We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Holiday Inn Express & Suites Urbandale

HIExpress.comUS$125*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Holiday Inn Express & Suites Urbandale
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

163 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 163: English reviews
Start your review of Holiday Inn Express & Suites Urbandale
 Click to rate
Emporia, Kansas
Reviewed 4 days ago NEW

The HI Express is one of several hotel chains that do a good job of providing a comfortable room and a decent breakfast. This one is right off the beltway surrounding Des Moines, north of city center, near Urbandale. We were just passing through and needed an overnight stop. This worked well for us. There are several restaurants within a...

 Report
Helpful?
Thank Robert D
Bonita Springs, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 23 March 2017

We stayed there for 4 days. This hotel is new, and you can tell. First day, we had to call down to the desk to come up and settle some noisy people. Really, people? You are not in your house! You have other guests trying to sleep at midnight! Anyway, the staff took care of the problem very promptly. Good...

 Report
Helpful?
Thank YM C
About Hotel's Favourite Review
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your review. We are so glad you enjoyed your time with us and that our team took great care of you. We hope to see you again on your next visit to Urbandale.

Bettendorf, Iowa
Reviewed 4 weeks ago via mobile

I can not give this hotel any stars. I wish I could rate my stay, but I can not since the softball tournament we were scheduled to play in was cancelled due to weather. They have a horrible cancellation policy. We gave them at least a 12 hour notice and their policy is to charge 1 night if cancelled in...

 Report
Helpful?
Thank btdiiulio
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

btdiiulio, Thank you for your feedback. We wish your team would have been able to come see us too! While different locations have varying cancellation policies, we were glad we were able to accommodate the cancellation of your teams plans with the waiver of the cancellation penalty. We do hope you have the opportunity to visit us on your next...

Sioux Falls, South Dakota
Reviewed 4 weeks ago via mobile

Have stayed here many times for business but this stay was for a soccer tournament we were in town for. Hotel is clean and our room was spotless. Rooms are large and has lots of room for our family of four. Hotel workout room had lots of options and the pool area was nice. Hotel breakfast area is large and...

 Report
Helpful?
Thank sccrnelson
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your visit. We look forward to your return and the opportunity to serve you again.

New Ulm, Minnesota
Reviewed 19 April 2017

Nice clean hotel located in a quiet neighborhood. Great breakfast included in the stay, including a pancake machine. Enjoyed relaxing in the hot-tub and swimming pool. Restaurants near-by. Room was nice.

 Report
Helpful?
Thank Doreen S
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for providing us with your feedback. We are glad you enjoyed our breakfast as well as our super fun pancake machine. We hope to see you again soon for a relaxing dip in the pool and hot tub.

Cresco, Iowa
Reviewed 29 March 2017 via mobile

We have family that lives in the Des Moines area, when things start to get crowded we check in here. Nice hotel, very clean and restaurants are close to grab a quick bit to eat. Just an over all nice/ not fancy but very comfortable.

 Report
Helpful?
Thank jphtrh
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We are alwys happy to see you guys! We hope to see you again soon.

Spring Arbor
Reviewed 15 March 2017

Wonderful employees, clean hotel, great upgrade, good nights sleep, who could ask for more? After having some tire troubles this was a refreshing change. You can always count on a sufficient breakfast at Holiday Inn Express!

 Report
Helpful?
Thank sjfort
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your stay. We are thrilled to have provided you with the stay you have come to expect from Holiday Inn Express. It is our goal to have our guests happy with their decision to stay with us and look forward to your next visit!

Lincoln, Nebraska
Reviewed 14 February 2017

Stayed one night The check-in went well, nice staff and very professional. the room was clean and other than the usual Big Foot in the room above it was quiet. The breakfast was the standard HIX, well stocked and a clean space. Close to I-80 easy access. Lots of parking We were overcharged, which we figured out when we got...

 Report
Helpful?
Thank jantraveler9
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your wonderful review. We are thrilled we met your expectations during your stay and hope that our team was bale to sort out any billing issues you had, we do apologize for the error.

Reviewed 27 January 2017 via mobile

The rooms are usually great and the customer service is wonderful. We take our kids there every time we travel to Iowa because the breakfast is great and it's kid friendly!! This trip was tough because the thermostat in the room didn't work. It felt like it was in the 80's all night. I even tried the air conditioner. I...

 Report
Helpful?
Thank 94Hawkeye
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback about your stay. We apologize for the issues you faced during your stay with us. We are thrilled to hear that you will be back with us and will as always do everything we can to make your stay an amazing one.

Bentonville, Arkansas
Reviewed 30 December 2016

This is a typical Holiday Inn Express. This seems like a new hotel but not decorated like some of the other more modern ones. Check in was very fast and quick. We were on the 3rd floor and the hallways had an odor which might have been stale air or something else. But, the room itself was fine and was...

 Report
Helpful?
Thank Andrew T
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We appreciate you taking the time to let us know about your stay. As with all of our reviews we will use your comments to make sure that we can continue to grow and provide the excellent service you have come to expect.

31 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6)
Viewed
Room/Suite (2)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (1)
Viewed
Dining (2)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (25)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (2)
Viewed
Dining (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Bathroom (1)
Viewed
Other (10)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Urbandale
0.5 km away
Hilton Garden Inn Des Moines/Urbandale
0.1 km away
Microtel Inn & Suites by Wyndham Urbandale/Des Moines
0.1 km away
Fairfield Inn & Suites by Marriott Des Moines Urbandale
Show Prices
Show Prices
Show Prices
4.7 km away
Hotel Renovo
Hotel Renovo
#2 of 11 in Urbandale
134 reviews
0.5 km away
TownePlace Suites Des Moines Urbandale
1.0 km away
Stoney Creek Hotel and Conference Center - Des Moines
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Dr, Urbandale, IA 50322-6245
Region: United States > Iowa > Urbandale
Price Range: RM546 - RM1,147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline, Hotwire, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and Hotel.de so you can book your Holiday Inn Express & Suites Urbandale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Urbandale staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Holiday Inn Express & Suites Urbandale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very quiet area but not much of a view.”
RobertD330, 22 May 2017 | Read review
“Make sure things work before settling in”
PatW622, 16 Aug 2016 | Read review
“Check to see if there is a major event in the area with younger individuals”
998RICHARDS, 8 Jul 2016 | Read review
“Go to the IHG website”
suzannelt, 4 May 2016 | Read review
“Stay on south side if you want to be the furthest from interstate I-80”
tonyandk, 22 Dec 2015 | Read review
5 of 5
HIExpress.com
US$125* /night
View Deal
Hotels.comUS$125
PricelineUS$125
Hotwire.comUS$125
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates