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The Westin Indianapolis

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Traveller (274)
Room & Suite (319)
Pool & Beach (25)
Overview
  • Excellent40%
  • Very good33%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“convention center”(285 reviews)
“heavenly bed”(32 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (1,540)
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1,521 results
Traveller rating
573
509
238
116
85
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Time of year
LanguageEnglish
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573
509
238
116
85
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All reviewsconvention centerheavenly bedshula's steakhouselucas oil stadiumcapitol buildingthe club loungeself parkparking garagedowntown arearoom keycolts gamethe room was nicestarbucksconferencemallvaletskywalk
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1 - 5 of 1,521 reviews
Reviewed 3 days ago

I really enjoyed my stay. The bed was awesome. Check was quick and easy. I wished they had more desk attendants, but when I got there 2 was enough. The staff is very friendly and accommodating. The location is perfect for conventions and other downtown...More

Thank Jesswy
Reviewed 1 week ago via mobile

Arrived to the hotel late at night and there was a line of people at check in but no one to check us in. We were informed that there was only on clerk and she was new and in the back trying to figure out...More

Thank Ubob61
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 1 week ago

Thank you for providing your feedback regarding your recent stay. I sincerely apologize for the long check-in line that you experienced. We will certainly be reviewing our policies and procedures with all staff to ensure that this was an isolated occurrence. We strive to keep...More

Reviewed 1 week ago via mobile

I met my son in Indy and we stayed at the Westin. Room was not an upgrade, pool was full of screaming kids with no towels, parking 45.00, and front desk staff was rude. On a positive side, after dinner at Tastings ( which was...More

Thank Chaspen
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 1 week ago

We would like to thank you for sharing your feedback about your recent stay. It is disappointing to hear about the less-than-exceptional service you received during your visit. Your comments regarding your overall experience have been forwarded to our management staff as we are always...More

Reviewed 1 week ago

My wife and I was in town for a convention at the convention center. The Westin was perfectly located for our purposes. Maid service was great. No complaints. The location is close to several restaurants and downtown shopping.

Thank Rrancher121
Reviewed 1 week ago

Nice hotel, very friendly staff but the pool is way too small!! The pool is little run down; could use revamp and bigger pool. Panhandlers: I know that the bellhops did their best to fend off panhandlers and beggars, but the minute you step off...More

Thank mrsheminger
View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$142 - US$348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$142 - US$348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
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Traveller (274)
Room & Suite (319)
Pool & Beach (25)
Dining (16)
Amenities (52)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
yakimawinelovers
19 June 2018|
Answer
Response from DMJA21 | Reviewed this property |
Westin recommends the Go Express Shuttle Service. It departs every 20 min between the hours of 8am and 11 pm. It takes about 20 min and costs $10 each way. For more info and to make a reservation Call 1-800-589-6004
1
Vote
maryp3177
21 March 2018|
AnswerShow all 5 answers
Response from Kim K | Reviewed this property |
Sorry I just got question great hotel no hold check out the ram brewery awesome !!
0
Votes
Mark6155
17 June 2017|
Answer
Response from Ian A | Reviewed this property |
Around $25 pp
0
Votes
Room Tips
"Starwood Partner rooms on 13th floor are great!"
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"request a higher room with a great view"
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"Best views on floor 8 and up"
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"Tell them you don't want to be in 441. Seriously worst view this seasoned traveler has ever seen."
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