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Holiday Inn Express Hotel & Suites Council Bluffs

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Holiday Inn Express Hotel & Suites Council Bluffs
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194 Reviews from our TripAdvisor Community

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Showing 193: English reviews
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New Jersey
Reviewed 3 days ago NEW

I thought that this was a great place at a great price. Holiday Inn Express are always comfortable, clean and great. This one was very nice. It was convenient, near the Interstate and typically reliable.

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Helpful?
Thank travelingrm
Kansas City, Missouri
Reviewed 4 weeks ago

The staff at this hotel is exceptional. They truly do all they can to make your stay the very best it can be. The rooms are always clean. The maintenance crew does a great job keeping everything up to par. The front desk personnel are full of local knowledge. The are issues at times with the internet not working properly,...

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Helpful?
Thank Terry S
Sarah D, Front Office Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear Terry S, Thank you for taking time to share your experiences with our online family! I appreciate the loyalty and friendliness you and those who travel with you show to our staff here at the Holiday Inn Express and Suites Council Bluffs! I know our staff looks forward to seeing you each time. I do hope we will continue...

Green Bay, Wisconsin
Reviewed 22 March 2017

We were very disappointed to wake up from our hotel stay and find that our large cargo bag that was securely strapped to the back of the car was stolen. When we reported the incident to the front desk we were immediately informed there is nothing they can do and they don't have security cameras. There was no concern for...

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Helpful?
Thank WIBadgers2017
Sarah D, Front Office Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear WiBadgers2017, Thank you for taking your time to share your feedback with me. I am very sorry to hear about the trouble you experienced while you were with us. I appreciate all feedback good or negative and will use it to assure our guest are completely satisfied moving forward. I know customer service is very important to my staff...

Reviewed 14 February 2017 via mobile

As with all holiday in express hotels this one is as expected and why are typically pick Holiday Inn when traveling. It doesn't hurt that it's attached to the casino so after a few adult beverages you can walk back to your room.

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Helpful?
Thank Begneiss
Sarah D, Front Office Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear Begneiss, Thank you for taking the time to leave such a positive review of your recent stay! Im afraid however that you stayed at the Holiday Inn and Suites and not with us here at the Holiday Inn Express and Suites. I hope on your next visit you will come and stay with us so we may show you...

Chicago
Reviewed 13 February 2017 via mobile

This hotel doesn't disappoint but was I surprised when I checked in and the front desk person told me they had new mattresses in the rooms. When I got to my room, not only are those mattresses comfortable, there was a new desk chair.

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Helpful?
Thank Imelda74
Sarah D, Front Office Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear Imelda74, Thank you so much for sharing your experience with our online community! We make the comfort of our guests our #1 priority! It is so important that guest such as yourself take the time to share your comments, as this is how we know what we are doing right and some things that may need a little attention!...

Magnolia, Arkansas
Reviewed 18 November 2016 via mobile

We stayed here for a short overnight sleep. When we got there our room had been upgraded but we needed two queens and only had a king in the upgrade. The night manager immediately changed our room and was very helpful with a few extra requests. Thank you for a great quick stay!

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Thank Lfferg
Opelousas, Louisiana
Reviewed 9 November 2016

This property is a little out the way, as in, make a few turns to get there. The parking lot is in need of repair, and entering and exiting is a bit limited, but overall its well worth it Staff were all very professional, nice, and just all around fun. The property is located near Bass Pro, Horseshoe Cassino, Quaker...

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Helpful?
Thank Paul C
La Plata, Maryland
Reviewed 4 November 2016

My husband and I stopped at this Holiday Inn on 1 October 2016 on our way to Wyoming. We asked if we could park our truck and trailer out front, as we have done at several other Holiday Inns, but were told specifically by the desk clerk to park at the other end of the hotel which was on the...

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Helpful?
Thank tomanddonna1
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear tomanddonna1, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I...

Syracuse, Ne
Reviewed 24 October 2016

Bed was comfortable, room clean. I did love the huge shower, not a tub/shower combination. Breakfast was good and the staff kept it clean and well stocked during the morning rush. The only thing I didn't like is that you could hear everything happening in the hallway and when you were in the hall, you could hear in other rooms....

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Helpful?
Thank nebraskamamamouse
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear nebraskamamamouse, Thank you for your stay and for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are delighted to hear you liked the breakfast program and found the bed comfortable and the rooms clean....

Rock Island, Illinois
Reviewed 9 October 2016 via mobile

We decided to extend our trip by a day and use our rewards points but the Holiday Inn in downtown Omaha which we were staying at was full so we switched to this one. Wow what a dofference. With the platinum points we are supposed to get a free upgrade, but not here. The beds are tiny, the rooms are...

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Helpful?
Thank Emily B
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Council Bluffs, responded to this review

Dear Emily B, Thank you for staying with us and for being our IHG Rewards Platinum member. It is indeed regrettable that you did not enjoy your stay with us due to room layout and the condition of the hotel in general. Please accept our sincerest apologies for any inconvenience these may have caused you along with the level of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Council Bluffs

Address: 2211 S 32nd St, Council Bluffs, IA 51501-7076 (Formerly Sleep Inn & Suites Council Bluffs)
Region: United States > Iowa > Council Bluffs
Price Range: RM464 - RM853 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Council Bluffs 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Council Bluffs
Council Bluffs Sleep Inn
Sleep Inn Council Bluffs
Hotel Style:
#3 Family Hotel in Council Bluffs
#4 Business Hotel in Council Bluffs
#4 Romantic Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Council Bluffs staff and other travellers.
2 questions
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Lawrence, Kansas
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Council Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I ask nicely, if I want something. It usually works!”
travelingrm, 24 Apr 2017 | Read review
“The second and third floors seem to have better internet. The second floor seems to have the least amount of noise.”
L9151BHterrys, 28 Mar 2017 | Read review
“Second floor was good. Stay on the "back side" the hotel to avoid street noise.”
193PaulC, 8 Nov 2016 | Read review
“Odd number room looks across field. Avoid pool area on first floor.”
GaRN675, 6 Aug 2016 | Read review
“Get a room on the same side of river if you want a good view from window.”
947wohl, 30 Jul 2016 | Read review
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