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Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel

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Traveller (63)
Room & Suite (14)
Pool & Beach (9)

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About

#26 of 50 hotels in Des Moines
Location
Cleanliness
Service
Value

CONVENIENT LOCATION TWO SHORT BLOCKS FROM IOWA EVENT CENTER

Located on I235 Downtown Des Moines Adjacent to Iowa Events Center and Wells Fargo Arena travelers benefit from the close proximity and easy access on I235. Featuring FREE on site covered parking. Close to Mercy Hospital, Iowa Events Center, Wells Fargo Arena, Principal Financial Group, Drake University, Grand View University, Downtown Des Moines, Iowa State Capitol, Des Moines Civic Center, Iowa State Fairgrounds, James Cownie Sports Complex, Iowa Cubs, All of Downtown Des Moines, and East Village, within walking distance to Lauridsen Skatepark, bike trails and many outdoor dining options in downtown Des Moines. Hotel often offers shuttle during concerts and special events. Contact hotel direct for shuttle information.

Our hotel features 6 flexible meeting rooms that can be arranged in variety of styles. "Top of the Tower" banquet room has the only panoramic view of the downtown skyline.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
335Reviews7Q+A73Room tips
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GatorBearBob wrote a review Feb 2024
Hollywood, Florida159 contributions129 helpful votes
Before arriving for a 5 night stay I read the reviews about this property being in need of a renovation. Yes…It does need a renovation. But the clean, large comfortable rooms and the super helpful staff make it fantastic place to stay! Special shout out to Shaun the maintenance engineer who helped us with a TV shoot in the ballroom. He was awesome!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nichole M wrote a review Jun 2023
Cedar Rapids, Iowa17 contributions2 helpful votes
Hotel's Favourite
Great walking distance to Wells fargo Arena. Friendly staff, clean rooms, great atmosphere and a bar and restaurant inside. Right off the interstate, which is very convenient. Bathrooms were clean and organized. Easy check in and check out.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Curious61674452768 wrote a review Jan 2024
1 contribution
Avoid this hotel. I’m here now and staying on the 6th floor and my room faces the freeway. Trust me, you WILL NOT SLEEP. I went to the front desk to see if they would accommodate me by moving me across the hall, or anywhere away from this side of the building and they couldn’t or wouldn’t. I’m considering moving to another hotel altogether but they won’t waive the cancellation fee. My room also smells like marijuana and I found a beer bottle cap under my bed. On the bright side, they have free underground parking.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Responded 26 Jan 2024
Hi Curious61674452768, Thank you for staying at the Holiday Inn Des Moines Downtown-Mercy area. We value your business with us. Our goal is to provide superior service and accommodations consistently. I am sorry for your experience during your stay. I have shared your comments with the hotel management. I am confident steps will be taken to improve our guest satisfaction. Many thanks for your feedback. We hope to see you again and make your stay better than your last. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon S wrote a review Aug 2023
1 contribution
Stayed here for RAGBRAI. Poor staffing and planning. Understaffed on arrival and departure days. Shuttle not available in early morning for airport departure for a number of riders. Asked for some packing tape. Staff didn’t even look, just said no. No customer service. Bartender was overwhelmed- she did a great job but with known bookings why didn’t management plan? Poor management at this property. Also, door locks are old… green lights on lock still would not open- happened to 4 of us… had to shake and bang door to get lock to disengage when lock like said open.
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Date of stay: July 2023Trip type: Travelled with friends
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KCGirl wrote a review Mar 2023
Kansas City, Kansas11 contributions
The location was good for our purposes in Des Moines - headed to events at the Iowa Events Center. However, we did experience an issue with the heating and cooling. Per Ken at the front desk, the hotel works on a "two pipe system". So in the winter, you can only run the heat and in the summer you can only run the A/C. So if you are there on a warmer winter day - like we were -- you can't have A/C on -- and your room gets up to 78 degrees and you have to call down for box fans -- which then makes your room sound like a jet engine. Our room did have a window that we could open - but we had kids with us and it was just too loud for that - being near the highway. Ken was responsive to our needs with the fans, but the overall heat made it very difficult to sleep the first night. Hotel is older and it shows but does have a good sized indoor pool -- with an 8 foot deep end - which the kids enjoyed. Also like the option for free covered parking.
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Date of stay: March 2023
Value
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Jill wrote a review Oct 2022
Mount Lebanon, Pennsylvania1 contribution
+1
I’m a little lost at the bad reviews here. My experience has been lovely. There were two friendly people at the front desk who got me checked in quickly. The room is large and clean. There’s nothing wrong with the size of the bathroom it’s perfectly adequate and has everything you need. There’s a microwave, a coffee pot, a desk, and a chair. there’s also a bench and a place to hang clothes. This room is larger and cleaner on average than others I have stayed at recently. I ate in the lounge for dinner and It was good and reasonably priced. Everything was quiet. I did hear the helicopter once for the hospital next-door but again there’s a hospital next-door that I don’t know how you would hide the helicopter sound. The bed was comfortable everything works and I slept like a rock. If I’m ever back through Des Moines again I will stay here.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Des Moines, Other at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Responded 12 Oct 2022
