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Holiday Inn Des Moines Downtown

290 reviews
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Traveller (52)
Room & Suite (50)
Dining (21)
Overview
  • Excellent20%
  • Very good26%
  • Average29%
  • Poor17%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (290)Write a Review
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48
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Show reviews that mention
All reviewsmercy hospitalstay at holiday innsthe shuttle driverwedding receptionconvention centerwells fargo arenaonsite restaurantfree shuttlepleasant staylobby areaan older propertynice lobbydown townroom was clean and comfortableroom was largestaff was friendlydowntown
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71 - 75 of 284 reviews
Reviewed 11 April 2016 via mobile

The rooms were fine; the restaurant was very good; service was fine (JJ & Karla); stayed 5 days. Special room rates for those with family at Mercy Hospital were appreciated. Shuttle service from hotel to hospital and back was courteous, efficient, and reduced the strain...More

Thank Steve6481
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 11 April 2016

Dear Steve6481, Thank you for taking the time to offer a kind and thorough review of your stay. It is good to know that your time at our hotel did not add stress to a sensitive time for you. All of us here at the...More

Reviewed 7 March 2016

My husband and I were very pleased with the hotel room and overall appearance. However, the young women Patty who worked in the restaurant evening shift was very rude and unprofessional. There was 4 people in our group and we walked up looking to be...More

Thank Anna P
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 23 March 2016

Dear Anna P, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like...More

Reviewed 1 March 2016

We were in Des Moines attending a conference at the Convention Center. The hotel was so close to the Center that we walked to the venue, thereby avoiding the parking fees there. The staff was friendly and the room was fairly clean although we did...More

Thank Peggy V
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 22 March 2016

Dear Peggy V, Thank you for choosing to stay with us while you were in Des Moines. I am glad you found the location to be convenient and our staff to be welcoming. I appreciate you bringing the issues you experienced to our attention as...More

Reviewed 14 February 2016

I have stayed at this hotel several times for work. Erica E at the front desk always makes sure that I have everything that I need. Especially when they have yet to turn the boiler on and the room was cold! 3 weeks in a...More

Thank Rebecca M
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 22 February 2016

Dear Rebecca M, Thank you for the wonderful review. I want you to know that I have shared your comments with the Front Desk Manager so we can be sure to recognize a job well done. Your business and your review are very much appreciated....More

Reviewed 10 January 2016

This hotel was generally clean with comfy bed and bedding. Staff at the desk is very friendly. Hotel offers shuttle service, which is a very nice perk. Whoever cleaned my room must have been in a hurry because they didn't really tidy up as in...More

Thank MartineLamarck
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 19 January 2016

Dear Pat H, Thank you so much for taking the time to review your stay at our hotel. I am so glad to know you were pleased with our staff and your guest room. However, in regards to the housekeeping issues you mentioned, I thank...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Indoor pool
Heated pool
Details
Price range
US$116 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$116 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (52)
Room & Suite (50)
Dining (21)
Pool & Beach (7)
Business Centre & Event Rooms (22)
Questions & Answers
Ask a question
ronsus
26 June 2017|
AnswerShow all 2 answers
Response from Bonnie B | Reviewed this property |
Parking is free if you are a hotel guest. There is a LARGE lot. I don't know where the arena is.
1
Vote
Eridy J
9 December 2016|
AnswerShow all 3 answers
Response from Denise S | Reviewed this property |
There is no hot tub. The pool is a decent sized standard hotel pool. I would guess that it was originally outdoors, but was enclosed several years ago.
0
Votes
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12
Room Tips
"Request room without the city view for a quieter room"
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"I was in room 317 facing the parking lot, so if a view is important ask for something different."
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"Avoid the freeway side on the south"
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"Ask for the parking lot rooms"
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