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Sheraton West Des Moines Hotel

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Sheraton West Des Moines Hotel
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315 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton West Des Moines Hotel
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Showing 311: English reviews
Henderson, Nevada
Reviewed 1 September 2016

We stayed for three nights and found the rooms to be very clean and comfortable. Not only were the beds comfortable but the room was spacious and offered large comfortable chairs to sit in. We enjoyed the complimentary breakfast that came with our stay. The atmosphere is nice but I found the large open interior to be a throwback and...

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Helpful?
Thank 255kimberleym
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

255kimberleym, Thank you for taking the time to review our hotel. I'm glad that you had a clean comfortable stay and were able to enjoy the spaciousness of your room and the breakfast options. I hope that we will have to opportunity to host you in the future should your travels bring you back to the West Des Moines area....

Reviewed 27 August 2016 via mobile

Good solid hotel. Allows dogs. Great room. Comfortable beds. Bathroom OK - shower could have used an update but it worked and there was enough pressure. Very quiet. Would stay again. It's close to hwy 35 and 80; and plenty of gas stations and restaurants within walking and driving distance.

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Helpful?
Thank Joseph L
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Joseph, Thank you for your review. I will share your comments with the team. We are about to undergo a rennovation that will improve the guest rooms, I hope that when you return to Des Moines you will have the opportunity to experience them.

Arlington, Virginia
Reviewed 20 August 2016

Rude, awful customer service by Matt at the front desk and Manager Ramona. Did not provide the service expected a Sheraton. The front desk staff member yelled at me to sit down and stand back when I was asking a routine question and the behavior was overall extremely inappropriate. Just stay somewhere else where guests are treated appropriately.

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2Thank Sammy150
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

I am very sorry that you feel the actions of the staff were inappropriate. As we have discussed, I have followed up with the team and used this incident as a training opportunity to improve our services in the future.

Trenton, Missouri
Reviewed 18 August 2016

Extremely poor experience. Carpets in common areas dirty, worn, stained, wrinkled. Most areas show signs of deferred maintenance. Musty smell in rooms. HVAC controls in room not functioning. My room had no wash cloths in the bath and I know hotel has them cause THERE WAS A DIRTY ONE HANGING OVER SHOWER ROD when I checked in. Old toilet seats...

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2Thank CraftyJackieA
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for taking the time to fill out a survey. I apologize for the issues that you brought up in your review of the hotel and have addressed many of them with the staff. Upon review we believe your room was not cleaned as you opted into our "Make a Green Choice" program where you opt to forgoe housekeeping...

Kansas City, MO
Reviewed 15 August 2016

Was only here one night, first time we've stayed here. The location is VERY convenient if you drive in on I-35, as it is just off the highway. The hotel is well maintained and clean, and we were fortunate to get a room on a corner of the 9th floor. This is one of the hotels with all the rooms...

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Helpful?
Thank KaneoheBoy
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

KaneoheBoy, Thank you for your review. We are glad you enjoyed yourself while visiting West Des Moines. I look forward to hosting you again should your travels bring you back our way.

South Pole
Reviewed 9 August 2016

I stayed here last week while I was between residences. I am sad to report: NO renovation or even commencement of one, NO early check in allowed even though the hotel was not full the previous night, NO functioning AC in the room, and NO beverages stocked in the club lounge during my stay. Andrew at the AM front desk...

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2Thank Viking94708
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

The rennovation of our guest rooms will begin in September of this year and will hopefully be complete by the end of the year. I hope that next year when your travels bring you back to Des Moines you get a chance to see the difference.

Iowa City, Iowa
Reviewed 4 August 2016

I gave such a poor rating because there is no free breakfast or wi-fi, customer service that doesn't service its customers at all, rooms that are dirty and need updated, wet floors in the gym with kids running around in it because you have to walk through it to get to the pool, and noisy. Psst, the pictures online are...

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3Thank MidwesternMomma
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Midwestern Momma, Thank you for taking the time to review your stay. I'm sorry that you weren't completely satisfied with your stay. You'll be glad to hear we are about to embark on a full rooms rennovation this fall that will transform our guest rooms and address some of your concerns. If your travels bring you back to Des Moines...

Iowa
Reviewed 3 August 2016

Perfect for any occasion. Comfortable place to sleep and super clean. The beds in Sheratons are great and the staff is always very accommodating to make sure your stay is as comfortable as possible. Location is excellent and the restaurant is great.

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Thank tjoia
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

tjoia, Thank you for the kind review. We really appreciate the feedback and hope to have the opportunity to host you again soon.

Chicago
Reviewed 24 July 2016 via mobile

This is the second time I have stayed at this hotel. The hotel is very clean, the rooms are large with incredibly comfortable beds. We are SPG members so we also had the breakfast in the Club Lounge. It was really nice. It offered hot as well as cold food. The person in the Club Lounge was so helpful. We...

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Helpful?
Thank EuropeanbyHeart
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

EuropeanbyHeart, Thank you for the kind words. I will share your comments about the club lounge with the team up there, they really appreciate the feedback.

South Pasadena, California
Reviewed 19 July 2016

We stayed four nights, in a two room suite.It worked perfectly since we could invite other family members up to our room and hang out in the small "living room" area without anyone having to sit on the bed. The room was clean, comfortable, and well lit. The in-room coffee maker made decent coffee (very unusual), and there was a...

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Helpful?
Thank Don R
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Don, Thanks for taking the time to review the hotel, we really appreciate it. I look forward to hosting you again and having the opportunity to show you the new rooms on your next trip to West Des Moines.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th St, West Des Moines, IA 50266-1063
Region: United States > Iowa > West Des Moines
Price Range: RM431 - RM840 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with the King size beds are a good size.”
 of 5 bubbles 71allga, 6 Nov 2016 | Read review
“I always like a room with a lot of light!!!”
 of 5 bubbles 4JMP, 3 Sep 2016 | Read review
“Go somewhere else...”
 of 5 bubbles CraftyJackieA, 17 Aug 2016 | Read review
“Try to get in a corner of the building.”
 of 5 bubbles KaneoheBoy, 14 Aug 2016 | Read review
“If you are bringing food or drink with you, there is no fridge in the room and the ice machines on the floors either don't work or are slow.”
 of 5 bubbles MidwesternMomma, 3 Aug 2016 | Read review
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