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Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
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322 Reviews from our TripAdvisor Community

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Auburn, Indiana
Reviewed 3 days ago NEW

We enjoyed the location on the canal. The staff was very friendly. The room was very nice. The kitchen was handy. The breakfast was good. They had snack time on Monday which was a nice touch. The only thing we didn't care for was the bed. Very uncomfortable felt like the springs were stabbing us in the back and side....

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Helpful?
Thank saphire812
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Saphire812, Thank you for taking the time out of your schedule to review your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Although I'm disappointed to hear you did not have...

Dayton, Ohio
Reviewed 5 days ago NEW

We came here because it was the only 2 bedroom hotel that had availability. It had two separate bedrooms with a family room and kitchen in between the two rooms. Very nice for a family. Each room had queen size beds I just wish they had rooms that had 2 double beds in one room and a king bed in...

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Helpful?
Thank marriedwchildren
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We're pleased to know you enjoyed your overall stay with us, and we hope to have the opportunity to welcome you back on future visits to Indianapolis!

Carmel, IN
Reviewed 4 weeks ago

Got ground floor 1 BR suite with sofa bed. My daughter & son shared the bed in BR & grandma got the sofa bed. I could stay up later & watch my own TV. They got up early, fixed breakfast items & had to leave for Natatorium before breakfast buffet was out. Then I could shower, dress, get buffet &...

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Thank gold3493
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

gold3493, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Indianapolis area again.

Saint Louis, Missouri
Reviewed 5 weeks ago

We stayed here for a weekend while we visited the city. The location right on the canal was really nice. The staff was friendly, helpful and attentive. Breakfast was as expected, and a little nicer with windows and a patio overlooking the canal. The hotel itself could use a little maintenance. The pool room smelled so strongly of pool chemicals...

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1Thank travelin_man576
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

travelin_man576, Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay with us. We appreciate your honest feedback on your stay, both positive and negative, as this feedback helps us to continually improve the guest experience. It is wonderful to know that you found...

Charleston, South Carolina
Reviewed 15 March 2017

I have been staying at the Residence Inn since early November, and will continue to do so for some time. As a business traveler I have stayed in many hotels, but this is the friendliest staff I have ever come across. They make me feel at home. They greet me by name, and always try to accommodate even the smallest...

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Helpful?
Thank powensnc
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great review of our hotel. It is always nice to read that our guests enjoy their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. It's been a pleasure having you as our guest,...

Columbia, Missouri
Reviewed 7 March 2017

The Residence Inn is right on the canal and is centrally located to downtown as well as walking distance to my primary reason for always being in Indy (the natatorium). I walked to the pool or downtown for dinner and each is ~10 minutes. The room was clean, the fitness room had nice equipment and weights, and there is a...

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Helpful?
Thank BoCoMoTiger
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

BoCoMo Tiger, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Indianapolis area again.

Mount Clemens, Michigan
Reviewed 20 February 2017

We visited Indy to take the kids to the Children's museum (a must visit) and met up with my BIL, SIL and MIL as well. They kept all our rooms next to each other and the one room suites were very comfortable even to hang out in as a family. All the general areas were comfortable and clean as well....

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Helpful?
Thank JenGavin
Management response:

Thank you so much for your four star review! We truly appreciate the time that you took to share your feedback. Your feedback helps us improve our products and services to our guests! We are so happy that you enjoyed your stay. We truly appreciate you, and we can't wait to see you soon when your travels bring you to...

Victoria, BC
Reviewed 18 February 2017

We are coming to the end of our week here and have been very impressed with everything. Four of us are in a two bedroom, which is HUGE and has everything you would ever want for a hotel/long term stay. We are here for a swim meet at the IUPUI natatorium and it is only an easy 10 minute walk...

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1Thank victoriakaren
Management response:

Thank you so much for your four star review! We truly appreciate the time that you took to share your feedback. We are so happy that you enjoyed your stay, the staff, the room and the location. I am so excited that you enjoyed our location right by the canal, and that you enjoyed all the attractions in walking distance...

Reviewed 14 February 2017 via mobile

The hotel stay was great. Even though they were doing construction downstairs, I couldn't hear anything from my room. Nice service as well. Very caring staff. Comfy beds as well. The hot tub was a good temperature. The breakfast was good and so was the happy hour food and drink. We would definitely stay again.

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Helpful?
Thank Jhorselover2000
Emily M, Front Office Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for your honest feedback about our hotel! We highly value your feedback and comments. We hope to see you again when your travels bring you back to Indy! Thanks so much! Warm Regards, Sarah B.

Reviewed 11 February 2017 via mobile

We have come to Indy to watch watch our grand daughter swim in this meet. The hotel is close to the natatorium, so we chose it. The room we have is spacious and very clean. There are restaurants near by. The rooms have a fridge and microwave. Breakfast is included. A good place to stay near downtown Indianapolis.

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Helpful?
Thank Kenneth Z
Emily M, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for taking the time to give us a four star review! We are so happy and excited that you enjoyed our location, it is only a couple blocks away from the natatorium! And a couple blocks from downtown as well. We can't wait to see you again soon for the next swim meets! We enjoyed having...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 

Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: RM647 - RM1,391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Indianapolis Downtown on the Canal staff and other travellers.
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Questions? Get answers from Residence Inn Indianapolis Downtown on the Canal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a canal view.”
saphire812, 22 Apr 2017 | Read review
“ask for a room facing the canal, it's beautiful.”
victoriakaren, 18 Feb 2017 | Read review
“choose a canal view”
ynop, 29 Jan 2017 | Read review
“You won't hear other lodgers walking across the ceiling to the toilet at 2 a.m. if you get a room on the top floor.”
lawmom555, 5 Jan 2017 | Read review
“Ask to have a room facing the canal”
JGAWMR2014, 7 Dec 2016 | Read review
5 of 5