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Courtyard Chicago Wood Dale/Itasca

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Courtyard Chicago Wood Dale\/Itasca
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145 Reviews from our TripAdvisor Community

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Showing 142: English reviews
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Reviewed 1 week ago

I travel a lot for work so I typically try to save and stay in the Courtyards or comparable. When I walked in the lobby looked like your typical Courtyard but after checking in I began a trip back to the 80's. The entire hotel smelled of must or mildew. I walked up to my room and the actual rooms...

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Helpful?
Thank Jeff P
Management response:

Dear Jeff P, Thank you very much for taking the time to post a review. We are very sorry you were unhappy with your stay and appreciate the honest feedback. We will do our very best to improve the areas you mentioned. Please know that we are here to ensure your satisfaction. We would like for another opportunity to ensure...

Placentia, California
Reviewed 2 weeks ago via mobile

The staff here are mostly really nice but things are just not very efficient. There aren't a lot of restaurants nearby if you don't have a car, so I end up getting food at the Bistro. It's a good concept -- offering food onsite until 10 pm -- but there is just one poor lady taking orders and making all...

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Helpful?
1Thank Felicia M
Management response:

Dear Felicia M, Thank you so much for your feedback regarding our hotel. Thank you for your stay and we understand how frustrating this must have been for you. I sincerely apologize for your disappointment and we hope you will give us another opportunity to regain your trust. Warm Regards, Christina Sharpe Assistant General Manager

Salt Lake City, Utah
Reviewed 18 March 2017 via mobile

This is an older Courtyard, and it certainly is in need of some refurbishment. That being said, the staff is good and work hard with what they have. Rooms are clean and beds are comfortable. The roads directly near the hotel have been under construction for what seems like a decade, and they look like they have another few years...

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Helpful?
Thank patrickfS6515EE
Management response:

Dear patrickfS6515EE, Thank you so much for your review regarding our property. We want to first apologize for any inconveniences you experienced during your stay and thank you for bringing the issues to our attention. We are delighted you stayed with us and we want to welcome you back when you visit again. Sincerely, Christina Sharpe Assistant General Manager

Reviewed 16 March 2017 via mobile

Clean and comfortable rooms, with pool, jacuzzi, Fitness room, laundry room, and meeting rooms. Nice Bistro with food and drink and plenty of room to lounge around in the lobby. Computers to print out boarding passes and Wi-Fi throughout. The highway construction out of the front door wasn't a nuisance at all.

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Helpful?
Thank David K
Management response:

Dear David K, I want to personally thank you for visiting our property during your last stay and your candid review of our hotel. I am happy you enjoyed your stay and we want to welcome you back. Sincerely, Christina Sharpe Assistant General Manager

Cleveland, Ohio
Reviewed 18 January 2017

Lobby is beautiful and new looking, but don't expect same from the room. The room are still right out of the early 1990's. Very aged furniture, difficult to work heaters, broken ice machine, pool with rusting items on the bottom and whirlpool with jets that really didn't do much of anything, and workout room with TV's that didn't work and...

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Helpful?
Thank emsiess
Jael S, Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear emsiess, Thank you for providing us your valuable feedback regarding your recent stay with us. I am sorry you were disappointed by our facilities. Rest assured that we have passed along your comments to the appropriate department heads. We do value your feed back as it helps us improve our services to further our success and the comfort of...

Tel Aviv, Israel
Reviewed 10 January 2017 via mobile

Not sure why people would choose this hotel. Although it is supposed to be an airport hotel it is actually nearly 20 minutes drive from the airport which is close to 50$ at night in a cab. But the hotel is under a landing path meaning I woke up a few times in the night from the planes. The room...

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Helpful?
Thank Y M
Jael S, Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear YM Thank you so much for taking the time to let us know about your experience at the Courtyard Hotel by Marriott. I am sorry that our location was not ideal for you and that the airport noise was bothersome. I do appreciate you acknowledging the service of our front desk team. I have passed your kind words onto...

Buffalo Grove, Illinois
Reviewed 19 December 2016

Not very accommodating. Tried to find out about rates for an event and you can't get a hold of anybody. Had to call several times just to get a live body; only for them to tell me they don't know their rates, that the only person who can answer will be in next week! In my humble opinion, they need...

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Helpful?
Thank carlalala2015
Jael S, Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear Carlalala2015, Thank you for taking the time to review your experience. I am sorry that you could not get in touch with someone to help you. Please let us know if you would like the information as we are here to assist you. Happy Holidays Jscott.

Sao Paulo, SP
Reviewed 8 October 2016 via mobile

Stayed for 3 nights. Service was very good since the arrival and attention to details. Room was not very updated but rates were fine for the period I stayed over. Location currently affected by difficult access because of road constructions around.

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Helpful?
Thank Ricardo M
Jael S, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear Ricardo, Thank you for review. I will be sure to pass onto the team that you enjoyed our servicer and attention to detail. I know with the construction in the area, trying to find the hotel can be very difficult. Our location for the next 3 months or so will be affected. Thank you for staying with us and...

Edinburg, Texas
Reviewed 12 September 2016 via mobile

Spent four days at this location. The hotel and room were very clean and updated. The staff did an excellent job insuring our room was ready with the specific amenities set up before our arrival. However, there was one drawback. Several times on separate days, the elevators would not be functioning. This usually isn't a problem for me, however hiking...

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Helpful?
Thank NickSantoro
Jael S, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear NickSantoro, We are delighted that you stayed with us. Thank you for passing on your feedback. I am so happy that our staff took great care of you. I am sorry that the elevator did not work and assure you we have taken the appropriate steps to correct this issue. Thank you for choosing to stay with us. We...

Portage, Michigan
Reviewed 9 September 2016

Our room was clean and a good size. We had a corner room so it was also sunny and bright. The pool was also pretty decent - our two boys seem to enjoy it. There was quite a bit of construction going on nearby, but we didn't seem to hear any of it inside our rooms. I would go back...

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Helpful?
Thank seletives
Jael S, General Manager at Courtyard Chicago Wood Dale/Itasca, responded to this review

Dear Seletives, It is so wonderful to hear that you and your family had a great time staying with us. We are happy to hear that your room was pleasant and that your kids enjoyed the pool. Please reach out to us anytime should your travels bring you back to the area. Warm Regards, JaelS

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Courtyard Chicago Wood Dale/Itasca

Address: 900 N Wood Dale Rd, Wood Dale, IL 60191-1100
Region: United States > Illinois > DuPage County > Wood Dale
Price Range: RM339 - RM704 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Wood Dale/Itasca 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard Chicago Wood Dale/Itasca Hotel Wood Dale
Courtyard Wood Dale
Wood Dale Courtyard
Wood Dale Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Wood Dale/Itasca staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Chicago Wood Dale/Itasca staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here - stay down the street at Marriott.”
jeffp247, 12 Apr 2017 | Read review
“Watch out for locks that don't work on the ground floor sliding doors! Very risky.”
emsiess, 17 Jan 2017 | Read review
“Great service!”
  • Cute love seat and decorations.
  • Desk area
trishp659, 13 May 2016 | Read review
“1st floor rooms are a little quieter because of the flight path to ORD overhead”
633jimd, 17 Feb 2016 | Read review
“Careful with nearby construction”
50Cal2015, 4 Feb 2016 | Read review
5 of 5