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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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749 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 740: English reviews
Murphysboro, Illinois
Reviewed 16 September 2014

My brothers and I stayed at this hotel last year for a football game. We had a 6 hr drive, and with this being our first trip to Indianapolis, we were skeptical about the location and distance to the stadium. We arrived about 2 hrs before check in and were greeted the valet attendant. He was really cool and even...

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Helpful?
Thank chano826
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! We are excited to know that you had an unforgettable stay with us. Receiving reviews like this helps us show every employee that they matter and their role is an important part in our hotel. Trina W. General Manager

Derbyshire, United Kingdom
Reviewed 12 September 2014

Great to stay in a hotel thats a bit different. Unusual to have a hotel in a converted station. The work has been done very well. Great rooms will modern ammenities. Also like the location. Handy for downtown, diners, shops and sports venues. Breakfast was good. Nothing special but all the basics were there. Service in the hotel is good...

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Helpful?
Thank stevef16
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Miami, Florida
Reviewed 9 September 2014

I recently visited this hotel while on a business trip to the city. This was my first time there and thanks to the great service and hospitality I would stronlgy consider staying there again. The hotel is conveniently located in Downtown Indianapolis, right within walking distance of major stores and restaurants. The service level and friendliness was quite good. The...

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Helpful?
Thank Robert C
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from our staff and enjoyed our new menus. We hope to see you again soon. Trina W. General Manager

Kingsville, Canada
Reviewed 4 September 2014

This hotel is for train lovers as you can have a real car to stay in. All done up well and the smell of the ballast (Railway stones) is just right. There is a Charlie Chaplin car and other themed ones, all to your self. Is right downtown on the square and has a beautiful Amtrack lobby attached.

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Helpful?
Thank scoot123
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W General Manager

INDY
Reviewed 27 August 2014

Beautiful Hotel. Stayed in the train cars. They were so fun. A little pricey but worth it once. :). Downtown Indianapolis is a great place. We had endless things to do and hundreds of good places to eat. There is a starbucks right across the street. that is a big plus for me.

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1Thank JBOPBOMBO
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Chicago, IL
Reviewed 27 August 2014

LOCATION: The hotel is located at the southern end of downtown that runs north/south. It abuts a very wide railroad overpass running east/west. The Lucas Oil Stadium is just on the other side of the overpass as is the Amtrak/Greyhound station. The convention center is across the street and the beautiful St. John the Evangelist Catholic Church a long block...

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Thank ChicagoKen60657
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We appreciate you taking the time to review our hotel and hope to see you again soon! Trina...

Douglaston, New York
Reviewed 19 August 2014

First time staying at this hotel. Stayed here for a Gaming Convention (GenCon). The location couldn't have been better! Directly connected to the convention center through a walkway. Check-in went smoothly, they even were able to give us a room closer to the convention center. We were warned about the train, heard it sometimes, but not enough to bother us....

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1Thank BrianDani
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager

Brownstown, Pennsylvania, United States
Reviewed 17 August 2014

The nicest person at this hotel was the valet. I made the reservation many months in advance for a convention I was attending. I had stayed here about five years ago and was very happy with my stay. After staying at other hotels the past four years and not being happy with the rooms, service, etc., I decided to come...

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Helpful?
1Thank Susan W
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room...

Arlington, Texas
Reviewed 15 August 2014

In previous years, I stayed at the Hilton, and wondered what was up with this Crowne Plaza at the train station. I decided to book here this year. (Besides, Hilton is becoming very unfriendly with their use of HHonors points). This was a fantastic stay! I was surprised to see that in addition to a normal concierge, and valet parking,...

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Thank Ed B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

Reviewed 14 August 2014 via mobile

Pros: Nice location in downtown Indy, historic appeal, unique setting. Cons: Pay to park, some areas could use some sprucing up, only one elevator, they other was closed for repair. This is a unique and historic place, set in the old union station. Hotel has actual train cars on original tracks that you can stay in. Walking distance from St....

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Helpful?
Thank Troy P
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the elevator issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: RM719 - RM1,585 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Different hotel”
 of 5 bubbles 684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
 of 5 bubbles monakraeszig, 12 Mar 2017 | Read review
“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
5 of 5