We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Valley West Inn

Save
Traveller (9)
Room & Suite (9)
Pool & Beach (1)
Ratings and reviews
  • Excellent24%
  • Very good17%
  • Average10%
  • Poor19%
  • Terrible30%
5 Mar 2018
“Worst place ever”
7 Feb 2018
“Worst place ever”
View all reviews
What's included
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Wheelchair Access
Meeting Rooms
Self-Serve Laundry
Breakfast included
Room Service
Suites
3 Star Hotel
Great mallside location! Within walking distance to Target, and Hyvee (grocery store). Excellent location next to Interstate 235 in West Des Moines. Very close to downtown. Only a hop-skip-and-jump away from Des Moines entertainment venues!
View all hotel information
Location and contact
3535 Westown Pkwy, West Des Moines, IA 50266-1007
10.6 km to Des Moines Airport
22 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (128)
There are newer reviews for Valley West Inn
See the most recent reviews
Filter reviews
128 results
Traveller rating
31
23
14
25
35
Traveller type
Time of year
LanguageEnglish
31
23
14
25
35
See what travellers are saying:
FilterEnglish
Updating list...
11 - 15 of 128 reviews
Reviewed 14 September 2016 via mobile

I got here on may 31st on a bussiness trip from El Paso Texas. After that day I experienced one of the best customer service I've ever experienced before.the managers , the front desk personal treated us good with alot of professionalism.Anything we needed they...More

Thank mario m
Response from Jennifer S, General Manager at Valley West InnResponded 26 September 2016

Dear Guest, Thank you for taking time to communicate your positive feedback. We appreciate your kind words and look forward to welcoming you to Valley West Inn, again. Jennifer Stanley, GM

Reviewed 8 September 2016 via mobile

This place is quite uneven. The room ( a two-bed double) was large and the bed was comfortable, but the mildew smell was pretty bad. We enjoyed the pool (all to ourselves in the evening), but it was very hard to find it through the...More

Thank Peg M
Response from Jennifer S, General Manager at Valley West InnResponded 14 September 2016

Dear Guest, Thank you for taking time to communicate your positive feedback. We appreciate your kind words and look forward to welcoming you to Valley West Inn, again. Jennifer Stanley, GM

Reviewed 24 August 2016

I have never stayed at a motel that I have received such bad service. First of all, this was our 2nd time staying here & both times we had trouble with the door key- it would not work for us. Even got a new one...More

2  Thank joycels2016
Response from Jennifer S, General Manager at Valley West InnResponded 6 September 2016

Dear Guest, Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the...More

Reviewed 3 August 2016

This place is aweful. We checked into and were put in one room that still had wet towels on the floor and cheese and lunch meat in the fridge. Someone appeared to have been living in that room full time. The sheets are yellow, the...More

4  Thank tjoia
Response from Jennifer S, General Manager at Valley West InnResponded 6 September 2016

Dear Guest, Please allow me the opportunity to introduce myself; Jennifer Stanley. I am the General Manager at Valley West Inn, West Des Moines, Iowa. Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know...More

Reviewed 11 July 2016

The motel was run down and in need of repairs. The rooms were dirty and dated (chair seats stained, carpet unravelling, towels thin and old). The elevator went to the "third floor" but then we had to go up a set of stairs to get...More

3  Thank Angie S
Response from Jennifer S, General Manager at Valley West InnResponded 22 July 2016

Dear Guest, Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the...More

View more reviews
About
Description
Great mallside location! Within walking distance to Target, and Hyvee (grocery store). Excellent location next to Interstate 235 in West Des Moines. Very close to downtown. Only a hop-skip-and-jump away from Des ...More Moines entertainment venues! Less
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Indoor pool
Meeting Rooms
Microwave
Non-Smoking Hotel
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Hotel class
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (9)
Room & Suite (9)
Pool & Beach (1)
Questions & Answers
Ask a question
ladiDee
7 February 2018|
Answer
Response from screenname5432109776 |
I don’t know what you are talking about because your white minivan is still in the exact same parking spot you left it in almost a month later. They never towed it when you got arrested (or escorted like you say) on Monday... More
0
Votes
DaveDLytton_IA
11 January 2017|
AnswerShow all 3 answers
Response from ladiDee | Reviewed this property |
Started in September 2017 first room. heater didn't properly work I had to keep hitting the breaker switch during the month of dec. After having many days and night of being cold they offered us to move rooms and we agreed... More
0
Votes
Room Tips
"Looking for a good room, here's my tip -- DON'T STAY HERE"
Read review
"go to another hotel"
Read review
"sleep in your car!"
Read review
"No-Smoking rooms!!!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing