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The Westin Indianapolis

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The Westin Indianapolis
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1,366 Reviews from our TripAdvisor Community

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Showing 1,348: English reviews
New York, NY
Reviewed 20 February 2015

I stayed at the Westin on business. My colleague is into her Starwood points which was how we ended up here. I was only in town for a night so my experience in the hotel was limited. Check-in was pretty quick and painless. The lobby is quite large and there are kiosks to check into your flight as well. The...

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Helpful?
Thank nycbuttercup
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the feedback, we certainly appreciate you sharing you experience with us. Just so you know, we do offer rates which include complimentary parking, wifi and also breakfast. We'd love to see you again.

Bloomington, Indiana
Reviewed 16 February 2015

The physical appearance of the hotel was nice and clean. Rooms and bathrooms were small, but modern. We had two issues with our stay. 1) A major annoyance to our trip was the pool/hot tub area. We were looking forward to getting in the hot tub after dinner, but it was overcrowded with small children. We came back an hour...

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Helpful?
1Thank Macy B
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great insight from your recent stay. Sorry to hear that other guests were an inconvenience to you and that your bank shut down your card. As much as we would love to have an adult only swim hour, we have to consider all guests. If we would shut down the pool for adults only, then those families...

Toronto
Reviewed 15 February 2015 via mobile

You always know what you're getting with a Westin and this one is no different. Love the extra fridge in the room. Front desk is as friendly as always. Love the Starbucks in the lobby. The lounge for the Club in on the main floor. Not convenient. The breakfast is meh. Not good at all for a club floor. Easy...

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Helpful?
Thank cdaworld13
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback, we'll certainly use it to help us improve our customer experience.

Dallas, Texas
Reviewed 13 February 2015

I stayed at this hotel for 2 days for a conference. For what they charged, the level of service and the quality of the food was not worth the money. The room service food was terribly over priced ($35 for a grilled cheese sandwich, can of diet coke and slice of chocolate cake). On top of that, the waiter forgot...

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Helpful?
Thank ADAD1996
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the experience you had with us during your recent stay. We certainly take your comments to heart and will continue to work to ensure that our guests receive the value they expect.

Knoxville, Tennessee
Reviewed 10 February 2015

Staff blasé and somewhat officious. The concierge had to ask a very bright doorman for the time zone in Indiana' crazy quiltwork of time. Internet checkout was not functioning and I did not hear the "sorry" word when I mentioned it at the desk.

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Helpful?
1Thank Crabbycrabber
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you Crabby Crabber, we certainly appreciate your feedback. My sincere apology if the internet checkout was not working. I don't know what that is, but will certainly look into it and see what the issue was.

Reviewed 9 February 2015 via mobile

Can't say a bad thing about this hotel. Right across the street from the convention center and in close proximity and walking distance to restaurants. There were always taxi's waiting nearby. The rooms were excellent and very clean. The only draw back is that the Starbucks ran out of some food on the last two days we were there. Thinking...

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Helpful?
Thank Roots21
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review, it is truly appreciated. We also appreciate that you shared your experience and hope to see you again.

Pittsburgh, Pennsylvania
Reviewed 8 February 2015

I was robbed at 3 in the afternoon sitting in the hall of the 2nd floor. When I described my assailant the desk clerk recognized my description.("Oh..THAT guy") He had been seen there before hassling guests...aggressive pan handling....more than 1 occasion I reported the incident to security and asked 3 times to have the head of security call me. I...

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Helpful?
3Thank SallyLPJ
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the situation. We take these matters seriously, please try to reach out to us as soon as possible so that we can discuss the issue in further detail.

Dubuque, Iowa
Reviewed 7 February 2015

Had a great trip for a conference. The staff here was amazing - especially Adam and Adam at the front desk and Phillip for help on the phone. The rooms were comfy. We really liked the proximity to the convention center and the ability to walk to many restaurants through the skywalks without going outside. Would highly recommend!

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Helpful?
Thank Jen M
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review and the great comments about our staff. We really appreciate you sharing your experience.

Madison, Wisconsin
Reviewed 6 February 2015

Great location for business downtown in the state capitol as well as with other client's interests in the area. Staff was very friendly, welcoming and accommodating. price was reasonable. The Shulla's steakhouse located within the hotel is PHENOMENAL and a great place to eat a great dinner with colleagues. Rooms very clean. I will definitely stay at the Westin Indianapolis...

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Helpful?
Thank Jason J
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for all your wonderful comments about the hotel, our people, Shula's and our locations. We really appreciate that you chose to stay with us and hope to see you again soon.

Reviewed 6 February 2015

This newly updated Westin was wonderful to stay in. Everything was clean, in working order, the staff- whether housekeeping, front desk, valet, restaurant, etc- went out of their way to greet me and ask if my stay was going alright and was there anything they could do to make it better. Great workout center, great location-connected to the mall, convention...

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Helpful?
Thank Ilene C
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great comments. We are very proud of our facilities and our people We appreciate you sharing your experience with everyone and look forward to seeing you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: RM671 - RM1,617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
11 questions
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Indiana

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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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