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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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645 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Annapolis, Maryland
Reviewed 17 November 2016

The location of this hotel is perfect to enjoy all that downtown Indianapolis has to offer. My room was clean. Fully stocked. Appreciate the room fridge, always a nice bonus. My remote didn't work but I never called down to replace it. I just told the staff upon checking out. Starbucks in the lobby is a nice plus.

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Helpful?
Thank joburkholder1
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled that you enjoyed our hotel and our convenient downtown location. We take pride in being so close to so many great attractions downtown that is within walking distance. I am glad that you enjoyed the cleanliness of our refreshed guest...

Jacksonville, Florida
Reviewed 16 November 2016 via mobile

I had a great experience at the Sheraton. My room was clean, modern, and had an amazing view. Nice fitness center. Plenty of great food, shopping, and night life within walking distance. And if you are in Indy for a game, this hotel is very convenient.

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Helpful?
Thank Elizabeth G
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had a overall great experience! I am so glad that you enjoyed our hotel and our convenient downtown location. We take pride in being so close to so many great attractions downtown that are within walking distance. Thank you...

Washington DC, District of Columbia
Reviewed 10 November 2016

I just completed a two night stay at the Sheraton and had a great experience. From check in to check out, the staff were helpful and pleasant. My SPG Platinum status was recognized upon check-in, resulting in an upgrade to a suite overlooking downtown Indy. The Club Lounge was spacious and offered a nice variety of beverages and food during...

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Helpful?
Thank MikeJet88
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled you had a very pleasant experience with us, and we appreciate your loyalty as a SPG Platinum member. We take pride in our convenient downtown location right in the heart of downtown Indy located near many different attractions. I am...

Cartersville, Georgia
Reviewed 10 November 2016

This hotel experience started with poor customer service at check in. There were 2 employees I encountered who were less than pleasant. This set the tone for my whole experience here.. Hotel is a bit dated. It's ok. But I would not stay there again.

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Helpful?
Thank Ron P
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I would like to apologize that you did not receive the appropriate customer service experience here with us. This is never the impression we want our guest to leave with. I will be sure to address this. Thank you for your feedback and...

Woodstock, Illinois
Reviewed 9 November 2016 via mobile

Stayed at the Sheraton for the Monumental Marathon. Hotel is in perfect location for marathon. Walking distance to the race start, great restaurants, & shopping. Great view of monument circle from out hotel room. Super cozy bed. And we were selected for VIP treatment and received complimentary candy & wine. Cool with me :) Hotel parking was not free, which...

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Helpful?
Thank Laura Z
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am thrilled our location was best fit for your stay here in downtown Indy for the Monumental Marathon. I am honored you enjoyed not only our great refresh guest rooms, but you were able to take advantage of everything our convenient downtown...

Atlanta
Reviewed 3 November 2016

I found the Sheraton City Centre Hotel to be tired and in need of refurbishment. My room was comfortable, but dated except for the large flat screen TV which had signal issues. They replace my original desk chair as it was sagging in the seat and the replacement was just as bad. The handle to the cabinet that held the...

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Helpful?
Thank Dealmaker
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am glad you were able to have a comfortable stay. However, I am very sorry about the problems you had with the furniture in your guest room and I will be sure to address these issues. Thank you again for your feedback...

Canton, Ohio
Reviewed 1 November 2016

Location is pretty good right around the corner from the Soldiers and Sailors Monument in downtown. Very hard to valet as it is on a the south side of the street and depending on how you come into town, you may have to circle a few blocks to get in the right direction to pull up to the curb. No...

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Helpful?
Thank Mickstr47
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am glad that you were able to enjoy our convenient access to Soldiers and Sailors Monument right in the heart of downtown. I am glad our staff left with you with a very friendly experience. Thank you for your feedback and we look forward to your next stay with...

New York City, New York
Reviewed 30 October 2016 via mobile

The staff who work here are very kind and always willing to help. This is a very average hotel and the rooms are not very comfortable. I have stayed here a number of times for work and always have had a problem with my rooms. You can here noise coming from rooms next door and even above you so it's...

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Helpful?
Thank ADC2000
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking time out of your day to share your most recent stay with us. I am glad to hear about the kind impression our staff leave you with during your stay. I do apologize about the noise that you have experience during your stay that has caused interruptions throughout your night.

Ottawa
Reviewed 25 October 2016 via mobile

Nothing stands out when you arrive. The foyer is not very deep with the front desk almost in the front door which gives an impression of motel experience. Rooms were clean but really hard to locate an electrical outlet without unplugging lights. The feeble attempt to provide usb plug in on the desk and side tables shows no understanding of...

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Helpful?
Thank GlobalguyOttawa
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am sorry that upon your arrival you were not recognized as an SPG Gold member. We do appreciate your loyalty to our brand and I am sorry that wasn't communicated during your check-in. I will be sure to address this. Thank you for your feedback and we look forward...

Nicholson, Georgia
Reviewed 24 October 2016

I have never stayed at a hotel where my room was not available at 8:00pm. I sat in the lobby for two hours and saw many people check in. Upon inquiry, I was told they were in a block and their rooms were ready early in the afternoon. I asked why the housekeeping staff could not get one room ready...

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Helpful?
Thank TEP1228
Management response:

Thank you for taking time out of your day to share your most recent stay with us. I am very sorry for the experience you had here with us. This is never the impression we want our guest to leave with. I can only image the frustration you experience dealing with a late check-in after a long day of traveling,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: RM576 - RM1,379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
2 months ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have a good view.”
 of 5 bubbles ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, 15 Dec 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
“No real comments on the rooms”
 of 5 bubbles Mickstr47, 1 Nov 2016 | Read review
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