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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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728 Reviews from our TripAdvisor Community

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Showing 719: English reviews
Reviewed 5 days ago NEW

Went to Indy for the Big Ten Championship game last weekend. We reserved a room at this hotel because it was very close to the stadium and also was a unique place as has been amply described in other reviews here. The room rate was over $400 per night which I realize was due to the game. Still for $00...

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Helpful?
Thank Flabluefan1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your disappointment for your recent stay. I want to give you my personal apologies for the many issues you encountered. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. Please feel free to contact me...

Newburgh, Indiana
Reviewed 1 week ago via mobile

Stayed here on business for two nights. Historic old train station beautifully restored. Close proximity to great restaurants and sporting venues. Room was very comfortable and the staff was very friendly and helpful. Convenient parking...valet or right next to the hotel. Will definitely stay here again.

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Thank Ballpark52
Lees Summit, Missouri, United States
Reviewed 1 week ago via mobile

5 stars for a unique place to stay and overall experience. It has it's quirks which you should be aware of before booking. You will hear trains going through the building during your stay. The noise level varied probably depending on the load they carried. The loudest we heard was around 11pm but we found it to be a neat...

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Thank Kristen C
Central Indiana
Reviewed 2 weeks ago

The hotel has re-purposed the old Union Station, creating hotel rooms in the original train station & has even rolled in 13 train cars, for a one of a kind hotel room. We stayed in a train car in the back row with just a wall between our "tracks" and the active tracks, but what a fun experience! The "room"...

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Thank tagnrocky
Chicago, Illinois
Reviewed 2 weeks ago via mobile

Loved this historic little hotel. Very cool decor. The staff was friendly and the room was clean and modern. It's in a great location downtown accessible to everything. I would definitely recommend the hotel for anyone staying in Indy.

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Thank Jeff A
Muncie, Indiana
Reviewed 3 weeks ago via mobile

My colleagues and I attended a conference at this hotel last year and had a great experience. We came again this year with the same expectation, but were severely disappointed in the customer service (or lack thereof, quite frankly) of at least two of the front desk staff on separate occasions. When we checked in, there was an issue with...

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Helpful?
Thank Beth P
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of our staff did not meet your or our expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am...

Reviewed 3 weeks ago via mobile

It's a clean and nice hotel with a good location. The downside is parking option is $36 a night (a bit higher than others I hear), an active train runs causing shaking all hours of the night and breakfast not included. Hotel front desk is very nice.

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Helpful?
Thank beersgood1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I want to give you my personal apologies for the train noise that disturbed your stay. I was happy to read that you thought the hotel was nice, clean, and in a good location. We also do have some of the lowest Valet rates of any full service hotel in...

New Milton, United Kingdom
Reviewed 4 weeks ago via mobile

Good stuff: central location, the train carriages inside the building are an interesting little quirk, helpful, polite staff. Ok stuff: the gym, the carriage rooms (ok but really the value is from the outside looking in!) Not so great: breakfast buffet.

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1Thank splashcat
Minden, Nebraska
Reviewed 4 weeks ago via mobile

Hotel ok, but bed was average and there is literally a live train that comes within 100 feet of the hotel every two hours. It was loud and obnoxious. It was just a really awkward place. There are train cars with rooms which is kind of cool, but Doesn't help the noise Don't recommend

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Helpful?
Thank dornab0356
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your disappointment with your recent stay. I want to personally apologize for the train noise that disturbed your stay. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. Please stay with us again soon so...

Trenton, NJ
Reviewed 4 weeks ago

The main thing about this hotel that stands out is that it's a really cool building. Hints of the fact that it used to be a train barn are everywhere. Exposed steelwork, real train coaches converted into hotel rooms, and in the meeting room area, stairways for each track up to what used to be the boarding areas. And connected...

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Helpful?
Thank AsquaredNJ

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Region: United States > Indiana > Indianapolis
Price Range: RM545 - RM1,649 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
“We wanted to hear trains so we requested a room where we would do so.”
 of 5 bubbles iLauralei99, 1 Nov 2016 | Read review
“3rd floor north end, quiet”
 of 5 bubbles PL703, 18 Oct 2016 | Read review
“although a more premium price the railroad car rooms are worth paying extra”
 of 5 bubbles 12rick, 17 Oct 2016 | Read review
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