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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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639 Reviews from our TripAdvisor Community

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Showing 620: English reviews
Reviewed 6 days ago NEWvia mobile

You can't beat the location but the facility is getting a little tired. The staff was always very professional and helpful, really seemed to care. The room was clean and with some modern touches. We did get some snacks at the club lounge and had a couple of drinks at the bar. Parking was easy and if you want to...

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Helpful?
Thank BF665
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am thrilled you had an overall positive stay with us. I am glad our staff professionalism and helpfulness was a highlight of your stay. I am delighted the cleanliness of our refreshed guest rooms were to your expectations. Thank you for your great feedback and we look forward to...

Elizabethton, Tennessee
Reviewed 1 week ago

Room was perfect for us. Location was great. You will pay $25 a night for non valet parking. About a 17 minute walk to Lucas Oil stadium. Conveniently has a Starbucks attached to the main lobby. Would stay again.

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Helpful?
Thank bbblueeyes77
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had an overall great stay with us. I am glad you were able to enjoy our convenient downtown location as well as our convenient Starbucks that our guest love! Thank you for your great feedback and we look forward...

Gold Coast, Australia
Reviewed 2 weeks ago

I had a great suite - just loved it. The two rooms were spacious and comfortable. Room service was good. The elevators could be a little slow at times but not too bad. The club lounge had really good breakfasts. Centrally located in a nice section of the city.

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Helpful?
Thank 706deborahw
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had an overall great experience. I am glad you loved our refreshed guest room suite and room service was up to your expectations. I am happy to hear you were pleased with the breakfast offered in the club lounge...

Cleveland, Ohio
Reviewed 2 weeks ago

What was no good: --arrived at 2:30 for an early check-in: "we don't do early check-ins, it doesn't fit with our housekeeping schedule" --the ATM was out of order --the fitness facility is kept hot --the food in the restaurant was bland to tasteless --a phone in my room was broken --the closet isn't high enough to hang pants straight...

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Helpful?
Thank kvelg
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I do apologize for the communication you received regarding our early check in policies. Early check in is not always guaranteed, and the reasons can vary depending on the day before, or if we are short on room for some reason, in your...

Annapolis, Maryland
Reviewed 3 weeks ago

The location of this hotel is perfect to enjoy all that downtown Indianapolis has to offer. My room was clean. Fully stocked. Appreciate the room fridge, always a nice bonus. My remote didn't work but I never called down to replace it. I just told the staff upon checking out. Starbucks in the lobby is a nice plus.

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Helpful?
Thank joburkholder1
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled that you enjoyed our hotel and our convenient downtown location. We take pride in being so close to so many great attractions downtown that is within walking distance. I am glad that you enjoyed the cleanliness of our refreshed guest...

Jacksonville, Florida
Reviewed 3 weeks ago via mobile

I had a great experience at the Sheraton. My room was clean, modern, and had an amazing view. Nice fitness center. Plenty of great food, shopping, and night life within walking distance. And if you are in Indy for a game, this hotel is very convenient.

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Helpful?
Thank Elizabeth G
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had a overall great experience! I am so glad that you enjoyed our hotel and our convenient downtown location. We take pride in being so close to so many great attractions downtown that are within walking distance. Thank you...

Washington DC, District of Columbia
Reviewed 4 weeks ago

I just completed a two night stay at the Sheraton and had a great experience. From check in to check out, the staff were helpful and pleasant. My SPG Platinum status was recognized upon check-in, resulting in an upgrade to a suite overlooking downtown Indy. The Club Lounge was spacious and offered a nice variety of beverages and food during...

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Helpful?
Thank MikeJet88
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had a very pleasant experience with us, and we appreciate your loyalty as a SPG Platinum member. We take pride in our convenient downtown location right in the heart of downtown Indy located near many different attractions. I am...

Cartersville, Georgia
Reviewed 4 weeks ago

This hotel experience started with poor customer service at check in. There were 2 employees I encountered who were less than pleasant. This set the tone for my whole experience here.. Hotel is a bit dated. It's ok. But I would not stay there again.

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Helpful?
Thank Ron P
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I would like to apologize that you did not receive the appropriate customer service experience here with us. This is never the impression we want our guest to leave with. I will be sure to address this. Thank you for your feedback and...

Woodstock, Illinois
Reviewed 4 weeks ago via mobile

Stayed at the Sheraton for the Monumental Marathon. Hotel is in perfect location for marathon. Walking distance to the race start, great restaurants, & shopping. Great view of monument circle from out hotel room. Super cozy bed. And we were selected for VIP treatment and received complimentary candy & wine. Cool with me :) Hotel parking was not free, which...

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Helpful?
Thank Laura Z
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled our location was best fit for your stay here in downtown Indy for the Monumental Marathon. I am honored you enjoyed not only our great refresh guest rooms, but you were able to take advantage of everything our convenient downtown...

Atlanta
Reviewed 3 November 2016

I found the Sheraton City Centre Hotel to be tired and in need of refurbishment. My room was comfortable, but dated except for the large flat screen TV which had signal issues. They replace my original desk chair as it was sagging in the seat and the replacement was just as bad. The handle to the cabinet that held the...

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Helpful?
Thank Dealmaker
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am glad you were able to have a comfortable stay. However, I am very sorry about the problems you had with the furniture in your guest room and I will be sure to address these issues. Thank you again for your feedback...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: RM471 - RM1,391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
1 month ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
“No real comments on the rooms”
 of 5 bubbles Mickstr47, 1 Nov 2016 | Read review
“Club floor! You won't be disappointed!”
 of 5 bubbles ErinS104, 26 Sep 2016 | Read review
“Beware $25 night parking!!!!”
 of 5 bubbles cfegerton, 6 Sep 2016 | Read review
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