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Holiday Inn Des Moines Downtown

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Holiday Inn Des Moines Downtown
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254 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Reviewed 4 days ago NEW

Our Team has been staying here for the past several for Dance Competition. This year we somehow did not get our reservations in. When I first called they were sold out, but they actually contacted me when rooms became available closer to the competition date. Other hotels we contacted would not do that. The rooms were clean, the staff was...

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Helpful?
Thank Denise S
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Denise S, I am so glad we were able to accommodate you again this year. I am also pleased to know that our staff, your guest room and the breakfast all met your expectations. We look forward to State Dance every year, it is always such a pleasure to get to know the groups and, in a small way,...

Reviewed 1 week ago NEWvia mobile

Simple Check in and out. Place was clean. Was asked if I wanted a room with a view of the city at no extra charge. Staff was friendly and very helpful. Plenty of parking. Also was very close to downtown and many restaurants.

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Helpful?
Thank Arturo A
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Arturo A, Thank you for taking the time to share your thoughts regarding your stay at the Holiday Inn Downtown Des Moines. I am so glad to hear that your stay was pleasant and met your expectations. We greatly appreciate your business and your review, and hope that you will visit us again in the future. Sincerely, GretchenT81

Fergus Falls, Minnesota
Reviewed 2 weeks ago via mobile

I had the opportunity to drive the Fargo Force and to stay at this property. Motor coach parking is somewhat awkward however the hotel did block off a section in the far kit for me to park. The hotel is very inviting and well located to Mercy Hospital and downtown. Staff was friendly and helpful. Room was clean and comfortable...

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Helpful?
Thank Lee G
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Lee G, Thank you for the complimentary review of your stay at our hotel in Des Moines. I am glad your experience with our staff was positive, that your guest room was comfortable, and that you enjoyed the breakfast buffet. I hope you will keep us in mind for future accommodation needs in the Des Moines area. Sincerely, GretchenT81

Chicago, Illinois
Reviewed 2 weeks ago

I stay at many hotels and this is at the bottom of the list. The customer service is non existent. I informed them of a couple simple problems, but were not fixed, not even an apology. I know things happen, that's why I don't get upset over the little things. But a simple apology goes a long way. Room cleanliness...

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Helpful?
Thank ontheroadagain247365
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear ontheroadagain247365, Thank you for your review. I am so sorry to hear about the issues you experienced during your stay, and what you described does not meet our expectations either. I assure you that we are addressing what went wrong in order to ensure similar issues do not happen again in the future. We greatly appreciate your business, and...

Washington, Iowa
Reviewed 30 October 2016

This was an older hotel, but was nicely refurbished. Nice lobby, a nice room, a great shower, comfortable bed and great room service-hot breakfast! Being an older hotel, there's not much insulation in the windows. We were on the side of the interstate and we heard semi's and buses all night long even with ear plugs. One gal said they've...

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Helpful?
Thank Julie2257
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Julie 2257, Thank you so much for taking the time out of your day to review your stay at our hotel. I am glad to hear that you liked the improvements we have made to our property, and that you were pleased with your room service breakfast. I want you to know that we are in the process of...

Iowa City, Iowa
Reviewed 18 October 2016

Front desk clerks were not able to answer any of our questions concerning the hotel shuttle stating that we would have to ask the shuttle driver who was not available at that time. The fire alarm went off every time we took a hot shower and when I called the front desk they said that happens sometimes just make sure...

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Helpful?
Thank Theresia H
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Theresia H, I am very sorry to hear about issues you experienced while staying at our hotel. What you have described does not meet our expectations. I greatly appreciate you bringing these issues to our attention as it allows us to improve for the future in order to ensure every guest has the best experience possible. I assure we...

Nashville, Tennessee
Reviewed 8 October 2016

You have to work pretty hard to be classified as the worst hotel of the year. I've stayed in close to 100 different hotels this year, and this was the worst, and it wasn't close. I don't need much to have a good hotel experience-good internet, a good gym, a reasonably comfy bed, a staff that communicates with each other...

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Helpful?
Thank sasheriff
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear sasheriff, Thank you for taking the time to review your stay at our hotel. We appreciate all reviews, good and bad, in order to identify what we're doing well and what needs improvement. I am glad to hear that the free laundry facility, fitness center and high definition televisions were positives for your experience. However, I am very sorry...

Longboat Key, Florida
Reviewed 4 October 2016

Stayed for three nights and had wonderful customer service. Family member was at the hospital for surgery and recovery. Shuttle is wonderful service for those not wanting to get in their cars or don't have cars. Hospital is definitely within walking distance for most unless health issues are an issue. Shuttle service for airport and local restaurants was appreciated. Shuttle...

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Helpful?
Thank Cyndi S
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Cyndi S, I am so happy to know that you were pleased with your experience at the Holiday Inn Downtown Mercy Campus in Des Moines. Thank you for taking the time to offer a thorough review of your stay. Our whole team truly loves being of service to our guests and strive to be the best around, so it...

Reviewed 2 October 2016

I drive musicians all over the country. I stay at a lot of hotels this one I found to be very nice the staff was very accommodating for both me and the artist I was driving. Everyone from the manager to the shuttle driver went out of their way to help make it a pleasant stay.

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Helpful?
Thank joseph n
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear joseph n, Thank you so much for your review of the Holiday Inn Downtown Mercy Campus. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again because we would love the opportunity to be of service. Wishing you continued safe...

Mantorville, Minnesota
Reviewed 24 September 2016

This is an older property, but has been updated to meet modern needs. We stayed for two nights, and found our room to be comfortable and well-equipped. The staff was extremely helpful and eager to please. Probably the strongest selling point for this hotel is its location. This hotel is located close to all downtown Des Moines destinations and events....

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Helpful?
Thank Bill K
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Bill K, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, especially in regards to the service provided, and that our location was convenient. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! ... more   less 

Additional Information about Holiday Inn Des Moines Downtown

Address: 1050 6th Ave, Des Moines, IA 50314-2606
Region: United States > Iowa > Des Moines
Price Range: RM502 - RM716 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Des Moines Downtown 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Holiday Inn Des Moines Downtown Hotel Des Moines
Des Moines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Des Moines Downtown staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Des Moines Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not on the interstate side.”
 of 5 bubbles Julie2257, 30 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles sasheriff, 7 Oct 2016 | Read review
“no tip all are nice”
 of 5 bubbles 404josephn, 2 Oct 2016 | Read review
“I would ask for a room on opposite side as hospital. (But not sure if side of interstate is way to go either)”
 of 5 bubbles LBJ2014, 14 Sep 2016 | Read review
“Do not get a room on the highway side”
 of 5 bubbles 106lynneb, 10 Jul 2016 | Read review
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