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Hyatt Place Indianapolis/Keystone

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Traveller (41)
Room & Suite (23)
Dining (3)
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Overview
  • Excellent50%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible4%
Travellers talk about
“fashion mall”(24 reviews)
“highway side”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (519)
There are newer reviews for Hyatt Place Indianapolis/Keystone
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Traveller rating
243
149
65
34
24
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243
149
65
34
24
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All reviewsfashion mallhighway sidetennis tournamentmini fridgelarge flat screen tvshopping and restaurantsstay there againsitting areafront desk staffoatmealthe hotel staffspacious roomthe breakfast areabusiness tripfree breakfastnice stayconvenient location
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11 - 15 of 515 reviews
Reviewed 2 March 2018 via mobile

This hotel is hard up against a freeway that is super busy 24/7. If you are in an even numbered room your own head will “rest” amid noisy traffic all night. Staff was not the best. No one at desk when I went to check...More

Thank Mblaca
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 3 March 2018

Thank you for taking time out to express your experience. We apologize that your stay was not satisfactory. Your feedback helps us improve our hospitality experience. We really hope that you give us another opportunity in your next travels to Indianapolis.

Reviewed 1 March 2018

poor service from staff in the bar/counter. most common items were not available. couldn't even order off the menu. the room was very modern and clean. very quiet here and close to a lot of attractions.More

Review collected in partnership with Hyatt Hotels
Thank sschneider2018
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 4 March 2018

We are sorry to hear that your recent stay with us was not as enjoyable as you would have liked it to be. We appreciate your feedback and look forward to making improvements based off of yours and many others experience. We hope that you...More

Reviewed 23 February 2018 via mobile

This place was welcoming from the beginning. I was several hours early and they allowed me to check in. The staff was super friendly each day, but one particular employee named Mike was extremely friendly and fun to be around. They welcome you each day...More

Thank Barbitini
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 24 February 2018

Barbitini, We are so joyed to hear that your stay was awesome! We really appreciate your feedback back and your presence. We also hope that we will see you again soon!

Reviewed 18 February 2018

Checked in at 2:45pm and despite calling the hotel directly two days prior that I wanted my twos rooms to be adjoining, they only had the handicapped accessible rooms on the first floor available. Not a problem until we parked on the side of the...More

Thank Phx_Traveller_66
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 21 February 2018

Thank you for expressing your stay with us. We are sorry to hear that your stay was not a satisfying as we would have hoped it to be. With your feedback, it will allow us to address the challenges that you or any guest may...More

Reviewed 10 February 2018 via mobile

We stayed here when other travel plans changed. We checked in and unpacked, and looked for station with Olympics. The tv did not work. Gabe and William worked very hard to detect problem. There was not another room we could be moved to. This went...More

Thank Chaspen
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 13 February 2018

Chaspen, It is always a pleasure knowing our guest enjoyed their time with us despite the challenges they ran into. Thank you for your loyalty and we look forward to your next visit with us!

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$134 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$134 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (23)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Erica P
7 February 2017|
AnswerShow all 3 answers
Response from R2833IKanthonyc | Reviewed this property |
yes, USD $75.00 that covered all 4 days that we stayed.
1
Vote
csiebert
28 April 2016|
Answer
Response from Matthew G | Property representative |
With so many dining, shopping, and entertainment options within walking distance our location does not provide a shuttle.
0
Votes
csiebert
28 April 2016|
AnswerShow all 3 answers
Response from Andrea B | Reviewed this property |
Yes it was a remodeled room . The new couches are great.
0
Votes
Room Tips
"Do not book a room here."
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"pick one off the highway side"
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"Hard to find, got lost coming to hotel, slow elevator, unhelpful front desk, Small SUITES-not usual size..."
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"Request a room away from the interstate"
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