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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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104 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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Showing 103: English reviews
Level Contributor
7 reviews
4 hotel reviews
Reviewed 28 May 2016 via mobile

I stayed at this location about a week ago. The staff was very attentive. I liked the price on the single rooms, truckers friendly. The rooms are equipped with kitchenettes and the utensils are available upon request. Keep the good job!!

Helpful?
Thank Ricardo C
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for staying at Extended Stay America Indianapolis - Airport - W. Southern Ave on your recent business trip. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like... More 

State College, Pennsylvania
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 17 April 2016

I booked this hotel through a Hotwire Hot Deal, only having it be revealed after committing to the cost. I was a bit shocked when, after booking, I started reading some very negative reviews. After staying here, I believe most of that negativity is unwarranted. One of the most confusing things about reading through reviews is that there are multiple... More 

Helpful?
1 Thank phyrn
1 review
Reviewed 6 February 2016 via mobile

I am very happy with the service that I am receiving. The Concierge (Jamie) is a sweetheart she has absolutely went over and beyond to make sure my stay is pleasant she rocks.... Definitely will stay here again😊

Helpful?
Thank Detra J
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for posting such a positive review. I'm thrilled that we were able to provide you with exceptional customer service and a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2016

The staff is very respectful and very, very helpful. The check in process is great and they are always willing to assist and make accommodations if needed. I am a frequent stayer at this location and they again are so helpful. Jamie at the front desk is very professional and super helpful with all that se does. Her and the... More 

Helpful?
1 Thank Louis T
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about your experience. It's great to hear that you have enjoyed your stay with us and that our staff provided you with exceptional customer service. Thank you again for your kind words. The staff and I would love to provide you with... More 

1 review
Reviewed 15 January 2016 via mobile

It was a great visit hotel is very nice and employees are great but I do want to point out one especially her name is Jamie and she goes above and beyond for her job duties she makes things happen and also is always in a great mood with the customers she made my stay at the hotel a million... More 

Helpful?
Thank Manny L
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I want to thank you for taking the time to post a review of your experience with us. I'm thrilled that you had a great stay, and that our staff provided you with exceptional customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
Reviewed 7 December 2015

Check in was quick and nice but dinner time was ruined by defective furniture. The table in my room was unstable or not securely glued on and when I placed my dinner on one side of the table, the table tipped over on to the floor and my food was ruined plus a big mess for me to clean. I... More 

Helpful?
Thank Jannice B
Myrtle Beach, South Carolina, USA
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 November 2015

Where do I start? We were booked into this place by the company that my husband and I both work for. Our stay was supposed to be for 11 weeks. This ESA is supposedly Pet Friendly, however pets are not allowed in the king size suites (which we and our company requested), even though you still have to pay a... More 

Helpful?
Thank Karen D
Loveland, Colorado
Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 October 2015 via mobile

I hate to sound like a broken record but... I'm going to. This property is like most extended stay hotels. It is cheeper in price so your stay doesn't come with much frills. There is free Wi-Fi, seasonal pool, work out room, laundry and granola bar breakfast in the morning. Our room was clean and in good repair. For a... More 

Helpful?
Thank James7979
Indiana
Level Contributor
5 reviews
3 hotel reviews
Reviewed 12 October 2015

Don't stay on the first floor or for that matter room 111. This hotel was not chosen but booked through Priceline. Obviously they do not check out hotels they send their customers to. My husband spotted 2 roaches in the bathroom early morning killed one & flushed it -yelled to me to get up there were roaches in the room.... More 

Helpful?
Thank Luckydee24
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, please know that guest safety is our first priority, and... More 

1 review
Reviewed 17 September 2015 via mobile

I am booked here to go to school for truck driving, I come back to the hotel at 4:30-5:00. Not only for 2 weeks straight have they not cleaned my room, but they have a kitchenette with no dishes. Also the wifi, I should get paid to use this wifi it's so slow. Upload speed 350kbps download speed 700kbps. That... More 

Helpful?
Thank Kenneth M
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Regarding housekeeping, we provide housekeeping services to guests staying eight or... More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Address: 5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
Region: United States > Indiana > Indianapolis
Price Range: RM347 - RM760 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport - W. Southern Ave. 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis-Airport-w Southern Ave Hotel Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stay America Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Indianapolis - Airport - W. Southern Ave. staff and other travellers.
3 questions
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7 months ago
Malaysia
11 months ago
Indianapolis, Indiana

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Questions? Get answers from Extended Stay America - Indianapolis - Airport - W. Southern Ave. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel was very quiet and clean, I believe that we were on the north side and there was a very good view”
  • Suite
 of 5 bubbles SHANNONC944, 25 Sep 2016 | Read review
“be pleasant.”
 of 5 bubbles stephenk967, 24 Aug 2016 | Read review
“Room 227 was the room I was in.”
 of 5 bubbles 414levil, 28 Jun 2016 | Read review
“Check the stability of tables or any furniture before placing valuables or food down.”
 of 5 bubbles janniceb2015, 6 Dec 2015 | Read review
“Don't stay here until management changes, police patrol here, and Pest Control is hired for regular visits.”
 of 5 bubbles Luckydee24, 12 Oct 2015 | Read review
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