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Hyatt Place Indianapolis/Keystone

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Traveller (41)
Room & Suite (23)
Dining (3)
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Overview
  • Excellent50%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible4%
Travellers talk about
“fashion mall”(24 reviews)
“highway side”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (523)
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All reviewsfashion mallhighway sidetennis tournamentmini fridgelarge flat screen tvshopping and restaurantsstay there againsitting areafront desk staffoatmealthe hotel staffspacious roomthe breakfast areabusiness tripfree breakfastnice stayconvenient location
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21 - 25 of 519 reviews
Reviewed 18 December 2017 via mobile

Stayed two nights. Clean staff great . Breakfast best of hotel furnished. Location outstanding. Will use again. Very near fantastic fashion mall for shopping with many great restaurants. Recommend for business or pleasure.

Thank Dano1946
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 20 December 2017

Thank you for taking the time to express your outstanding experience with us! We are happy to hear how you enjoyed your stay! It was a pleasure having you and we hope to see you again soon.

Reviewed 15 December 2017 via mobile

I travel quite a bit and I’ve stayed at the Hyatt Place before but not in Indianapolis. I thought it would be the same experience from the others I’ve stayed at. Wrong! I was first given a room that was along the freeway, which kept...More

1  Thank Tricia M
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 18 December 2017

It is our apologies that your stay was not outstanding. We have a maintenance man onsite during business hours to assist with any technical difficulties that a guest may be encountering. Unfortunately our fridges in the rooms are just fridges and does not have a...More

Reviewed 12 December 2017

Rooms where not cleaned Properly. Dirty sink and shower not clean hairs on the shower walls. TV didn’t work for a entire day! The overall stay was very disappointing. I have stayed at this location before with good service but my recent trip will have...More

Review collected in partnership with Hyatt Hotels
Thank H2393EYgordons
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 13 December 2017

We understand your frustration with your recent experience and for that we are very sorry to hear that your stay was not exceptional. With your feedback, we can and will surely improve to meet yours as well as all of our guests needs so that...More

Reviewed 6 December 2017 via mobile

I stayed in this hotel for 2 nights during a quick business trip to Indy. I thought the rooms were very nice and spacious and the ac/furnace was very good at keeping the room a comfortable temperature. The breakfast each morning was also the best...More

Thank Tyler A
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 7 December 2017

We would like to apologize for the inconvenience of the early morning knocks. As you are a 100% correct, your feedback is greatly appreciated. With your feedback, we can work towards a greater guest satisfaction. We hope that you continue to visit us during your...More

Reviewed 3 December 2017

Dirty towels and bedding. Vey disappointed in rooms although I enjoy most Hyatt Place locations. This one didn't live up to my expectations of a clean room. Dingy and spots is unacceptable. Housekeeping entered room when told we hadn't checked out at 9:30. Not a...More

Review collected in partnership with Hyatt Hotels
Thank Bernadette H
Response from LYNNETTE C, Manager at Hyatt Place Indianapolis/KeystoneResponded 6 December 2017

Thank you for expressing your experience. We apologize that your stay was not exceptional. As we embrace your feedback, we look to work harder towards guest satisfaction in which your feedback is a great value to our training methods. We hope that you give us...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$142 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (23)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Cassandra C
9 May 2018|
AnswerShow all 2 answers
Response from Dano1946 | Reviewed this property |
yes near the lobby
1
Vote
Erica P
7 February 2017|
AnswerShow all 3 answers
Response from R2833IKanthonyc | Reviewed this property |
yes, USD $75.00 that covered all 4 days that we stayed.
1
Vote
csiebert
28 April 2016|
Answer
Response from Matthew G | Property representative |
With so many dining, shopping, and entertainment options within walking distance our location does not provide a shuttle.
0
Votes
Room Tips
"Do not book a room here."
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"pick one off the highway side"
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"Hard to find, got lost coming to hotel, slow elevator, unhelpful front desk, Small SUITES-not usual size..."
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"Request a room away from the interstate"
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