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Extended Stay America - Chicago - Westmont - Oak Brook

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Traveller (33)
Room & Suite (42)
Dining (1)
Ratings and reviews
  • Excellent42%
  • Very good14%
  • Average11%
  • Poor13%
  • Terrible20%
Travellers talk about
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What's included
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Multilingual Staff
Pets Allowed
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Offers from Extended Stay America - Chicago - Westmont - Oak Brook
Hotel deals
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Location and contact
855 Pasquinelli Dr, Westmont, IL 60559-1276
Hotel website
17.2 km to Midway Airport
42 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Reviews (134)
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134 results
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LanguageEnglish
53
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28
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All reviewslong term staysmile on her facefront desk employeessmall kitchenhome away from homefull size fridgegreat customer serviceoatmealenjoyed my staya great place to stayparking lotoak brookjasmineesaheatherdishwaredemeanor
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1 - 5 of 134 reviews
Reviewed 3 days ago via mobile

Most important thing I will say about this hotel is that they allow smoking, which I didn't even realize was still a thing. Everywhere smelled like smoke, including our room which was suppose to be non-smoking, yet had an ashtray. If smoking doesn't bother you,...More

Thank Shannon W
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 2 days ago

Shannon, thank you for being our guest. Although we are happy you and your family liked our spacious accommodations, we are sorry the smell of smoke compromised your stay. Your comments have been discussed with our housekeeping team, and we have asked them to make...More

Hotel's Favourite
Reviewed 6 March 2018 via mobile

I have visited the Extended Stay in Westmont on several occasions and every time I see Melony I know that my stay will be great. She is kind, always friendly and she goes the extra mile to make sure my stay is comfortable. She is...More

1  Thank Tammy N
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 7 March 2018

Thank you for sharing your wonderful comments about your stay at Extended Stay America and for being loyal towards our hotel. We are thrilled to read you were thoroughly impressed with the service provided by Melony. Your compliments will encourage her. Our entire team is...More

Reviewed 1 week ago via mobile

Melony had a attitude so I'm not sure why everyone is raving about her. Upon us waking up my wife seen the bed was soiled. Also i purposely left my charger, just to see if it would be turned in and, front desk lady named...More

Thank Frank C
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 1 week ago

Thank you for taking the time to review our hotel. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our...More

Reviewed 2 weeks ago

We booked a night through Booking for 06/18. Due to a delayed flight, we did not get there before 4AM...door locked, dialed 0 probably 10 times, nobody let us in...Had to find another hotel. Having a very hard time to get our money back. Andrea,...More

Thank Lcla
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 2 weeks ago

Thank you for taking time to leave feedback. We apologize for the issues you experienced. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Our management team has been...More

Reviewed 4 weeks ago via mobile

Melany was so nice and attentive. I will definitely return and tell all of my family and friends about Melany's wonderful customer service and the beautiful room. Melany was so patient with me while I looked through both of my bags for my driver's license....More

Thank hbryant31
Response from 00esa, Manager at Extended Stay America - Chicago - Westmont - Oak BrookResponded 4 weeks ago

Thank you for your kind review of Extended Stay America. We are thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Melany. We're fortunate to have a team that comes to work every day with a "can...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$78 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$78 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (33)
Room & Suite (42)
Dining (1)
Questions & Answers
Ask a question
elizabethannmccfra2
24 March 2017|
Answer
Response from boitommi |
Yes it is close to oak brook mall u can take taxis and lyft, uber etc, good location ! Have a good one.
0
Votes
Edgardo V
12 March 2015|
Answer
Response from SueH713_13 | Property representative |
Hello, the pull out sofa in the deluxe rooms is a queen size. In addition, the bed in the room is a king size.
0
Votes
Room Tips
"3rd floor is the smoking floor, youll thank me later."
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"The whole area is quiet which is why I gave a 4/5 for the rooms"
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"Regular rooms are longer(my preference), Deluxe is boxier with an extra table and desk. Both have plenty of..."
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"Wi-Fi needs inprovement"
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