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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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831 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Reviewed 2 days ago NEWvia mobile

So, after looking around for hotel accommodations in Indianapolis, I chose the Sheraton at Keystone Crossing for our visit. It is rated 4 star... this place is horrible! The room we booked on Hotels.com was not available so they had to move us. My wife calls me while I am parking. Our beds were not what we reserved and the...

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Thank Jared V
Antioch, Illinois
Reviewed 2 days ago NEWvia mobile

Have stayed at this hotel on several occasions and it has never disappointed. Great location, clean with great service and an attached parking garage. Will definitely be staying here again on my next trip through the area.

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Thank John U
Toronto, Canada
Reviewed 1 week ago

I stay at this hotel twice a year en route (and back) to a business conference in Missouri. I really appreciate how close it is to the interstate, and how kind the staff are as I roll in late and just want to get to my room. There is convenient shopping and restaurants nearby. Their Club Lounge is well appointed...

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Thank TeeKayz
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear TeeKayz, Thank you so much for your review. We appreciate your repeat business through the years and am glad you are able to take advantage of both our location and Sheraton Club. Hopefully you'll be able to stop and enjoy some more time with us soon, but if not, we know we'll see you again on your next trip...

Upland, Indiana
Reviewed 1 week ago

Excellent stay, as usual.We've come here several times over the past few years for a mini-getaway during the winter. My 3 year old daughter just became a big sister, so we wanted to give her a special night out and found a very good deal on Priceline Express. Steps to the classy Keystone Mall and one of our favorite restaurants,...

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Thank gh0ff78
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear gh0ff78, We are so glad you enjoyed your stay with us and congratulations on your newborn. I'm sure you have your hands full and it's wonderful you chose to spend some of your free time with us. Thank you for the review and we look forward to seeing you next time.

Washington, DC
Reviewed 3 weeks ago

We have stayed at this hotel twice on cross-country drives. It's convenient to the interstate, and it's part of a large commercial area that includes a big mall and many restaurants. The rooms are relatively recently updated, clean, and comfortable. There is plenty of free parking in a parking deck connected to the hotel. The restaurant has a surprisingly diverse...

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Thank 1060WestAddison
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear 1060WestAddison, Thank you for the review regarding your recent stay with us. I am so glad you are able to enjoy our location and many of our amenities. We look forward to your next visit and we'll keep working with our team to make sure our F&B offerings are of top notch quality for you. Thank you and safe...

Culver City, California
Reviewed 3 weeks ago

Indianapolis was really cold. 20 degrees without windchill is very hard on a Southern California. The Sheraton is connected to a big beautiful Keystone Mall. I arrived around 9 pm so I decided to valet the first night for $20. I learned the next day that there is a parking structure for both the hotel and mall. Drive to the...

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Thank Bill W
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Bill W., We are thrilled to hear that you had the opportunity to take advantage of our many amenities as well as our supreme location. We look forward to the opportunity to continue showcasing the Sheraton Brand to our newest family of guests. I do apologize for the confusion as it relates to the status match of Marriott Rewards...

Reviewed 18 December 2016 via mobile

We had an unplanned stop due to an ice storm. We got an excellent deal. Staff was super nice and accommodating. We loved the walkway to the shopping center. I'd like to come back for a planned stay. Room was awesome. Hotel was quiet.

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Thank Grnegg
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Grnegg, Thank you for your impromptu visit and subsequent review. We love to hear our guests feedback and it sounds like you found us to be a great deal in a great location during an unbelievable ice storm. Hopefully next time, you'll have a little more time and it will be a planned visit. We'd love the opportunity to...

Reviewed 18 December 2016 via mobile

Being a Sheraton I expected a nice hotel. But this hotel goes above and beyond. The staff is ultra friendly. The rooms are clean and very comfortable. My favorite part was the hot apple cider and turtles set up in the lobby. The fact that it's attached to the mall is really just a bonus. Of course given the fact...

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Thank Kittyme2
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Kittyme2, Thank you for your review and we are so happy you were able to take advantage of our location and enjoy The Fashion Mall but even more important, thrilled that you had the opportunity to engage with our team and felt they were friendly and service oriented. Our people are the best in the business and we are...

Dale
Reviewed 17 December 2016

if you upgrade to club level then onow that there is a 2 drink maximum for alcohol....we would do it again. we were suprised to hear this when it is advertised free drinks. rooms were quiet which is nice!

Review collected in partnership with this hotel
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Thank Amanda E
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Amanda E, Thank you for your recent review of our property. We value your feedback and are happy you enjoyed the Club Experience overall. We look forward to your next visit. Happy Holidays and safe travels.

Bedminster, New Jersey
Reviewed 14 December 2016 via mobile

I stayed at the Sheraton Hotel and Keystone Crossings for a business meeting. Overall the hotel rooms and facilities were comfortable and I enjoyed my stay. However, the entrance to my room had a strange shaped "hallway" that was really dark. I don't know why they didn't have better lighting for when you walk into the room, but it made...

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Thank nruffner
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear nruffner, Thank you for completing an online review of our hotel. We value the feedback and appreciate the opportunity to engage in meaningful dialogue with our guests. It seems you enjoyed your stay however found the entrance lighting in our rooms to be less than adequate. We have heard this feedback frequently in recent months and have been working...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: RM707 - RM1,410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There aren't any good views, so don't worry about that!”
 of 5 bubbles 1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
 of 5 bubbles ALFAMERICA090909, 2 Jan 2017 | Read review
“We stayed on the 12th floor and enjoyed the lounge privileges. ”
 of 5 bubbles 806williamk, 13 Dec 2016 | Read review
“Very lovely. Conserge floor”
 of 5 bubbles bernadenew2015, 8 Dec 2016 | Read review
“Great place to relax”
 of 5 bubbles wbecker197, 8 Dec 2016 | Read review
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