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Courtyard Des Moines West/Clive

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#5 of 8 Hotels in Clive
Certificate of Excellence
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Courtyard Des Moines West\/Clive
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136 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Des Moines West/Clive
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Showing 135: English reviews
Brattleboro, Vermont
Reviewed 22 July 2016 via mobile

We arrived just after midnight after a 10 hour drive. The maids had sprayed so much disinfectant spray on the room that we were coughing. All we were told was "sorry, we'll let the maids know". Then promptly at 8am we heard a weird loud tapping sound. We had no idea what it was and after 2 minutes of this...

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Helpful?
Thank A2Dachshunds
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your experience with the Courtyard Des Moines West/Clive. You indicated in your comments the problem that you experienced with the late housekeeper service. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. I...

Reviewed 13 July 2016 via mobile

The only thing weird about the hotel was the parking lot. The pool wasn't squeaky clean, the grout was a bit dirty but in it's entirety the pool was clean. The location was easily accessible and I had no problem finding it. It was off the interstate, however it was far enough away that the noise was not a problem.

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Helpful?
Thank Justin S
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your comments about your stay. We are Happy that your stay with us was enjoyable. I will share your feedback with my staff. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so...

Smithton
Reviewed 1 July 2016 via mobile

The staff at the hotel was professional and friendly from check in to check out. Always polite and asked if I needed anything. The bistro crew was great in the mornings and evenings. Beds were very comfortable and I slept well. It's a typical courtyard set up with the space in the middle to relax outside which we did on...

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Helpful?
Thank Byron H
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for sharing your experience at the Courtyard Des Moines West/Clive. We are so please that you enjoyed your stay. As a Valued Guest, we appreciate your feedback. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will share your comments with my staff as well as the other members...

West Chicago, Illinois
Reviewed 23 June 2016 via mobile

Reservation easy, staff communication before reservation date was great. Told me of local things to do. They had their annual BBQ the night I was there and it was well attended. Unfortunately, at the last minute, I had a Team dinner downtown and was not able to attend BBQ. Room as advertised. Bed very comfortable. Bathroom clean and well appointed....

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Helpful?
Thank Jerry P
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time share your comments regarding your stay with us . We are delighted that your stay with us was enjoyable. I am sorry that you were unable to stay for the BBQ. I will share your feedback with my staff. Everything we do is aimed at providing you with an excellent hotel experience and your...

Denver, Colorado
Reviewed 30 May 2016 via mobile

Hotel was fine. The woman at the Bistro appeared to be hard woking and friendly. She was the only staff that was welcoming. The GM and another manager (identified by name tags) did the job but the welcoming and friendly customer service were nissing. They appeared to be inconvenienced when providing service This not what ine would expect from hospitality....

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Helpful?
Thank Paula C
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Paula, Thank you for taking the time to experience with your recent stay at the Courtyard Des Moines West/Clive. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the customer service that you experienced. This is definitely...

Lake Villa, Illinois
Reviewed 18 May 2016

Great location and clean rooms. Beds and pillows super comfy. Cafe serves Starbucks coffee in the lobby (extra fee of course). Just wish Courtyards would include breakfast, especially for Gold level members.

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Helpful?
Thank Tami W
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Tami, Thank you for sharing your experience at the Courtyard Des Moines West/Clive. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Gold Member your feedback will be shared with the team to continue to inspire and motivate...

Bel Air, Maryland
Reviewed 14 May 2016

Attending a conference for my company, so our system selected the Courtyard in Clive. This was a pretty good choice. While it was right off of I-35/I-80, the area around the motel was quiet. My room was a decent size, and included a small sofa, so I could sit comfortably to read or watch TV. The TV selection was a...

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Helpful?
Thank jerrys01
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Jerry, Thank you for taking the time to share your experience. We are delighted that your stay with us was enjoyable. I will share your suggestions with my staff as well as the other members of my leadership team. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We...

Sioux City
Reviewed 4 May 2016

The property is very nice and the rooms are well equipped as well. Mini fridge in each room, small coffee pot, blow dryer, microwave. No free breakfast but there is a small all-in-one = bar, breakfast and Starbucks. All these items are served in the same area. Free newspapers and parking. The courtyard is nice as well. Free Wi-Fi in...

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Helpful?
Thank TnLSiouxCity
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Thank you for taking the time to share your experience at the Courtyard West/Clive. We are pleased that your stay with us was enjoyable. I am sorry if you experienced a failure in service while staying with us. I will share your feedback with my staff. Everything we do is aimed at providing our guest with an excellent hotel experience...

Belle Chasse, Louisiana
Reviewed 18 March 2016 via mobile

Great place to have a conference and breakfast items are hot and made to order. Gym and pool are great as well and amazing patio to have any type of event. Close to multiple stores. The staff very helpful and fast check in and check out.I have a great stay.

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Helpful?
Thank Alexander P
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Alexander, Thank you for sharing your experience at the Courtyard Des Moines West/Clive. With a mission to provide superior customer service, we take great pride in serving your needs and are happy to hear that we have met your expectations. As a Valued Guest your feedback will be shared with the team to continue to inspire and motivate them...

Bowling Green, Ohio, United States
Reviewed 2 February 2016 via mobile

As far as the Courtyard goes this one was pretty standard. Nothing extraordinary, but clean, friendly staff. The front desk girl gave me some nice recommendations for dinner. I would definitely stay here and again and recommend it to others. There are a lot of shopping and dining options in the area and it's very close to I-80.

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Helpful?
Thank Deb B
Jeff V, General Manager at Courtyard Des Moines West/Clive, responded to this review

Dear Deb, Thank you for sharing your experience at the Courtyard Des Moines West/Clive. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Des Moines West/Clive

Address: 1520 Northwest 114th Street, Clive, IA 50325
Region: United States > Iowa > Clive
Price Range: RM438 - RM806 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Des Moines West/Clive 3*
Number of rooms: 108
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Also Known As:
Courtyard Des Moines West/Clive Hotel Clive
Courtyard Clive
Clive Courtyard
Clive Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Des Moines West/Clive staff and other travellers.
1 question
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Des Moines, Iowa, United States
over a year ago

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Questions? Get answers from Courtyard Des Moines West/Clive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check the toilet before you un pack”
 of 5 bubbles 628ronaldr, 22 Feb 2017 | Read review
“Ask for a room NOT on the ground floor”
 of 5 bubbles jerrys01, 14 May 2016 | Read review
“It's probably better to get a room that overlooks the courtyard.”
 of 5 bubbles CrystalH98, 22 Nov 2015 | Read review
“As far away from lobby as possible”
 of 5 bubbles GWhitney6, 11 Aug 2015 | Read review
“Ask for a room away from the stairwell or elevator.”
 of 5 bubbles Retired1939, 26 Jul 2015 | Read review
5 of 5