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Holiday Inn Express & Suites Urbandale

173 reviews
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Traveller (6)
Room & Suite (12)
Dining (4)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“des moines”(17 reviews)
“pancake machine”(3 reviews)
“standard hix”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express & Suites Urbandale
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (173)Write a Review
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79
58
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LanguageEnglish
79
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22
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6
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All reviewsdes moinespancake machinestandard hixcinnamon rollsbaseball playerstired musclestypical hiecheck in was easythe breakfast arearoom was cleandecent sizecold itemsoff the highwaydouble queenthe main reasonyogurtfront desk staff
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1 - 5 of 172 reviews
Reviewed 30 October 2017 via mobile

We got to listen to our neighbor snore during the night and fart in the morning. Not real appealing. The bed was comfortable and they had several options for breakfast. The room was clean. We would maybe stay here again.

Thank lcrib
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 1 November 2017

Thank you for your feedback. We are very sorry that not all aspects of your stay were at the high standards in which we hold ourselves. We take all comments to heart and will look within for a solution the issue listed in your review.

Hotel's Favourite
Reviewed 12 October 2017

We always stay at this location when in the Des Moines area and are never disappointed. The rooms are roomy, clean and comfortable and the staff is terrific. On our most recent stay we walked in exhausted from an all day drive and were told...More

Thank janrA2759SE
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 13 October 2017

Thank you for your feedback and your continued loyalty! We love our repeat guests and really love it when we are able to wow them! We look forward to your future visits!

Reviewed 13 July 2017

Turned up without a booking and got a room at a good rate - just remember in the US that the price quoted rarely includes taxes so you think you are going to pay one price and the bill will be for different - very...More

Thank Annette T
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 14 July 2017

Thank you for paying us a visit on your trip to the US. We are thrilled you had a great stay with us. We do hope your future travels bring you our way again!

Reviewed 12 July 2017

I recently stayed at the HIE Urbandale. Want to give a HUGE shout out to Nick and Jordon who work the front desk!! I used to stay at this hotel for weeks at a time, and these two guys were the main reason I kept...More

Thank Ryan_D_Peterson1010
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 14 July 2017

Thank You Ryan! We were so glad to see you again! We do our best to always make sure our guests feel welcome and appreciated. We look forward to seeing you again on your next visit!

Reviewed 11 July 2017

We stayed here for one night. Location was very convenient--right off the interstate. Service was great; room was clean and beds were comfortable. Typical complimentary breakfast. Would definitely stay here again if in the area.

Thank KathyH685
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$116 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (12)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (14)
Bathroom (1)
Questions & Answers
Ask a question
cdsMI
26 July 2017|
AnswerShow all 4 answers
Response from Nick C | Property representative |
Yes. All of our guest rooms do have mini refrigerators included with the room.
0
Votes
Ryan M
15 July 2015|
Answer
Response from Nick C | Property representative |
We do have rooms that have 2 queen beds and a sleeper couch. These rooms are our 2 queen suites. Not all rooms have this option. Only the 2 queen suites.
0
Votes
Lisa A
18 November 2014|
AnswerShow all 2 answers
Response from ssabolovich | Reviewed this property |
There are two queen beds and a sleeper couch. No enclosed bedroom.
0
Votes
Room Tips
"Very quiet area but not much of a view."
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"Make sure things work before settling in"
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"Check to see if there is a major event in the area with younger individuals"
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"Go to the IHG website"
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