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AmericInn Hotel & Suites Des Moines Airport

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AmericInn Hotel & Suites Des Moines Airport
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156 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Sauk Rapids
Reviewed 2 weeks ago

After my first nights stay I noticed the Yogurt in the breakfast area had expired dates. I brought up this fact to the staff on duty and they stated they had just put it out and were surprised. As I left they were discussing calling their supplier and removing the expired product. I ended up having to stay another night...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank X1254GIthomass
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and sharing your experience. I am sorry that you had the experience with the yogurt, we did actually remove the item from breakfast and replaced it with another shipment, only to realize again the new ones were expired as well. It was an issue with the supplier and I do apologize for the inconvenience....

Wayland, Iowa
Reviewed 4 weeks ago

Such a bittersweet review. The staff were beyond pleasant and helpful which was wonderful and really made our trip better however the conditions of the rooms far outweigh that. The first room we were taken to appeared clean, we unpacked and realized about 30 mins later that the tv did not work, also after turning on the vanity light above...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
1Thank nancyY5769QT
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

I am very sorry about your experience while staying at my hotel. I am glad that my front desk was at least pleasant and as helpful as they could be but you should not have had to deal with any of the issues you experienced with your rooms. I have taken immediate action with my maintenance and housekeeping to make...

Fort Dodge
Reviewed 12 December 2016

This place has a whole new look and the staff is wonderful. It had everything we needed to stay the night before an early flight out of DSM. The manager was wonderful, airport shuttle was prompt and courteous, everything worked out well. Will stay again.

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank JesseandMichelle
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and sharing your experience with our hotel. I am very happy that you enjoy the new look, staff and management, we have been trying very hard to make this a hotel people not only want to stay at but remember long after they leave. Thank you again and we look forward to your return.

Sioux Falls, South Dakota
Reviewed 28 November 2016

We have 2 criteria when booking a hotel when we go with the grand kids. One is a breakfast and the other is a pool. The breakfast was fine, the pool was closed. When we got there we were told the pool would probably open up the next morning or early afternoon. Then we were told probably that night. Then...

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Helpful?
Thank NANA150
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us. I am very sorry that our pool was closed during your stay, it was not something that was planned. I am glad that my staff was willing and able to assist in any way they could to make your stay more enjoyable. Thank you for your feedback and we do hope that we have...

Elberon, Iowa
Reviewed 18 October 2016

I stayed with my daughter for a weekend in September. When we checked in and entered our room, we noticed a very musty smell right away. We went to the front desk and the gentleman was very understanding and nice. He apologized and moved us to a new room. This room was better and had been recently updated. We had...

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Helpful?
Thank Sarah K
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and giving us your feedback. I am sorry that there was an issue with your first room, but I am very glad that my frond desk was able to take care of it for you right away. We will keep putting customer service first and we will make sure to work on the room...

Des Moines, Iowa
Reviewed 16 October 2016

Room was very nice and clean, could use some updating, walls need some repainting in the room. Breakfast was good. Wifi was slow for awhile but did it finally came up fine. Check in was slow, apparently have issues with the internet there as well. Pool was ok, noticed a patch where the paint had torn off and needs to...

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Helpful?
Thank doralb73
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and for your feedback. I am glad that overall you had a good stay. Thank you for letting me know some of the things you noticed, I will have maintenance look at them asap. We hope to have you stay with us again soon.

Johnston, Iowa
Reviewed 16 October 2016

Friendly, welcoming staff. Clean, comfortable room (Janet did a great job!). Very quiet property. We loved the raisin toast at breakfast. Great location - close to many attractions. Good value for the price.

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Helpful?
Thank Catherine H
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us. I am very glad that you had a good time while you were here with us. We hope to have you come stay again.

Reviewed 12 October 2016 via mobile

Janet did a great job cleaning the room. They have a helpful and friendly staff on hand with friendly smiles. Great tv with a good channel selection. I had a slight problem with wifi and later resolved.

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Helpful?
Thank John W
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us. I am very happy that my staff was able to assist in you having a great stay. Thank you for sharing your experience with us and we hope that you will come stay with us again really soon.

Coralville, Iowa, United States
Reviewed 10 October 2016

Lauren Allen, GM, Jessica and Janet in housekeeping and the front desk staff are all very nice and welcoming. The hotel is right across from the Des Moines, Iowa airport which makes it very convenient if you are flying out.

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Helpful?
Thank Rob K
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us. I am very happy that you found me and my staff nice and welcoming. Thank you for letting us know how we are doing and we hope that you will come see us again soon.

Reviewed 8 October 2016 via mobile

I hope this prevents someone from going through the same experience. Personal safety compromised. I travel across the country for business and usually look for AmericInn Hotels because of their service. I checked into this hotel on a Tuesday night and a nice gentlemen checked us in and gave us a room upgrade which was a pleasant surprise. After the...

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Helpful?
2Thank VtrainZ
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

I am very sorry that you had such a poor experience during your stay with us. I am sorry we had to move your belongings as you were due to check out that day and there was not contact information for us to get a hold of you. We were happy to have you stay again unfortunately we were already...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to the newly renovated AmericInn Hotel & Suites Des Moines Airport. Whether you are traveling for business or pleasure our hotel's vibrant modern decor and warm service oriented hospitality will suit all of your needs. Our 100% non-smoking hotel offers you a variety of room choices. Select one of our family or whirlpool suites for added perks. Start your mornings off right by enjoying our free, hot, home-style AmericInn Perk breakfast and enjoy our inviting, indoor pool.We are conveniently located directly across from Des Moines International airport and are just minutes from downtown. Our location allows for easy access to many area businesses and attractions, including Wells Fargo Arena and the Iowa Events Center. We offer a complimentary shuttle to the airport. Not matter where you come from or what brings you to Des Moines, we invite you come explore the fresh new look and feel throughout the hotel. ... more   less 

Additional Information about AmericInn Hotel & Suites Des Moines Airport

Address: 1920 Hackley Ave, I-35 (Exit 68) Highway 5, Des Moines, IA 50315-4478
Region: United States > Iowa > Des Moines
Price Range: RM429 - RM670 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Hotel & Suites Des Moines Airport 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Super 8 Des Moines
Super Eight Des Moines
Des Moines Super Eight
Des Moines Super 8
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Questions & Answers

Here's what travellers have asked, with answers from AmericInn Hotel & Suites Des Moines Airport staff and other travellers.
2 questions
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Questions? Get answers from AmericInn Hotel & Suites Des Moines Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back of the hotel is farthest from the street and parking lot, less noise.”
 of 5 bubbles jackies584, 23 Jul 2016 | Read review
“Request ground floor if you can't do stairs...no elevator.”
 of 5 bubbles mnrehead728, 13 Jun 2016 | Read review
“If you want quiet, ask for a room not facing the airport.”
 of 5 bubbles krauser848, 29 Mar 2016 | Read review
“Definitely not a good choice for park and fly. Use Airport Holiday Inn.”
 of 5 bubbles Mike19771980, 29 Feb 2016 | Read review
“Hotel has two floors, Kings Doubles, Singles, Whirlpool rooms as well.”
 of 5 bubbles 150travelinman, 3 Feb 2016 | Read review
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