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Sheraton West Des Moines Hotel

356 reviews
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Traveller (53)
Room & Suite (33)
Dining (5)
Overview
  • Excellent23%
  • Very good36%
  • Average25%
  • Poor8%
  • Terrible8%
Travellers talk about
“des moines”(49 reviews)
“spg member”(4 reviews)
“atrium area”(4 reviews)
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (356)Write a Review
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All reviewsdes moinesspg memberatrium areafront desk staffstarbucks coffeebreakfast buffetnice hotelan updatelobby barcomfortable bedfree weightsfitness centerbusiness centerwould stay againwater pressurenice staygreat room
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131 - 135 of 351 reviews
Reviewed 14 February 2015

Even though I'm a loyal SPG Member, I can't sugar coat the issues with Sheraton Wes Des Moines. When I arrived, I was pleased that I'd been pre-registered. I thought that this was in recognition of my Platinum status and included perhaps a room upgrade,...More

1  Thank AppreciateAdvice
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 16 February 2015

Thank you for the review of your recent stay with us. We appreciate all feedback as we continually strive to perform a better guest experience. Due to your SPG level, you were upgraded to a suite vs a standard room. I do apologize that some...More

Reviewed 21 January 2015

This is a preliminary review but just called to find out information on the airport shuttle service that the Sheraton advertises as a guest service. I'm arriving on a late-evening flight to Des Moines, never flown into this airport before and I explained that. Lady...More

Thank tommysmommy81
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 23 January 2015

Thank you for your review on your conversation with the Sheraton. Yes, we do have shuttle service that runs based upon availability at the time of the need and time of day. The service runs from 7a-10p daily, but since the airport is 20 minutes...More

Reviewed 5 December 2014

Although a clean andl maintained hotel with wonderful employees like most other hotels I have stayed in, I give it a low rating because they claim to have a breakfast at $14.95 extra cost per person, claim to have internet at an additional cost of...More

Thank Dave'n'Dori H
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 8 December 2014

Thank you for your review and comments about the hotel and team members. We do offer both complimentary and additional cost amenities for our guests and always try to be up front if there are any additional costs both on our website and while on...More

Reviewed 5 December 2014

We booked this 3 1/2 star hotel though Hotwire for $74/night which was a great rate. The room was clean though small and in need of updating. The beds were only full-size and not queen-size that you typically find in hotels. We were travelling with...More

Thank tm212
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 8 December 2014

Thank you for the review of your recent stay with us. We appreciate the feedback and comments about the hotel and cleanliness.

Reviewed 18 November 2014

The rooms and public areas are clean and well maintained. As others have stated, this hotel could use a little updating. With that said, the prices they charge are a good value with what you get. The front desk was very helpful and polite. The...More

1  Thank Mike_0U812
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 19 November 2014

Thank you for the great review! We appreciate the feedback on the hotel and team members and hope to see you again when you return to Des Moines!

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Airport Transportation
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$111 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (33)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"I would take any room that is away from gym and pool."
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"Ice machines located on floors 8 and 10"
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"There were some minor renovations going on at the hotel. It did not bother us. It was minor."
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