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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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660 Reviews from our TripAdvisor Community

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Showing 640: English reviews
Surf City USA
Reviewed 26 May 2015 via mobile

The Sheraton checks all the boxes expected of a downtown luxury hotel but everything seems a bit tired. Like, the nice new water saving shower heads, which have half the water dribbling out of the head, the other half out of the faulty faucet diverter. Yeah that kind of place. The shower turns cold when someone flushes the toilet in...

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Helpful?
Thank jg3arrow
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear jg3arrow, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you return to stay with us in the future so we may give you the Sheraton experience you deserve....

USA
Reviewed 25 May 2015

This hotel could not be located in a better place. My wife and I stayed 2 nights for Indy 500 and the hotel is located right downtown by all the sites and all within walking distance. Huge mall just down the street. Great eateries and night light everywhere. Lots to see and do culture-wise in every direction. Parking your vehicle...

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2Thank Larry8241
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Larry8241, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions...

Heyworth, Illinois
Reviewed 21 May 2015 via mobile

Stayed here for an overnight stay while attending Funk Fest. Room was nice and had a great view of Circle Center. Great walking distance to just about everything downtown. We usually stay at the Hilton and this was an alternative.....a good one at that. Parking cost is about the same as most hotels ($25). We would consider staying here again.

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Helpful?
Thank LKS28
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear LKS28, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I...

Jacksonville
Reviewed 14 May 2015

I stay at the Sheraton at least twice a year, and each time i'm even more impressed with the service and treatment by the front desk staff. While our room this time had some a/c and shower problems they were addressed & handled by the staff as best they could. Our meals were very good (breakfast) and their staff in...

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Helpful?
Thank Clubmanager137
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clubmanager137, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed....

Fort Wayne, IN
Reviewed 8 May 2015

This hotel is easy to get to and convenient (but not free) parking. At the front desk, Brittany was very friendly and gave me a GREAT upgrade. Room is very spacious and very comfortable bed. Very close to my event so I didn't have to leave the parking garage. Club Lounge was good. The 24-hour access was nice to stop...

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Helpful?
Thank Likes2Fly-82
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Likes2Fly-82, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views! I...

Florida
Reviewed 5 May 2015

I stayed at the Sheraton City Center for a total of five nights. I would had made it shorter stay but due to a big convention in town no rooms were available. Let me begin by stating the honest facts! Every member of the staff of the hotel go above and beyond to make you feel welcomed. The issue is...

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Helpful?
Thank swiftfireman
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Swiftfireman, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed the service from our great staff. I will be sure to let them know...

baltimore
Reviewed 1 May 2015

My family stayed here overnight for a graduation in December. I was the leader of a group of 9 rooms. Everyone I dealt with along the way from phone calls to check out were very nice and helpful. The hotel was very nice looking and had a very big lobby. The bar was very nice and the bartenders were awesome!...

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Helpful?
Thank hafaithve
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear hafaithve, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views....

the couch
Reviewed 25 April 2015

Perfect location right on Monument Circle. Can walk to a lot of areas including canal walk, World Trade Center memorial and NCAA Hall of Champions. Staff was great, friendly and helpful. Only negatives was the pool wasn't open. I guess it's seasonal but I'm surprised with a hotel that large and in a winter state they don't also have an...

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Helpful?
Thank wildboar86ed
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear wildboar86ed, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Fort Wayne, Indiana
Reviewed 24 April 2015

We were booked at the Sheraton for meetings two weeks in a row. The rooms were ready and they were clean. There were other meetings there as well, and there was no room confusion. The wait staff in the restaurant was attentive and prompt. The only concern was the locked lobby restrooms.

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Helpful?
Thank Christine F
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Christine, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our recently refreshed rooms and the service from our great staff. I will be sure to let them know their hard...

Greensboro, North Carolina
Reviewed 24 April 2015

This hotel is located right in the heart of downtown Indianapolis. The rooms are very nice, the Club Lounge is welcoming with good food both at breakfast and at cocktail hour, and the facility is clean and up to date. Parking is easy and efficient. But the best thing about the hotel is the staff. From check-in to check-out I...

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Helpful?
Thank Ralph D
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ralph, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: RM593 - RM1,483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
9 questions
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Carrollton, Virginia
Prescott, Arizona
5 months ago
Knoxville, Tennessee
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevator”
 of 5 bubbles jbauer88, 7 Feb 2017 | Read review
“Higher floors have a good view.”
 of 5 bubbles ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, 15 Dec 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
5 of 5