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Extended Stay America - Des Moines - West Des Moines

101 reviews
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Traveller (29)
Room & Suite (28)
Dining (8)
Overview
  • Excellent22%
  • Very good36%
  • Average15%
  • Poor10%
  • Terrible17%
Travellers talk about
“full kitchen”(9 reviews)
“grab and go”(4 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (101)Write a Review
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Reviewed 6 days ago

Great price, clean rooms, convenient. I liked having the kitchenette in my room as I travel for work. Bed was comfortable. Overall, it's was a great stay. I'll seek out extended stays from now on wherever I travel.More

Review collected in partnership with Extended Stay
Thank L4499LQnathanb
Response from 00esa, Manager at Extended Stay America - Des Moines - West Des MoinesResponded 5 days ago

Nathan, we are thrilled to read you enjoyed every aspect of your stay at Extended Stay America. Thank you for the fantastic review and for being our guest. On behalf of everyone here, we invite you to visit us again the next time you are...More

Hotel's Favourite
Reviewed 20 June 2017

Lorisha and Sonny at the front desk were extremely friendly and efficient. Also the Maintenance man Ben was very friendly. I had a slow draining tub and they were up to my room in about 10 minutes. My stay was almost 4 months as I...More

Thank auntie4isu80
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 21 June 2017

Thanks for the outstanding review. We were delighted to read how much you enjoyed your stay and the excellent service provided by our staff. We appreciate you for acknowledging Ben, Lorisha, and Sonny for a job well done. We'll be sure to share your comments...More

Reviewed 26 December 2017 via mobile

3 nights stay and checked the AC/heater filters. Absolutely disgusting! Looks like they haven't been cleaned in weeks if not longer. I brought it to staffs attention at checkout, even showed her the stuff in the pic. A "sorry that's a maintenance issue I'll let...More

Thank Chewsifer
Response from 00esa, Manager at Extended Stay America - Des Moines - West Des MoinesResponded 27 December 2017

Thank you for your review. We are sorry for not meeting some of your expectations and for the cleanliness issue you experienced with your room. We have shared your feedback with our housekeeping team to ensure such oversights are not repeated. Your feedback is valuable...More

Reviewed 26 November 2017

We were surprised with the spaciousness of the 1-bedroom suite! It made our stay very pleasant. I did wish for more lighting, especially in the entry area. I would recommending bringing a lamp if you visit.

Review collected in partnership with Extended Stay
Thank Gail L
Response from 00esa, Manager at Extended Stay America - Des Moines - West Des MoinesResponded 27 November 2017

Gail, thank you for your nice feedback about Extended Stay America. We are glad to know you liked your comfortable room and had a pleasant time with us. We hope you will make us your home again in the future. Sincerely, Hotel Management

Reviewed 12 August 2017

Grabbed a last minute reservation for convenience to attend an event in the area. Forget trying to use the luggage rack when you need 6 hands /3 people to maneuver the door / rack just to move it into the lobby. An automatic or no...More

Thank Amjustme
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 13 August 2017

Thank you for your candid feedback. Although you liked our location, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
US$59 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$59 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (28)
Dining (8)
Questions & Answers
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Room Tips
"If possible pick 2nd floor then you don't have noisy people above you."
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"I had a pet room, which had hardwood floors. Other rooms had carpet."
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"all rooms appear to be excellent"
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"I had a room on the back of the building and it was very quiet."
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