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BEST WESTERN PLUS West I-64

Booking.comUS$84*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$84*
US$84*
US$84*
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385 Reviews from our TripAdvisor Community

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Showing 384: English reviews
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Oshkosh
Reviewed 2 days ago NEW

Janitor went out of his way to accommodate our group of 20plus on weekday evening in meeting area. Brought out extra supplies, even though not expected. Housekeeping was way below average.....garbage not taken out, beds not made, towels not replenished. We had a five night stay and each day there was an issue--not pleasant when a guest is paying to...

Review collected in partnership with Best Western
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Helpful?
Thank 688paulaq
Indianapolis, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 13 September 2016

We checked into the Best Western after having had a reservation at the Hampton Inn across the street. Upon check in, we found stains all over the bed cover and smelly pillows in our room. We were then given keys to another room which didn't work. The straw that broke the camel's back was finding the pool was closed for...

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Helpful?
Thank meb_in_indy
About Hotel's Favourite Review
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you so much for your kind words! The staff works very hard and takes great pride in their work. I will be sharing your review with the staff!

Menasha, Wisconsin
Reviewed 2 days ago NEW

The front desk and breakfast staff were awesome and went out of their way to make our stay enjoyable. The pool was cloudy and while in that area I smelled something like swamp water, but the odor quickly dissipated. We encountered a few maintenance problems with the property like the handle in the stairway coming off and the mold growing...

Review collected in partnership with Best Western
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Helpful?
Thank U7418RLkarens
Newburgh, Indiana
Reviewed 3 days ago NEWvia mobile

Check in & out was fast and friendly. Room was clean and spacious. Could hear trucks on the interstate early in the morning. Entire first floor smells like Subway. Breakfast attendant was friendly and trying her best but on a day when the hotel is booked up they needed more help there; many items were running out, trash cans were...

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Helpful?
Thank Heather H
King, United States
Reviewed 1 week ago

All staff at the property have excellent customer service skills. They all made us feel very welcome. The room was clean and the beds were comfortable. The breakfast area offered a variety of options and it was clean and very well organized.

Review collected in partnership with Best Western
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Helpful?
Thank H4080OHelizabethh
Downers Grove, Illinois
Reviewed 1 week ago

Nice hotel, my room was clean, however the tub didn't drain. Checkin/checkout easy. Front desk employees were very nice, helpful and friendly. Great location right off the expressway. Plenty of restaurants nearby

Review collected in partnership with Best Western
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1Thank 776annettef
Harrisonburg, Virginia
Reviewed 1 week ago

Great, friendly staff with quick check-in and our. Subway attached to the hotel and great hot, breakfast in the morning. Rooms were clean and loved the hot water shower. A little noise at night due to being close to highway, but is easily drowned out by the room fan or AC.

Review collected in partnership with Best Western
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Helpful?
Thank margaretpW5799SD
Shorewood, Illinois
Reviewed 2 weeks ago

We travel a lot, but this was the smallest hotel room we'd ever been given. We had to decide who was going to move because we both couldn't get up at the same time and do anything in the room comfortably. Way over-priced. Lift up the bedskirts and there was all kinds of dirt. Front desk check-in help was very...

Review collected in partnership with Best Western
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Helpful?
Thank CrispyHouser
Shawna G, Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will personally get with my staff regarding the issues of cleanliness, and other issues you had during your stay. We are currently due to start new renovations in the next...

Naperville, Illinois
Reviewed 2 weeks ago

Stayed there because of pool- daughter was playing in a 3 day athletic tournament in Louisville. The pool was warm & very large for a hotel pool. The breakfast area was well stocked and even had an area facing TV for people dining alone. Bed was very comfortable, shower was great - high pressure and plenty of hot water. Only...

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Helpful?
Thank Chris9767
Shelbyville
Reviewed 3 weeks ago

My stuff was stolen and when I reported it to the hotel and corporate, neither did anything about it. I was told the hotel would contact me about the situation but here it is a week later and I haven't heard anything. Such a waste of time and horrible staff.

Review collected in partnership with Best Western
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Helpful?
Thank 90lbs

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 

Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Region: United States > Indiana > New Albany
Price Range: RM392 - RM1,439 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS West I-64 staff and other travellers.
4 questions
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Virginia
New Albany, Indiana, United States

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Questions? Get answers from BEST WESTERN PLUS West I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find a new motel,dont go here”
buddykittrell, 27 Feb 2017 | Read review
“there's an elevator on the end of the hallways, I'd recommend staying on an "end" room.”
ewok_girl3105, 20 Jan 2017 | Read review
“any room is great because of the cleanliness ans employies are friendlly so your happy anywheres in this hotel”
charlottewilburn, 11 Nov 2016 | Read review
“Don't want room 120”
dennisl533, 11 Jul 2016 | Read review
“You could ask to be on the non-freeway side. It might help.”
188tom, 28 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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