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Extended Stay America - Indianapolis - Northwest - College Park

44 reviews
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Traveller (11)
Room & Suite (5)
Dining (1)
Overview
  • Excellent13%
  • Very good13%
  • Average11%
  • Poor29%
  • Terrible34%
4 weeks ago
“Horrible stay turned Good”
17 Jul 2017
“Unfortunate series of events”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Indianapolis - Northwest - College Park
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (44)Write a Review
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1 - 5 of 43 reviews
Reviewed 3 weeks ago

Checked in November 17th, checked out 15 minutes later since a bedbug strolled across the bedspread! I put it in a plastic bag, googled images of bedbugs to confirm the identification and then left. Very happy that I hadn't unpacked. Desk clerk was understanding and...More

Thank mtq773
Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - College ParkResponded 2 weeks ago

Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally...More

Hotel's Favourite
Reviewed 2 March 2017 via mobile

The room was nice it was clean and simple. It was a newly remodeled room so it was modern and I felt comfortable there. But let me tell you about Dorothy. She was there when I checked in and she was super friendly. Helped me...More

Thank Kathy M
Response from Manager_11525, Manager at Extended Stay America - Indianapolis - Northwest - College ParkResponded 3 April 2017

Thank you for sharing your experience. I am more than pleased to read the high-level of customer service you received from our staff. They will definitely be informed on the excellent job they are doing assisting guests. Thank you again for sharing your experience with...More

Reviewed 4 weeks ago via mobile

This was my first time staying at this establishment and was very embarrassed to have my family experience what they experienced. The room was smelly, which bothered us all night. Smelled like wet dogs and smoke. The experience was not pleasant at all. However it...More

Thank roneisha98
Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - College ParkResponded 4 weeks ago

Roneisha, thank you for being our guest. We are happy to know you liked the service provided by our associates and that your overall experience was pleasant. With that said, we are sorry for the inconvenience you had in your room. We have shared your...More

Reviewed 6 November 2017

Had a great stay. Hotel was clean and staff was professional and friendly. I️ would recommend this to family and friends traveling to Indianapolis. Location was ideal because it had lots of eating places and stores within walking distance.More

Review collected in partnership with Extended Stay
Thank 62stacyh
Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - College ParkResponded 7 November 2017

Stacy, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon!...More

Reviewed 5 September 2017

Room cleaned today but when I got off work and went to room no tolet paper went to desk they stated they would get me some waited got none went back I said I wouldn't have ask If I didn't need it they stated they...More

Thank Donald C
Response from 00esa, General Manager at Extended Stay America - Indianapolis - Northwest - College ParkResponded 6 September 2017

Donald, thank you for staying with us. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business...More

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Traveller (11)
Room & Suite (5)
Dining (1)
Hotel & Grounds (11)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$71 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$71 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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