We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This hotel is hard up against a freeway that is super busy 24/7. If you are in an even numbered room your own head will “rest” amid noisy traffic all night. Staff was not the best. No one at desk when I went to check...More
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 3 March 2018
Thank you for taking time out to express your experience. We apologize that your stay was not satisfactory. Your feedback helps us improve our hospitality experience. We really hope that you give us another opportunity in your next travels to Indianapolis.
poor service from staff in the bar/counter. most common items were not available. couldn't even order off the menu. the room was very modern and clean. very quiet here and close to a lot of attractions.More
Review collected in partnership with Hyatt Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 4 March 2018
We are sorry to hear that your recent stay with us was not as enjoyable as you would have liked it to be. We appreciate your feedback and look forward to making improvements based off of yours and many others experience. We hope that you...More
This place was welcoming from the beginning. I was several hours early and they allowed me to check in. The staff was super friendly each day, but one particular employee named Mike was extremely friendly and fun to be around. They welcome you each day...More
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 24 February 2018
We are so joyed to hear that your stay was awesome! We really appreciate your feedback back and your presence. We also hope that we will see you again soon!
Checked in at 2:45pm and despite calling the hotel directly two days prior that I wanted my twos rooms to be adjoining, they only had the handicapped accessible rooms on the first floor available. Not a problem until we parked on the side of the...More
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 21 February 2018
Thank you for expressing your stay with us. We are sorry to hear that your stay was not a satisfying as we would have hoped it to be. With your feedback, it will allow us to address the challenges that you or any guest may...More
We stayed here when other travel plans changed. We checked in and unpacked, and looked for station with Olympics. The tv did not work. Gabe and William worked very hard to detect problem. There was not another room we could be moved to. This went...More
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 13 February 2018
It is always a pleasure knowing our guest enjoyed their time with us despite the challenges they ran into. Thank you for your loyalty and we look forward to your next visit with us!