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We visited Des Moines from Cedar Rapids for a friends wedding. We had a place to stay for free but instead decided to splurge on a hotel room for the night. We used Hotwire like usual for a nicer hotel. We were SO disappointed. The...More
Thank Jill M
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 2 November 2015
Dear Jill M,
Thank you for your review. I am very sorry to hear that you were dissatisfied with your stay. The experience you described is not the type of experience that meets our expectations either. I do hope you will reconsider staying with us...More
First, as a place to sleep away from home, it was fine. Bed was comfy, TV worked, shower worked, air worked, it was good in that regard.
Positives: the USB adaptor plug ins were a life saver because I forgot my charger at home. The...More
Thank Alex S
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 28 October 2015
Dear Alex S,
Thank you so much for your review. We rely on input from our guests to know what we are doing well and to know what areas need improvement. I appreciate the high marks you gave us in regards to your guest room...More
Very old hotel that is starting to get a facelift. Location is pretty good, close to the events center (walkable), but also right next to the interstate and there were a LOT of sirens all night. The area to the north is sketchy and the...More
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 22 October 2015
Thank you for your review. I am glad you enjoyed the convenience that our location close to the Iowa Events Center provided you. I am also pleased that you enjoyed our renovated lobby, restaurant, and bar. In regards to our guest rooms, you...More
This is the poorest Holiday Inn I have stayed in in a long time. I predict in a few years the franchise will change to Best Western or some off-name hotel, or perhaps be leveled. They are currently trying to renovate the hotel. The lobby...More
1 Thank SmileyFace2014
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 20 October 2015
I am sorry to hear you were less than satisfied with your recent stay at our hotel. Your input is important to us and we value you as our guest. I am surprised to hear how you felt about our customer service as...More
I was horrified to find a BED BUG in my bed. I looked up bed bug photos to be sure and I am positive it was an adult bed bug! Perhaps even worse, when I requested a room change the staff were not the slightest...More
Thank Alaina S
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 6 October 2015
Dear Alaina S,
I assure you that we take allegations of bed bugs very seriously. Immediately following your report, we contacted Ecolab, our pest control company, to come and thoroughly inspect the room. Ecolab’s licensed technician declared that there was NO indication of bed bugs...More
US$121 - US$246 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Des Moines Downtown Hotel Des Moines ,