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Lakeside Hotel Casino

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404 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Des Moines
Reviewed 5 days ago NEW

All workers expect for one night shift worker are very rude and hurtful. They spoke to me like I was some poor child that shouldn't be there. Very disappointed in the employees behaviors and it really makes me not want to continue giving this hotel my business.

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Helpful?
Thank joestate1212
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Thank you for taking the time to leave us a review and let us know about this. We are sorry that you left our facility feeling this way. I passed this on to our Hotel Manager and we will be in contact with you.

Altoona, Iowa
Reviewed 1 week ago

We found the Lakeside Hotel to be a very nice hotel on our trip to Osceola to pick up some Amtrak guests. The staff were very gracious and provided for all of our needs. It was nice to have a restaurant in the facility and the meals were wonderful. Our room was very clean and nice. We would recommend this...

Review collected in partnership with this hotel
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Helpful?
Thank B5492QIdavidw
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello there! Thank you so much for taking the time to leave us such a wonderful review! We are so glad that you enjoyed your stay with us and that the rooms and restaurant were up to your liking! We can't wait to see you again soon!

McPherson, Kansas
Reviewed 1 week ago

I was very disappointed in our stay there. Reason being, I had to call at 2 o'clock for a barking dog. The room next to us had a dog where they had turn the TV up as loud as could be in an attempt to entertain the dog or to cover up it's barking. At 2 AM when I called...

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Helpful?
Thank Debbie M
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Debbie, we are sorry that you didn't enjoy your stay with us but we do have pet friendly rooms and a barking dog is a little out of our control. It sounds that our front desk clerk did try to get the situation under control. Next time you stay with us you can request to be placed in a...

Mount Prospect, Illinois
Reviewed 2 weeks ago

Moderate hotel that unfortunately allows smoking in their rooms which filters throughout regardless of where your room is located. Most of the fixtures and furniture are showing wear and tear. Mattresses sag and requires a serious make over.

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Helpful?
Thank Daryl B
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Daryl, thank you for taking the time to give us a review. I will pass your comments on to our Hotel and Maintenance teams.

Dallas, Texas
Reviewed 2 weeks ago

No fridges in rooms, no safes. One bad restaurant to choose from with no menu service, buffet only- overpriced and poor quality. Security is a joke- tagged like cattle upon entering- NO RETURN VISIT FROM ME EVER. Too many problems to list- rooms overpriced and not clean. Players benefits arbitrarily taken away.

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Helpful?
Thank aaronbG3709PH
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Aaron, you must have booked one of our Deluxe rooms they do not have a refrigerator or microwave but our Executive rooms do have these in them also, the Front desk have these available to you if you need them. I will pass on your comments about the buffet to our Food & Beverage team so they will be...

eau claire wi usa
Reviewed 2 weeks ago via mobile

Pulled into the hotel/casino and the lot was empty. Why? Because the buffet was the saddest display of food I've seen since high school hot lunch. A local explained that the food and casino had once been great...but not any more. He proceeded to pull out a picture he had taken of oranges that were rotten but set out for...

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Helpful?
Thank vpeteran
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

We are glad that you enjoyed the hotel, not so much for the buffet. I am going to pass on your review to our Food & Beverage staff so they are made aware and we can improve on it. Our payback percentage is 89.2% so a little better than 50% like you thought, sorry you didn't have any luck on...

Swanville, Minnesota
Reviewed 7 December 2016

Excellent-Excellent Friendly, Go out of their way to welcome you, Rooms are always clean, refrigerator in room, my husband is a diabetic so need frig for insulin plenty of room to spread out so one don't feel enclosed after a long car ride

Review collected in partnership with this hotel
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Helpful?
Thank ELDA MAE BUNNY J
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Thank you so much for taking the time to leave us a review! We are so glad that you enjoyed your stay in the hotel with us! We hope to see you again soon!

Burlington, Iowa
Reviewed 6 December 2016

We have stayed both in the hotel and at the campsite. You can't beat it for $20 a night. We enjoy the smaller size of this casino...I hate the fact that people can smoke but for some reason law makers in Iowa have made this so...

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Helpful?
Thank Terry W
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Terry, thank you so much for taking your time to leave us a kind review. We are so happy that you enjoyed your stays with us. We hope to see you again soon!

Ankeny, Iowa
Reviewed 26 November 2016 via mobile

My family and I stayed Thanksgiving night. The check in is quick and the desk clerk was friendly and very informative. The room was clean and very comfortable. The sheets were soft and the beds outstanding. I slept the whole night thru which is a rarity. The next morning is where my only complaint is. The bathroom is very nice...

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Helpful?
Thank Patrick T
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Patrick, thank you so much for taking the time to give us a review we do appreciate the feedback. I will get in touch with the hotel manager about your concerns with the shower spray.

Reviewed 24 November 2016 via mobile

So we are locals to the area and needed a hotel as an emergency during some remodeling at midnight. We show up and ask for a non smoking room. We get to the room and everything seems fine until someone either below or above us starts smoking. The whole room smells like an ashtray for the entire night. My four...

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Helpful?
Thank Donny W
Hotel Manager A, Public Relations Manager at Lakeside Hotel Casino, responded to this review

Hello Donny, thank you again for leaving another review for us, I am trying to get this situation solved. We appreciate your feedback!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service

Additional Information about Lakeside Hotel Casino

Address: 777 Casino Dr, Osceola, IA 50213-8298 (Formerly Terrible's Lakeside Casino)
Region: United States > Iowa > Osceola
Price Range: RM437 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lakeside Hotel Casino 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Terrible`s Lakeside Hotel Osceola
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Questions & Answers

Here's what travellers have asked, with answers from Lakeside Hotel Casino staff and other travellers.
5 questions
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Polo, Missouri

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Questions? Get answers from Lakeside Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the lower level if you don't smoke”
 of 5 bubbles darylb24, 5 Jan 2017 | Read review
“Too many problems to list. Let's start with- Don't tag your customers with wristbands like cattle just to get in your craphole. That crosses the line, I will not return.”
 of 5 bubbles aaronbG3709PH, 4 Jan 2017 | Read review
“Would like to find an extra blanket in room though, sometime I just like to have the extra cover.”
 of 5 bubbles eldamaebunnyj, 7 Dec 2016 | Read review
“Make sure you have the phone number to the valet service handy.”
 of 5 bubbles Roadreadynow, 20 Nov 2016 | Read review
“Make sure your room has been thoroughly cleaned and swept. Don't expect any "fine dining" option. The buffet was very disappointing. But; hey, it was Iowa. :-)”
 of 5 bubbles cjbliley, 16 Nov 2016 | Read review
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