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Holiday Inn Express & Suites Urbandale

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Holiday Inn Express & Suites Urbandale
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161 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Sioux Falls, South Dakota
Reviewed 2 days ago NEWvia mobile

Have stayed here many times for business but this stay was for a soccer tournament we were in town for. Hotel is clean and our room was spotless. Rooms are large and has lots of room for our family of four. Hotel workout room had lots of options and the pool area was nice. Hotel breakfast area is large and...

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Helpful?
Thank sccrnelson
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your visit. We look forward to your return and the opportunity to serve you again.

New Ulm, Minnesota
Reviewed 1 week ago NEW

Nice clean hotel located in a quiet neighborhood. Great breakfast included in the stay, including a pancake machine. Enjoyed relaxing in the hot-tub and swimming pool. Restaurants near-by. Room was nice.

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Helpful?
Thank Doreen S
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for providing us with your feedback. We are glad you enjoyed our breakfast as well as our super fun pancake machine. We hope to see you again soon for a relaxing dip in the pool and hot tub.

Cresco, Iowa
Reviewed 4 weeks ago via mobile

We have family that lives in the Des Moines area, when things start to get crowded we check in here. Nice hotel, very clean and restaurants are close to grab a quick bit to eat. Just an over all nice/ not fancy but very comfortable.

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Helpful?
Thank jphtrh
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We are alwys happy to see you guys! We hope to see you again soon.

Bonita Springs, Florida
Reviewed 4 weeks ago

We stayed there for 4 days. This hotel is new, and you can tell. First day, we had to call down to the desk to come up and settle some noisy people. Really, people? You are not in your house! You have other guests trying to sleep at midnight! Anyway, the staff took care of the problem very promptly. Good...

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Helpful?
Thank YM C
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are so glad you enjoyed your time with us and that our team took great care of you. We hope to see you again on your next visit to Urbandale.

Spring Arbor
Reviewed 15 March 2017

Wonderful employees, clean hotel, great upgrade, good nights sleep, who could ask for more? After having some tire troubles this was a refreshing change. You can always count on a sufficient breakfast at Holiday Inn Express!

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Helpful?
Thank sjfort
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your stay. We are thrilled to have provided you with the stay you have come to expect from Holiday Inn Express. It is our goal to have our guests happy with their decision to stay with us and look forward to your next visit!

Lincoln, Nebraska
Reviewed 14 February 2017

Stayed one night The check-in went well, nice staff and very professional. the room was clean and other than the usual Big Foot in the room above it was quiet. The breakfast was the standard HIX, well stocked and a clean space. Close to I-80 easy access. Lots of parking We were overcharged, which we figured out when we got...

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Helpful?
Thank jantraveler9
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your wonderful review. We are thrilled we met your expectations during your stay and hope that our team was bale to sort out any billing issues you had, we do apologize for the error.

Reviewed 27 January 2017 via mobile

The rooms are usually great and the customer service is wonderful. We take our kids there every time we travel to Iowa because the breakfast is great and it's kid friendly!! This trip was tough because the thermostat in the room didn't work. It felt like it was in the 80's all night. I even tried the air conditioner. I...

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Helpful?
Thank 94Hawkeye
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback about your stay. We apologize for the issues you faced during your stay with us. We are thrilled to hear that you will be back with us and will as always do everything we can to make your stay an amazing one.

Bentonville, Arkansas
Reviewed 30 December 2016

This is a typical Holiday Inn Express. This seems like a new hotel but not decorated like some of the other more modern ones. Check in was very fast and quick. We were on the 3rd floor and the hallways had an odor which might have been stale air or something else. But, the room itself was fine and was...

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Helpful?
Thank Andrew T
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We appreciate you taking the time to let us know about your stay. As with all of our reviews we will use your comments to make sure that we can continue to grow and provide the excellent service you have come to expect.

Minneapolis,Mn
Reviewed 30 December 2016

Stop here just before Christmas, The hotel is off of a service road that parallels Plum Drive, the entrance to the service road is at the hotel before you get to the Holiday Inn Express, or you have to drive pass and come back at the next entrance to the service road. The room was quiet, but found the bed...

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Helpful?
Thank business-traveler-Mn
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for choosing us for your Christmas stay. We are thrilled you enjoyed your time with us and apologize for the difficulties finding our entrance. We are in a growing area and some changes are being made to Plum Drive in the upcoming years.

Kansas City
Reviewed 21 November 2016

Stayed for four nights in November for business. It's your typical HIE hotel. So, if you've stayed in one before it's no different. In the morning, I never did see anyone at the front desk. They always had a sign up to call an extension. Not the best of customer service. As a Spire member, I'm still waiting for my...

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Helpful?
Thank kkitelin
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback bout your most recent stay with us. We apologize for the issues you mentioned in your post and will work to get these items rectified with our team. We hope to see you again and thank you for your loyalty as a Spire Elite member.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Dr, Urbandale, IA 50322-6245
Region: United States > Iowa > Urbandale
Price Range: RM555 - RM797 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Urbandale staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Urbandale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure things work before settling in”
PatW622, 16 Aug 2016 | Read review
“Check to see if there is a major event in the area with younger individuals”
998RICHARDS, 8 Jul 2016 | Read review
“Go to the IHG website”
suzannelt, 4 May 2016 | Read review
“Stay on south side if you want to be the furthest from interstate I-80”
tonyandk, 22 Dec 2015 | Read review
“The interstate is north of the property. The farther south you are, the quieter it will be.”
78MatthewH, 12 Aug 2015 | Read review
5 of 5