Good morning, Thank you for taking the time to provide your feedback and letting us know you enjoyed your stay. We very much appreciate your kind comments and hope to have the opportunity to serve you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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South Bound and Down wrote a review Aug 2022
18 contributions5 helpful votes
This hotel was once (probably) a nice hotel. It's time has come and gone. The rooms are very small, especially the bathroom and although they have updated somewhat, the bones are very tired. Obviously, either the room insulation is completely gone , or there was never any there to begin with because I could here I-235 all night long even though I was on the other side of the hotel from it. The door to the room did not shut properly. Although the bedding seemed fresh the bed was completely worn out. There was absolutely no counterspace in the bathroom. There are several other comparably priced hotels near this one so you have many other options to choose from so I would avoid this one.
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Date of stay: August 2022
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HonestlyHonestly wrote a review May 2022
Minneapolis, Minnesota44 contributions45 helpful votes
We walked in our room (highway side) and our 15 Yo son said, “The window must be open.” When a child notices the Highway noise that immediately, bad news. Checked window and it was closed. Hotel is located at highway interchange downtown. Six plus lanes of traffic sort of sun grade with concrete walls that just shoot the noise straight up to the hotel. It was May and maybe this is why there were so many motorcycles doing their best to make as much noise on the highway as possible. Also cars doing the same. Now add that there is a hospital nearby and sirens day and night. Top this off with railroad horns from tracks in downtown. It appeared there was zero effort to fit windows with noise reducing glass. The walls must have also been thin because you could hear neighbors from above and adjacent and also everything in the hall. If you need a good nights, rest this isn’t the spot! I will say hotel staff was amazing (especially Cody in restaurant) and rooms were very clean but a good nights rest is too important to offset poor sleep with courteous hotel staff.
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Definitely don’t accept a room highway side or on ends of floor not facing highway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Responded 27 May 2022
Hello HonestlyHonestly, Thank you for your stay and for taking the time to leave us feedback. While I am glad that the room cleanliness and level of service received from the staff went well, I am sorry to learn that the noise level fell below expectations. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I have also sent you a private message to follow-up. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leighann wrote a review Apr 2022
Great Bend, Kansas1 contribution
When checking in the front desk young lady was rude, did not give us any information about the hotel. Called the first evening to let them know that the A/C was not working. I was informed that the pipes are old and sometimes they have to turn off the a/c or heat. So I just needed to turn the unit off and open up a window. 😳 Then later on about 2 in the morning we were so hot and sweating so I sent my older son down to ask them if they had a fan. The gentleman that was there was very rude as well. Almost like we were putting him out but asking. Then when we went to get a cocktail at the bar area we were told it was closed. But ppl were still sitting there drinking. 🤦‍♀️ The positives were the shuttle guy was very nice and very informative. The two people working the breakfast were the sweetest and most helpful. They went above and beyond.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn Des Moines, Other at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Responded 28 Apr 2022
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Des Moines Downtown - Mercy Area. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lise S wrote a review Mar 2022
Minneapolis, Minnesota4 contributions
Seriously not worth what I paid. The room was ok, abet the fact that the window seal was missing so as to let all the cold and noise in. The next morning there was no coffee available at 10 am, The third strike was being told at the bar that I couldn't sit there because I was drinking a non-alcoholic beer that I bought from them! Excuse me?
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Date of stay: January 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Responded 10 Apr 2022
Hi 491lises, Thank you for leaving feedback on your hotel experience and for choosing the Holiday Inn Hotel brand as your travel partner. We do our best to provide good value and convenient hotel encounters. I am sorry we could not meet your expectations. We want to make sure you enjoy your lodging experience on your next stopover. Trust that I have shared your feedback with the hotel management as a tool for enhancing the amenities we provide. Thank you for doing business with IHG Hotels and Resorts. I hope you can allow us to make up for the shortfalls. Warm regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 618 - RM 854 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn des moines downtown hotel des moines, des moines holiday inn
LOCATION
United StatesIowaDes Moines
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN DES MOINES DTWN - MERCY AREA, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 98 Photos (IA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel
Which popular attractions are close to Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Nearby attractions include Downtown Farmers Market (1.1 km), Iowa State Fairgrounds (0.5 km), and Greater Des Moines Botanical Garden (1.0 km).
What are some of the property amenities at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Conveniently located restaurants include Buzzard Billy's, 801 Chophouse, and Splash.
Are there opportunities to exercise at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel have airport transportation?
Yes, Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.