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Just wanted to let people who are looking to stay at towneplace suite Indianapolis that I had bed bugs in my room. I went to the reception and the lady called the manager and was informed to give me a one day credit because I...More
Response from Raquel G, General Manager at TownePlace Suites Indianapolis KeystoneResponded 3 weeks ago
Thank you for your review. I greatly appreciate the several conversations that not only you and I had as a General Manager but the conversations you have had with my other staff. I have contacted Orkin, our National Franchise pest control company, and they have...More
My family of four recently stayed at TownePlace Keystone, our two boys totally enjoyed the two week stay here. The staff go out of their way to help get your needs fulfilled especially if you have kids staying with you. This place is centrally located...More
Recently stayed here for work. What a great hotel and wonderful staff. Great hotel for an extended stay or just an overnighter. Rooms have full kitchens, large refrigerator, and even a dishwasher. Would definitely stay again
Thank Robert D
Response from Raquel G, General Manager at TownePlace Suites Indianapolis KeystoneResponded 2 August 2017
Dear Robert D,
Thank you so much for the compliments about our staff and our hotel. We are so glad to hear that you had a great experience. We look forward to seeing you the next time you are in town.
I concur with the review that couldn't understand how the rating of this place is so high? Poor job cleaning the room, no extra pillows, smells, embarrassing pool and breakfast area...I could go on and on....I typically trust Marriotts, but this place is horrible. Stay...More
Thank Jason B
Response from Raquel G, General Manager at TownePlace Suites Indianapolis KeystoneResponded 1 August 2017
We appreciate your feedback. We do apologize for the issues that you may have experienced. We did have a large city wide youth convention in town during your stay. As an extended stay hotel, we do a light service in the room daily, and after...More
The friendly staff doesn't make up for the wet dog and moldy smell in the hallways and rooms.
It's an extended stay type place so they rent rooms to companies like At&T where every employee has a big commercial truck that takes up the parking....More
Response from Raquel G, General Manager at TownePlace Suites Indianapolis KeystoneResponded 30 June 2017
Thank you for your feedback. We pride ourselves in delivering a memorable hotel experience during anyones travels. We are a pet friendly hotel and unfourtnatly our pet guests may sometimes appear overwhelming. Our daily houskeeping service addresses all pet issues. We value all...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$124 - US$229 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Business Hotel in Indianapolis
#21 Family Hotel in Indianapolis
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Towneplace Suites Indianapolis Keystone Hotel Indianapolis