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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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867 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 855: English reviews
Reviewed 8 March 2017

Comfortable beds, large rooms, std bath, fluffy towels but no fridge, no microwave. Friendly but stiff staff. Good place for business meetings, decent food, large open work space for computer and printers. Overall above average, typical Sheraton quality

2Thank hotelmavin
Oswego, Illinois
Reviewed 1 March 2017

We stayed there for the weekend to attend my daughter's soccer tournament. They have a parking garage next door with an enclosed walkway from the garage to hotel. We were on the 7th floor, and never had to wait more than a minute or so for the elevator. The rooms were clean, beds were double/full size so they seemed small...

Thank gina2dogmom
Reviewed 27 February 2017

Hubby and I booked this hotel through Priceline Express for a very good rate. I was excited it was the Sheraton b/c I thought the location was perfect and loved that they had the skywalk to the mall. Pros: Room was large, clean, and comfy (Was given handicap accessible room) Bed was great!!! Location great...close to all kinds of great...

Thank shifty_travels
Madison, Wisconsin
Reviewed 26 February 2017 via mobile

A very nice upscale Sheraton. Located in keystone fashion mall. Dozens of great and fast-casual restaurants in 5 min walk. Great rooms and beds! Pool area with big jacuzzi- tables for parents to hang out. Lots of families and soccer teams. Great lobby tables and nooks and tvs - grab food/drink at the bar, many brought their own in. Pet...

1Thank C V
Chicago, Illinois
Reviewed 20 February 2017 via mobile

We scored an excellent deal on hotwire for our room. There's a free, safe parking garage attached to the building with a skywalk. The first room we went to had a dirty pair of socks by the window, but the front desk was apologetic and promptly moved us to a cleaner room. The freebies in the room were nice and...

Thank C M
Reviewed 17 February 2017

The hotel is nice. Typical Sheraton with a good location next to a nice mall. I have been doing business travel for over 27 years and I have only forgotten items in the hotel room a handful of times. Every time when I called the hotel after discovering that I left items in the room, I have always been able...

2Thank boilerman
Management response:

Dear Boilerman, Thank you so much for taking the time to review our property. I do want to apologize for the lack of communication, concern, and effort concerning the items left in your room. Please rest assured that will be addressing this issue with the proper hotel department heads and will ensure that this does not happen again. If you...

Hanover, IN
Reviewed 13 February 2017

Wonderful, one night trip Feb. 2017. We stayed club level for the free drinks and the included breakfast. Appetizers in the evening aren't much - one hot item (meatballs in our case - family said it was eggrolls the night before), chips and salsa, vegetable tray, one desert bite. Drinks are limited to 2-per person, beer and wine options only....

Thank Stephanie P
State of Sao Paulo
Reviewed 10 February 2017 via mobile

Some says the first impression lasts, this was exactly my case! The first feeling when entering the bedroom at Sheraton Keystone Xing was the old carpet stinky, and the alergic snooze that lasted the whole night. Besides that, in general the accomodation is confortable and the gym is very well equiped. Localization is ok, near fashion mall.

1Thank fernandomazeo
Management response:

Dear fernandomazeo, Thank you so much for taking the time to review our property. I am glad that you found the accommodations comfortable and the gym very well equipped. I do apologize for the issues with the carpet. Please rest assured that we will be bringing this issue with the room carpets to the appropriate department heads and will look...

Tolono, Illinois
Reviewed 6 February 2017

Room was nice on the club floor with access to the lounge 24 hours a day. Free evening appetizers and drinks as well as breakfast. Soft bed and being connected to the Fashion Mall via skywalk was nice. The lobby hotel had great drinks as well.

Thank Kyle H
Mike S, Guest Relations Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Kyle H, Thank you for the great review! We value the time you spent providing the feedback on your stay. The team was happy to hear you enjoyed the room and our club level! Safe travels to you and we hope to see you again soon!

Philadelphia, PA
Reviewed 4 February 2017

From front desk to valet to housekeeping, staff is great. Lots of activity, but staff was thoughtful and efficient. Check-in and check-out was seamless. Hotel was very clean with abundant supply of towels in bathroom.

Thank patraveller2007
Mike S, Guest Relations Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Patraveller2007, Thank you for taking the time to provide us with feedback on your recent stay. The team was thrilled to hear you enjoyed your stay. We certainly take pride in ensuring our guests are felt like they are at their home away from home. Safe travels to you and we look forward to seeing you next time your plans...

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  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: RM630 - RM1,523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To have a good room select another hotel”
342frederich, 30 Mar 2017 | Read review
“Club level was worth added cost”
stephaniep459, 13 Feb 2017 | Read review
“if you can walk take a room close to the stairs. Elevator can be a long wait if busy”
Meceebee, 30 Jan 2017 | Read review
“There aren't any good views, so don't worry about that!”
1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
ALFAMERICA090909, 2 Jan 2017 | Read review
5 of 5