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24/12/2017 25/12/2017
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    Brook Pointe Inn

    4906 E 1200 N, Syracuse, IN 46567-8275
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    24/12/2017 25/12/2017
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    US$57
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    Traveller (25)
    Room & Suite (7)
    Dining (2)
    Overview
    • Excellent66%
    • Very good17%
    • Average11%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “rose petals” (14 reviews)
    “fire pit” (18 reviews)
    “romance package” (10 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    2.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (217)
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    1 - 5 of 216 reviews

    Reviewed 3 weeks ago

    Hotel staff were all super helpful and never ignored any requests. A employee named Kara stood out from the others by helping to get the pool ready early for us and answering questions that were helping us in our travels after we checked out.More

    Review collected in partnership with this hotel
    Thank 629johnarthur
    Response from Ben P, Owner at Brook Pointe InnResponded 3 weeks ago

    Thank you for the 5 star review. We are happy to hear that your stay with us was a delight to you! We will definetetly let Kara know that her help made your stay even better. We are glad you were able to enjoy the...More

    Reviewed 1 October 2017

    Our room was beautiful and very clean. My wife was very concerned about bed bugs etc. from a prior experience at a hotel. This is not a concern here. Everywhere we went inside and outside the management tried to think of everything to make our...More

    1  Thank William L
    Response from Ben P, Manager at Brook Pointe InnResponded 9 October 2017

    Thank you so much for the kind review! We are so happy to hear that you enjoyed your stay with us. It is always a pleasure to know that others are enjoying our property as well. We love the trail through the woods and have...More

    Reviewed 19 September 2017

    I had reserved to stay at Brook Pointe following the nighttime Notre Dame-Georgia football game and stipulated that we would likely arrive after midnight. In fact, after waiting 80 minutes to exit a parking area, getting alerted that a tire had gone down, and easing...More

    Review collected in partnership with this hotel
    2  Thank jw_guill
    Response from Ben P, Manager at Brook Pointe InnResponded 27 September 2017

    Thank you for your kind review. We are so very glad that we were able to accommodate your late night check-in. We do hope that you will be able to spend more time with us next time and enjoy some of the amenities that we...More

    Reviewed 15 September 2017

    We reserved the cabin on August 29th and stayed 3 nights. They only have one cabin. It is within 100 feet of the hotel. I checked in after 8. I was informed at check in, after I signed the CC receipt, that no refunds will...More

    1  Thank Tamara M
    Response from Ben P, Owner at Brook Pointe InnResponded 18 September 2017

    Thank you for your time in reviewing our hotel. I do apologize for the issues that you had during your stay. I will be using this review as a training tool with our housekeeping staff. There are procedures that should be followed each day. The...More

    Reviewed 13 September 2017

    There were issues w/ our reservations that could have been handled if anyone had any authority and then being essentially lied to about pricing (as well as other points about the hotel) started things off on the wrong foot. A mistake was admitted but done...More

    1  Thank tencatdaddy
    Response from Ben P, Manager at Brook Pointe InnResponded 14 September 2017

    I would personally like to thank you for your review. It seems that we failed in several areas to make your stay all that you had hoped. I do apologize for that. The issues you had with our hotel, will be addressed to our staff....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$66 - US$127 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 30
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Hotels.com, Expedia, Hotwire, Orbitz, getaroom.com and TripOnline SA so you can book your Brook Pointe Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Indiana >
    • Syracuse
    Add Photo Photos
    Traveller (25)
    Room & Suite (7)
    Dining (2)
    Pool & Beach (2)
    Hotel & Grounds (24)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Virgibelle
    1 April 2016|
    AnswerShow all 2 answers
    Response from Tammy840 | Reviewed this property |
    4am -12pm 11-12pm
    0
    Votes
    Fonthill
    10 March 2016|
    Answer
    Response from Tammy840 | Reviewed this property |
    They do not have an elevator. they do have stairs on each end and a big staircase in the middle of the hotel lobby.
    0
    Votes
    2217vicki
    21 November 2015|
    Answer
    Response from Tammy840 | Reviewed this property |
    no food is served
    0
    Votes
    Room Tips
    "Some rooms have Jacuzzis"
    Read review
    "Romantic getaway rooms are very nice."
    Read review
    "hair dryer, lotion, coffee maker"
    Read review
    "Ask for first floor if you can't do stairs, no elevator, but staff will gladly bring your luggage up and..."
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