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As the Travel Manager for my company, I felt compelled to write this review after getting terrible customer service from Yvonne. A business travelers flight was cancelled due to the massive winter storm the country is receiving right now. As his flight was cancelled after...More
1 Thank Sarah M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Elkhart-SouthResponded 28 December 2016
Dear Sarah M,
Thank you for taking time to post a review. I am sorry to hear about your dismay regarding our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private...More
We were in town for the Notre Dame game and were very happy with the hotel. The staff was friendly, and the room was very comfortable. We will be visiting the South Bend area every year for many years and plan to stay in this...More
Great hotel ! The staff was ever so friendly , the accommodations were fantastic, I've stayed at hotels all around the United States and this one is one of my favorites , great breakfast, pool and recreation center !
I booked a 3 night, two bed stay in April for the end of July. I called a few day before to verify the booking. The room was not booked correctly by the hotel, they told me they found a 2 bed room for one...More
Supposedly the rooms were ready, after just being remodeled. But the room had no trim around the edge where the carpet met the wall. Fridge was just sitting in the middle of the room. No toilet paper holder. No closet for hanging clothes. And I'm...More
We are currently in the process of getting Microwaves and Frides in all rooms. Currently we have them only on our 3rd floor. If making a reservation, please contact the front desk and be sure to request this on the... More
We are currently in the process of getting Microwaves and Frides in all rooms. Currently we have them only on our 3rd floor. If making a reservation, please contact the front desk and be sure to request this on the reservation. As for the other amenities, we do offer those standard in all rooms.
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"Backside rooms have a view of the woody area. This gives the sense of seclusion and being restful."