to see you next time you are traveling to the West Dundee area. Thank you again!

Tampa, Florida
Reviewed 4 August 2016 via mobile

This hotel is exactly what we look for when we travel. Aaron at the front desk went so far above and beyond to help us from the initial check in to helping us with some drinks at the bistro and even seeing him on our floor bringing things up. He so deserves an at-a-boy and beyond. This is an overall...

Thank Crystal T

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  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Elgin/West Dundee

Address: 2175 Marriott Drive, West Dundee, IL 60118 (Formerly Courtyard by Marriott Chicago West Dundee)
Region: United States > Illinois > West Dundee
Price Range: RM415 - RM620 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Elgin/West Dundee 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard West Dundee
West Dundee Courtyard
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Questions & Answers

Questions? Get answers from Courtyard Chicago Elgin/West Dundee staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There aren't any good rooms!”
 of 5 bubbles Waylandtransplant, 28 Sep 2016 | Read review
“Alexander's Cafe is just across the parking lot and they have good food.”
 of 5 bubbles wolfcookie, 23 Sep 2016 | Read review
“First of all, be sure you go to the right motel. There is a regular Marriott in the same vicinity. End room on top floor for minimal noise.”
 of 5 bubbles SueBee1951, 26 Aug 2016 | Read review
“the south and west sides are on the road”
 of 5 bubbles JBretteD, 21 Aug 2016 | Read review
“All rooms should be quiet, cemetery on the North side of hotel.”
 of 5 bubbles RKNLOVESCOFFEE, 10 Dec 2015 | Read review
5 of 5