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Homewood Suites by Hilton Indianapolis Carmel

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648 Reviews from our TripAdvisor Community

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Showing 646: English reviews
Perrysburg, Ohio
Reviewed 29 April 2016

We checked out an hour after we checked in to our room. The hotel was under renovations and the drywall dust was everywhere. We were placed on the first floor where the renovations were under full swing. The drywall dust was so thick it was like smoke in the hallways and you could even taste it. I'm sure when the...

Review collected in partnership with DoubleTree by Hilton
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Thank tracysP3055FD
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

We’re very sorry we didn’t provide you with a satisfactory experience during your recent stay at our hotel. Your satisfaction is very important to us, and I'm happy our staff was considerate of your concerns. We are excited about the ongoing renovation and we hope you visit us again while in the Indianapolis/Carmel area.

Reviewed 26 April 2016

A room rate reduction should have been offered immediately! Hallways were full of sheet rock dust. Still coughing! Renovated rooms had poor design. Towels, shampoos, coffee bags were not replaced. Beds were very comfortable for this Goldie-locks.

Review collected in partnership with DoubleTree by Hilton
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Thank B333FEmariad
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Thank you for expressing the concerns you encountered due to our renovation. We assess each day the impact construction will have on guest services. We look forward to offering our guest a fresh updated Hilton property that will exceed their expectations in the near future. We will enjoy welcoming you back to the Carmel area.

LINCOLNA, United States
Reviewed 25 April 2016

Hotel was in process of remodeling. Rooms have been completely redone and are very nicely furnished and comfortable. Unable to comment on restaurant and banquet facilities as they were closed at the time. We partook only of the breakfast buffet, which had plenty of variety. Staff was very helpful and courteous.

Review collected in partnership with DoubleTree by Hilton
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Thank Astra I
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Thank you for your candid review of the hotel. We are excited about the renovation which has an updated comfortable look and feel. We can't wait for all our guests to enjoy the hotel and look forward to providing the Hilton experience our guests have come to expect. We would like to see you again, please come see us while...

lansing,mi, United States
Reviewed 25 April 2016

This hotel has always had a nice staff and good rooms. It is now being updated, so will be very nice when complete. The staff went above and beyond for me on this trip. I accidently locked my keys in my car. They did not hesitate to call someone to get my vehicle opened on a Sat. night. They even...

Review collected in partnership with DoubleTree by Hilton
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Thank Angela R
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

We are overjoyed that our staff was able to offer you assistance while staying with us. We love to WOW our guests by providing world class hospitality that you expect from a Hilton property. We look forward to seeing you again on your next trip to the Indianapolis/Carmel area.

Holly Hill, Florida
Reviewed 25 April 2016

Hotel is under construction. No dining, bar or pool. Spiders in the room. Staff was phenomenal.they had a lot to deal with. They did not know if they would be given a full shift when they showed up and were still helping guest wit a smile on their face. My bathroom was dirty, they came in to clean, emtied the...

Review collected in partnership with DoubleTree by Hilton
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Thank Tonyia G
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Thank you for providing feedback regarding your stay with us in April. The service you received was not typical of our experienced housekeeping staff and we thank you for bringing it to our attention. We are happy you enjoyed the service we offered and look forward to seeing your on your next visit to the Carmel area.

Texas
Reviewed 25 April 2016

It might be best to book this place later. Lobby torn up, lots of noise and dust from renovation. Had to go a long way to reach a first floor elevator to get to the second floor. Had to eat breakfast in a meeting room. Will be nice when finished, but it isn't now. Road construction in the area is...

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Helpful?
Thank RoosterTexas
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

We greatly appreciate your feedback on our property while visiting the Carmel area. Our renovation will offer a new updated style to the lobby and rooms and we can't wait for our guests to experience it. We are happy you selected our hotel for your stay and wish to see you again on your next visit.

Columbus, Ohio
Reviewed 24 April 2016 via mobile

While booking my double room suite on-line, it was not noted that this hotel has been undergoing a major renovation. I used the Hilton App to check-in & pick my double room suite the night before arrival so ignorance is bliss! Upon check-in, it is readily apparent the hotel is under full renovation! While arriving at registration, I'm told I...

