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Holiday Inn Express & Suites Carmel - Westfield

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Holiday Inn Express & Suites Carmel - Westfield
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38 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Carmel - Westfield
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Showing 36: English reviews
Bloomington, Indiana
Reviewed 28 September 2016

I recently stayed at this hotel and had such a great experience! When we walked into the hotel, we were greeted very warmly and the lobby is very open and beautiful. Our guestroom was extremely spacious and clean! It was great having a refrigerator and microwave as well. Traveling with a sports team, that is a necessity. Loved the location...

3Thank citygirl2323
Saint Louis, Missouri
Reviewed 19 September 2016

I think they are trying but this property needs a little more TLC. The lobby sure is impressive with a lot of wood and a certain feeling of warmth. The staff at the desk was nice and she did her job well. The elevators are dated but that's not where I would spend the money. The elevator inspection certificate said...

Thank EnjoyTravelAlways
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear EnjoyTravelAlways, Thank you for staying with us recently and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to our elevator, some of our room amenities and the unusual smell. We always strive to provide our guests with comfortable accommodations and we regret that we...

Reviewed 19 August 2016 via mobile

I was very surprised the condition of a Holiday Inn. Took the elevator once and opted for the stairs the rest of the stay. Got to the room and no soap. What else did they forget? Next, the TV didn't turn on. I guess it was electrical, maintenance fixed it. Just expected more from a big name chain.

Thank Michael M
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Michael M. Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us...

Reviewed 30 July 2016 via mobile

Well, interesting experience, Back at 5 pm from golfing in the humidity, looking forward to a shower, no towels, call the front desk: we have a problem with our house keeping, and cannot clean your room, and we know the water stinks but working on that; my golf buddy had no soap in his room. Staff was almost unapologetic.

1Thank lovegolfsailing
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear lovegolfsailing, Thank you for your feedback and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of...

Carmel, Indiana
Reviewed 22 July 2016

We had a great stay for the weekend at this hotel. We got in late at night with our children, and check in was a breeze. Rooms were clean, modern and updated appearance. Great front desk staff, friendly attitude and helped us with whatever she could.

1Thank aaaalexisonfire
Rome, New York
Reviewed 18 July 2016 via mobile

My wife, 2 children, and I spent a full week at this location, visiting family. Location was perfect. Neighboring businesses were within walking distance. Beautiful park right outside the back door with trails. Above all, though, we found the staff to be awesome. Every time we walked in the front door, we were greeted with a smile and a "Welcome...

1Thank jardye73
Lafayette, Indiana
Reviewed 11 July 2016 via mobile

My friend invited me to meet her for the weekend since she was visiting family in town. This is an older hotel that has been refurbished. The elevator seems to be from the original building. It was very slow and made strange sounds. The room was large and clean, but the air conditioner never seemed to keep up with the...

1Thank Karen5425
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear Karen5425, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the cleanliness of the room received was at par. In spite of this, we apologize...

Reviewed 26 June 2016

A bit pricey but overall a Good clean Newer Hotel and close to Grand Park. Breakfast needs improving, eggs have no taste and staff is quick to clean up and be done by end of time allowed. Asked for more sausage gravy and was told it would take too long before closing up but front desk management had them do...

1Thank Lori N
Reviewed 24 June 2016

Had a one night stay at this location with my mother and my two children. Overall, the stay was a middle of the road experience. I have major concerns with the elevator. It seems the door doesn't fit properly and gets scraped each time it opens and closes. Not only can you hear it scraping, but you can actually see...

Thank MomOf2IND
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - Westfield, responded to this review

Dear MomOf2IND, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings highlighting our property's hotel rooms and level of service rendered by our hotel staff members, it is regrettable to learn that some of our facilities, particularly the elevator may have inconvenienced you and your family during your...

Cincinnati, Ohio
Reviewed 21 April 2016

We stayed here for the Carmel marathon. The hotel is close to tons of shopping, chain restaurants and ~10 min from downtown Carmel. A perfect place to stay for the race. The room was very large and appeared to have been recently redone. The staff at the front desk were very helpful. We ended up leaving the hotel before breakfast,...

Thank KCG21

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
On the edge of Cool Creek Park, this relaxed, modern hotel is 5 miles from Grand Park sports complex and 3 miles from the Center for Performing Arts. Straightforward, contemporary rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add wet bars and separate living areas. Complimentary perks include a breakfast buffet and parking. There's also an indoor pool and a fitness center. ... more   less 

Additional Information about Holiday Inn Express & Suites Carmel - Westfield

Address: 15131 Thatcher Ln, Carmel, IN 46033-8411 (Formerly Rodeway Inn & Suites)
Region: United States > Indiana > Hamilton County > Carmel
Price Range: RM541 - RM887 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Carmel - Westfield 2.5*
Number of rooms: 70
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Also Known As:
Comfort Suites Carmel Hotel Carmel
Carmel Comfort Suites
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Carmel - Westfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is the best!”
 of 5 bubbles ekmmnr, 17 Nov 2016 | Read review
“Don't J-walk, that's my tip. ”
 of 5 bubbles imbronjev, 13 Nov 2016 | Read review
“The rooms on the backside of the hotel are quiet and have a nice view of trees.”
 of 5 bubbles EnjoyTravelAlways, 18 Sep 2016 | Read review
“great location, nice views from the room we stayed in”
 of 5 bubbles aaaalexisonfire, 21 Jul 2016 | Read review
“The King suite is very nice with large frig and micro, mini kitchen. Bathroom roomy and great large walk in shower.”
 of 5 bubbles , 26 Jun 2016 | Read review
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