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SpringHill Suites Indianapolis Downtown

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Traveller (57)
Room & Suite (47)
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Certificate of Excellence
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Location
Cleanliness
Service
Value
Certificate of Excellence
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet and fitness room.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Room Service
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Charming
HOTEL CLASS
Hotel links
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Special Offer:Parking Package
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Location
Full view
88Good for walkers
Grade: 88 out of 100
19Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
523Reviews
117Photos
8Q+A
100Room tips
Traveller rating
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Popular mentions
As Marriott platinum members we have stayed at many SpringHill suites and have always been very happy with them. Not this time. We arrived on a Saturday afternoon to check in. There was some sort of confusion at the front desk and 3 people seemed to be trying to figure it
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Response from BrentP623, Manager at SpringHill Suites Indianapolis Downtown
Responded 1 week ago
Greetings and thank you for taking the time to share your honest feedback regarding your recent experience with us. We are very sorry for the delays and service issues that you incurred. Please know that we will share your comments with the proper staff so that we can improve in these areas moving forward. We hope to have the opportunity to serve you again in the future. Kindest Regards, Brent
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This hotel is close enough to walk to everything downtown - we walked to a Pacers game and Lucas Oil Stadium - but far enough from the stadium and clubs that it's not loud at night. It's across the street from a few museums and the park. The morning breakfast was the standard
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Response from Monica B, Front Office Manager at SpringHill Suites Indianapolis Downtown
Responded 1 week ago
Thank you for taking the time to complete a review. We are glad to see you enjoyed your stay and were able to walk to so many near by attractions during your visit. We appreciate the honest feedback and look forward to another opportunity to serve you in the near future!
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Had group with 4 rooms reserved for 12/14/18 for the weekend. Arrived Friday evening and 3 out of 4 rooms were not cleaned and were “lived in”. Staff re-booked into different rooms after much hassle and aggravation. Then after being out all day Saturday, arrived back at the
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Response from BrentP623, Manager at SpringHill Suites Indianapolis Downtown
Responded 4 weeks ago
Greetings and thank you for staying with us at the SpringHill Suites in downtown Indianapolis! We are very sorry for the confusion that took place regarding your stay with us and have spoken with the proper staff to help ensure this type of issue will not happen again in the future.. We hope you enjoyed the other aspects of your stay and look forward to the opportunity to serve you again in the future. Kindest Regards, Brent
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Came to clean room. Said we will be out in 1/2 hour. Left for the day and came back and room was not clean and no clean towels!! NOT happy!! Finally did bring clean towels in the evening. Football fans also took over lobby and there was no room for anyone else to sit and
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Review collected in partnership with this hotel
Response from BrentP623, Manager at SpringHill Suites Indianapolis Downtown
Responded 29 Nov 2018
Greetings and thank you for staying with us at the SpringHill Suites in downtown Indianapolis. We are very sorry for the inconveniences you incurred and will be sure to share your comments with our Housekeeping staff to help provide better service in the future. Kindest Regards, Brent
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Need a great night’s sleep? This is the place. Beds, linens, pillows, lighting - all are top notch.Front desk staff were friendly and professional.Workout room was clean and offered plenty of machines.
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Review collected in partnership with this hotel
Response from BrentP623, Manager at SpringHill Suites Indianapolis Downtown
Responded 20 Nov 2018
Greetings and thank you for sharing your feedback regarding your recent stay with us! We are delighted that you enjoyed your experience and that you were able to get a good night's rest! We look forward to having you visit us again in the future! Kindest Regards, Brent Pope Assistant General Manager
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View from 12th floor
SpringHill Suites Indianapolis Downtown
SpringHill Suites Indianapolis Downtown
SpringHill Suites Indianapolis Downtown
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12345610
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be proven before posted. That's a HUGE claim that is totally damaging to a business. We are booked and plan to stay.
1 vote
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Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months ago. I would love to know where it is still listed so we can have it removed. If you have a minute while you are here, I would appreciate speaking with you to find out where you saw the pool advertised. Additionally, the JW Marriott is the only hotel of our 5 hotels on the complex that has a pool. It is quite small and they have 1000 rooms. At this time, only the JW guests are granted access to the pool. Thank you.
2 votes
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Is there a swimming pool? If yes, is it indoor or outdoor?
Unfortunately, we do not have a pool at our hotel.
0 votes
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Call the hotel directly and inform them of the deal and the issue with booking to see if they will give you that price over the phone. More often than not hotels will grant the discount or even match someone else's deal if you call.
0 votes
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Is parking included in the rate?
No parking is not included. I think it was $25. Any hotel downtown charges for parking
0 votes
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12
"Don't worry about what floor - there's no view of downtown even if you're up high because the JW Marriott blocks it."
"Housekeeping should have come back and cleaned room and given clean towels!"
"Clean and comfy; a room that earned a monetary tip."
"Would like to see half and half in the rooms instead of powder creamer. "
"Each room is suite, small fridge and microwave. Toilet separate from shower, ea. w/sink. PLENTY OF ELECTRICAL outlets"
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12345620
PRICE RANGE
US$168 - US$406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites indianapolis downtown hotel indianapolis
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
156
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