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Thank Scott E
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

We appreciate your feedback you provided on your recent stay with us. We are sorry that your stay was not relaxing and will use your comments to improve our guest service. The hotel is under a major renovation so we apologize for the inconveniences we caused during your stay. We would like to Make it Right on your next visit...

Chicago, Illinois
Reviewed 21 April 2016

There is a lot of construction going on to upgrade the hotel. It will be noisy for a while but I'm sure it will look great when it is done. Also, the fitness center and pool are not open due to the construction.

Review collected in partnership with DoubleTree by Hilton
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Thank B7467CQjosephp
Jim S, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Thank you for reviewing our property. We are excited about our renovation and look forward to our guest enjoying the new style and amenities the hotel has to offer. Please come see us again on your next visit to the Indianapolis/Carmel area.

Columbus, Ohio
Reviewed 20 April 2016

I understand the difficulties posed by extensive renovation but this stay couldn't use that as an excuse. Checkin was inordinately slow, only 1 elevator was functional, my key card went dead after a couple of hours, and the hallways were filthy throughout. I wish I had been warned at booking that the business center was closed and the exercise room...

Review collected in partnership with DoubleTree by Hilton
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Thank ICUDoc76
John-HiltonHelp, on behalf of the staff at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Dear ICUDoc76, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with our elevators and your key cards and we’re working with our team to ensure the situation doesn’t happen again. As well, we’re sorry you encountered housekeeping problems. Unclean rooms are not...

Cedar Park, Texas
Reviewed 19 April 2016

I titled this renovations because the hotel is currently undergoing renovation. I was not in a renovated room but the room was still sufficient. Because of the renovations, there isn't any roomservice and I had to go downstairs to get a meal. I ended up leaving the property after my first night because of the dust/mold associated with the renovations....

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Thank businesstraveler212
John-HiltonHelp, on behalf of the staff at Homewood Suites by Hilton Indianapolis Carmel, responded to this review

Dear businesstraveler212, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the conditions you encountered. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Homewood Suites Indianapolis/Carmel! You can relax in our comfortable apartment-style atmosphere at the Homewood Suites by Hilton Indianapolis Carmel hotel. Our modern all-suite hotel provides thoughtful amenities and an excellent home base for touring the Indianapolis/Carmel area. Located off of I-465 and US-31 N, our hotel puts you near several Indianapolis attractions like Grand Park, Carmel Arts and Design District, and Clay Terrace. Leisure and business travelers can start each day with our signature free daily rotating hot breakfast. For the business travelers, you can stay connected with complimentary WiFi in each of our spacious suites plus access to our 24-hour business center. Our hotel provides easy access to local companies including Allegion, KAR Auction, Liberty Mutual, and IBM. At the end of your busy day, wind down and enjoy our complimentary evening social*, served Mondays through Thursdays. Planning a meeting? Our on-site Indiana Room accommodates up to 45 guests in a functional classroom setting. While you’re here, enjoy a refreshing dip in our indoor or outdoor pools, work out in the large fitness center, or enjoy outdoor BBQ area. *Local and state laws apply. ... more   less 

Additional Information about Homewood Suites by Hilton Indianapolis Carmel

Address: 11355 N Meridian St, Carmel, IN 46032-4564 (Formerly DoubleTree Suites by Hilton Indianapolis-Carmel)
Region: United States > Indiana > Hamilton County > Carmel
Price Range: RM446 - RM936 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis Carmel 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton Indianapolis-Carmel Hotel Carmel
Doubletree Hotel Indianapolis Carmel
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Indianapolis Carmel staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Indianapolis Carmel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose the 2 Bedroom/2 King Bed - They don't exist (even though they advertise them)”
 of 5 bubbles Z7258XPdanc, 23 Jan 2017 | Read review
“332 is not bearable due to being next to motor hum of large exhaust or engine”
 of 5 bubbles CloverDanee, 6 Oct 2016 | Read review
“Don't stay there til the construction is done and they work out the fire alarm kinks”
 of 5 bubbles Kildimo7, 28 May 2016 | Read review
“Stay somewhere else”
 of 5 bubbles l0vitag, 19 Jan 2016 | Read review
“Stay on the side away from the main road.”
 of 5 bubbles gusb2013, 14 Nov 2015 | Read review
5 of 5