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The Westin Chicago North Shore

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Traveller (142)
Room & Suite (136)
Dining (11)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated 16 miles north of O’Hare International Airport on Chicago, Illinois' North Shore, The Westin Chicago North Shore in Wheeling, Illinois blends style and elegance with the convenience of a full-service hotel.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Hotel links
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Hotel deals
497Reviews
252Photos
3Q+A
96Room tips
Traveller rating
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  • 82
  • 26
  • 18
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Popular mentions
Checked in around 3:30. Staying here to attend a black tie event down the street My husband went to take a shower and there was no hot water. The front desk said ‘Turn on the water in the sink for two-three minutes and you will get hot water. ‘ Then they called us and said
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Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded 3 weeks ago
Dear Rita K, Thank you so much for taking the time to give us your honest feedback about your recent stay with us. I appreciate your feedback and apologize for the inconveniences you experienced during your stay. Customer service is very important to us and with your feedback we will continue to get better. Please be assured your feedback is instrumental to our staff, as we strive to enhance our guests' experience with each stay. Thank you for choosing to stay with us during your visit, and we hope you do choose to return as I am sure we will exceed your expectations on you next visit! Be well, Tim Ohrn
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I’m sorry to say that this is one of the worst service hotels in the Marriott chain. The staff is not customer focused or organized. The front desk staff seemed confused and clueless. Checking and checking out will be a chore.
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Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded 3 weeks ago
I appreciate your feedback and apologize for the inconveniences you experienced during your stay. Customer service is very important to us and with your feedback we will continue to get better. Please be assured your feedback is instrumental to our staff, as we strive to enhance our guests' experience with each stay. Thank you for choosing to stay with us during your visit, and we hope you do choose to return as I am sure we will exceed your expectations on you next visit! Be well, Tim Ohrn
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Currently mid stay here for a business trip. The reception staff are super unhelpful on so many counts it’s ridiculous - so much for customer service. It’s -16 degrees C outside and they have the aircon on full blast in the lobby and they don’t make any effort to understand why
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Response from TimOhrn_GM, General Manager at The Westin Chicago North Shore
Responded 3 weeks ago
Dear Pink_Panther, I appreciate your feedback and apologize for the inconveniences you experienced during your stay. Customer service is very important to us and with your feedback we will continue to get better. Please be assured your feedback is instrumental to our staff, as we strive to enhance our guests' experience with each stay. In regards to our Westin Workout facility, we have recognized the growing popularity of the facility and are in the process of refreshing which will greatly enhance our guest’s experience. Thank you for choosing to stay with us during your visit, and we hope you do choose to return as I am sure we will exceed your expectations on you next visit! Be well, Tim Ohrn
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Corner room slightly larger but with 2 views. Amenities missing upon check in. Advised staff (Liz) and immediately brought to full standards. Each day afterwards everything maintained perfectly. Celebration held in one of the private ball rooms. Food and service were great.
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My ninth annual visit to this hotel. I very much like the ambience of the hotel and the generally excellent staff. The hotel is now however starting to look tired in places. A Captain's inspection of the establishment and a refurb is needed. When I entered my room, there was
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12345628
Hello, Thank you for your question, I am happy to inform you that the repaving of the parking lot within our complex has been completed as of the end of July. Please let us know if you have any additional questions! Kind Regards, Tim Ohrn General Manager
1 vote
Yes they do, we completed our guest room renovation last year and included many upgrades to all of our guest rooms and suites including larger, flat screen TVs, in-room mini refrigerators and USB/Outlet docking stations located on the night stand and work desk. Thank you for your question, we hope you visit us soon!
1 vote
"Go higher than the fourth floor and face east for the best views."
"Facing East gives you a view of the forest preserve"
"They do have corner rooms, for an even higher price of course."
"corner room away from the elevators"
"Close to Takeda, Pfizer and so Far from Downtown"
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12345620
PRICE RANGE
US$181 - US$440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin chicago north shore hotel wheelingwestin hotel wheelingwestin wheelingwheeling westin
LOCATION
United StatesIllinoisWheeling
NUMBER OF ROOMS
412
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