We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Indianapolis Downtown (Union Station)

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 1 more site!
Professional photos
Crowne Plaza Indianapolis Downtown (Union Station)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Add Photo Write a Review

736 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 727: English reviews
Reviewed 5 days ago NEWvia mobile

I have stayed here many times over the past 15 years. When ever I stay I try to book a train car. This hotel used to be a train staton. Architecture is very interesting with exposed hot-riveted steel beams and arches. The they brought in a number of old Pullman cars and converted each into two hotel rooms. Fun unique...

 Report
Helpful?
Thank Loudspeakerguy
New Haven, Indiana, United States
Reviewed 6 days ago NEWvia mobile

Clean spacious room that was quiet and the staff left us alone of course the do not disturb sign was on the door. Although I have stayed at other hotels that staff bangs on the door anyway. Room service was good except for the sausage, they should get another supplier. The cost of the room and room service is very...

 Report
Helpful?
Thank Terry M
Chicago, Illinois
Reviewed 1 week ago

I surprised to learn at check in that there is "an active train" that runs along the side of the building. I asked for a quiet room, even requested it when booking, and was given one on the first floor toward the back of the hotel. Apparently this is the side of the hotel which the train runs along. The...

 Report
Helpful?
Thank cpking2015
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. It is through guest comments and suggestions that we are continuously striving to improve both our product and service. I wanted to give you my personal apologies for the train noise that disturbed your stay. We are a historical building with an active train station and we get very positive...

Indianapolis
Reviewed 2 weeks ago

We're local so the reason for our stay was to reward our 6 year old for her grades and behavior in school. She had been asking us if we would take her to a hotel to go swimming so after some research I chose the Crown Plaza at Union Station for an overnight stay. The train car rooms are what...

 Report
Helpful?
Thank Indylulu2
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read you thought the hotel was neat and pretty but I wanted to give you my personal apologies for the black drapes and pool temperature that disturbed your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed...

Louisville, Kentucky
Reviewed 3 weeks ago

The hotel is only a few blocks away from many Indy venues and lots of restaurant options. The rooms were well kept and very clean and the front desk and valet staff were very friendly. We were on the second floor interior, but did have a slight vibration from the trains. It wasn't enough to disrupt our stay, as we...

 Report
Helpful?
Thank nauticole14
Lorton
Reviewed 3 weeks ago

I decided I had to write about this hotel after reviewing the other reviews. I stayed in this hotel for three nights and I never once heard a train or had issues with noise levels... I thought I would for sure have an issue as my room was on the ground floor next to common area and pool - but...

 Report
Helpful?
Thank Cristal C
Newmarket, United Kingdom
Reviewed 3 weeks ago via mobile

The hotel layout is nice and the staff are very helpful. However you cannot disregard the trains that come barreling outside. Not only late at night but early in the morning as well. Quite frustrating!

 Report
Helpful?
Thank sfitz635
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that you thought the staff was helpful and the layout of the hotel was nice. I did want to give you my apologies for the train noise that disturbed your stay. I hope you will consider staying with us again in the future should your...

Kouts, Indiana
Reviewed 16 December 2016

This hotel is a bit unusual. Right next to the train tracks, so you might be awakened at 5:30 a.m. or so. Trains are not long nor very noisy. Was on the bottom floor. There are actual train cars that are rooms as well. Parking is pricey! (Valet service only; however, they do a good job.) Attached to the convention...

 Report
Helpful?
Thank Babes3020
Reviewed 6 December 2016

Went to Indy for the Big Ten Championship game last weekend. We reserved a room at this hotel because it was very close to the stadium and also was a unique place as has been amply described in other reviews here. The room rate was over $400 per night which I realize was due to the game. Still for $00...

 Report
Helpful?
Thank Flabluefan1
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to share your disappointment for your recent stay. I want to give you my personal apologies for the many issues you encountered. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. Please feel free to contact me...

Newburgh, Indiana
Reviewed 28 November 2016 via mobile

Stayed here on business for two nights. Historic old train station beautifully restored. Close proximity to great restaurants and sporting venues. Room was very comfortable and the staff was very friendly and helpful. Convenient parking...valet or right next to the hotel. Will definitely stay here again.

 Report
Helpful?
Thank Ballpark52

297 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (256)
Viewed
Bathroom (12)
Viewed
Room/Suite (62)
Viewed
Hotel & Grounds (36)
Viewed
View from Room (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (6)
Viewed
Dining (1)
Viewed
Other (127)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#12 of 178 in Indianapolis
2,055 reviews
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#20 of 178 in Indianapolis
1,431 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
Hampton Inn Indianapolis Downtown Across from Circle Centre
Downtown Indianapolis
Holiday Inn Express Indianapolis Downtown City Centre
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#25 of 178 in Indianapolis
1,351 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: RM756 - RM1,548 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Travelocity so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
5 questions
Ask a question
illinois
2 days ago
Alexandria, Indiana
4 months ago
Franklin, Ohio
over a year ago

See all questions (5)

Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
“We wanted to hear trains so we requested a room where we would do so.”
 of 5 bubbles iLauralei99, 1 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay