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Housekeeping epic fail. The room was not clean when we arrived, trash was still on the floor as well as change. The sheets had not even been changed. We called down and someone came up to clean and change the beds. It took this woman...More
Response from Regina M, Manager at The Westin IndianapolisResponded 24 October 2015
Thank you for your recent review regarding your stay with us. I apologize that we did not hit the mark in many ways this time around, and I have asked our housekeeping leaders to share your feedback with the team so that they are reminded...More
We arrived on Friday, October 2nd around 11:30 PM for a long weekend (three nights) celebrating my husband's birthday. Check-in was quick and efficient. The desk clerk did a good job explaining the (expensive) parking options and also the incentives available for not using housekeeping...More
1 Thank 5absmith
Response from Regina M, Manager at The Westin IndianapolisResponded 4 October 2015
Thank you for providing feedback on your recent stay. I apologize that we were unable to get you a king bedded room earlier in your stay, and for the noisy neighbors you had your first two nights. I have shared your comments with our management...More
This Hotel was fantastic! Walking distance to anywhere in the downtown core. I would definitely stay here again.
There were great restaurants and lounges to relax and socialize. Everything we needed was here and everything was neat and clean.
First impression - nice reception area.Then had to figure out how the elevator works, along 10 other persons..Just push the button longer! The room was not aerated but that was easy fixed with AC.In an attempt to modernize the shower area flat head and funky...More
Response from Regina M, Manager at The Westin IndianapolisResponded 29 September 2015
Thank you for taking the time to put together such a detailed and thoughtful review. We always appreciate feedback, both for the things we do well and for things that could be better. I’ll pass your comments along to our housekeeping and maintenance teams to...More
I'm an SPG loyalist, so when travelling to Indy, my options are The Westin, The Meridien, or The Sheraton City Centre. I've stayed at the Westin, an SPG 4 star property (this review) and the Meridien, also an SPG 4 star property.
1 Thank rpenna00
Response from Regina M, Manager at The Westin IndianapolisResponded 25 September 2015
Thank you for your recent review and very thorough comments on the property, services and location. I apologize we did not hit the mark in many ways during your stay, and I’ve asked our Engineering team to look at the physical issues in the room...More