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Holiday Inn Express Bonner Springs

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Holiday Inn Express Bonner Springs
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77 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Reviewed 6 days ago NEWvia mobile

Front desk staff friendly, room was clean only issue was the air conditioning setting knob was stripped out and wasn't very proficient. The big issue was the breakfast bar and area. Was out of eggs and no one visible to ask were in the back prep area so I just asked if they had eggs and a voice came back...

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Helpful?
Thank Randykunath
Justin, Texas
Reviewed 3 weeks ago

Prospect first: front desk friendly, clean room. There are fast food places walking distance from property. The only negative thing going I have to say is that there is no manager happy hour like at the property on I435.

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Helpful?
Thank travelvaluetours
New York
Reviewed 4 weeks ago

A good spot for one night! Staff was most friendly and helpful. Madison, at the front desk was great and the lady managing breakfast was most attentive! The bed was comfortable and the room spacious, with a fridge/microwave/coffee maker.

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Helpful?
Thank Susan O
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear Susan O, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our staff to be friendly and helpful, and our beds...

McPherson
Reviewed 5 March 2017 via mobile

This is not the greatest Holiday Inn Express experience I've ever had BUT I highly recommend it. This is a solid clean property with a really good breakfast (according to my daughter). There are fast food options and a Wal Mart nearby. The staff is very professional and they do a good job.

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Helpful?
Thank barrett68
Shawnee, Oklahoma
Reviewed 14 November 2016

My wife and I stayed here for two nights.. Worst experience at a hotel in both of our lives.. Air Conditioning wouldn't stay on longer than a couple minutes. Shower had no hot water.. Room was filthy with pubic hairs on the bedding. When I finally got a hold of the manager (Ray) he denied all of my complaints and...

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Helpful?
Thank wevo1969
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear wevo1969, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and...

Saint Augustine Beach, Florida
Reviewed 3 November 2016 via mobile

Spent the night here on 11/1/16. The staff were friendly and pleasant to deal with. The facilities were decent, as was the breakfast in the morning. The only area that could use some improvement was the housekeeping, the room needed vacuuming, and the tub needed cleaning, but also, I didn't call and complain, as I believe they would have made...

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Helpful?
Thank kevintH2727FM
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear kevintH2727FM, Thank you for your feedback regarding your stay at Holiday Inn Express Kansas City Bonner Springs, KS. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, breakfast and facilities. However, we’re sorry we fell below your expectation regarding housekeeping and cleanliness. We will...

Austin, Texas
Reviewed 9 August 2016

A typical Holiday Inn Express in terms of the free breakfast, etc. But the rooms were extremely poorly lit. Even with all the lights turned on it was dark. Staff wasn't as friendly as I've encountered in other hotels in this chain across the US. But it is the bad lighting that led to this review - I'd recommend against...

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Helpful?
Thank Carl K
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear Carl K, Thank you for your feedback regarding your stay at Holiday Inn Express Kansas City Bonner Springs, KS. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast. However, we’re sorry we fell below your expectation regarding customer service and lighting. We will address these...

Little Rock, Arkansas
Reviewed 27 July 2016 via mobile

Stayed an evening here in early July. Good size room and comfy bed. The room seemed to have moisture in it. Everything including the floors felt damp. Not sure what caused this. The tile had shoe prints from walking on it damp. Had a few places close by to grab a quick bite. Breakfast was fine. Overall average hotel.

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Helpful?
Thank happytrails72120
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear happytrails72120,, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and...

Kentucky
Reviewed 5 July 2016

We stayed here November 2015 and not sure what happened. The GM was working the front desk and greeted us and IHG members and then it went down hill. The room was ok but was over powering of cleaner like they were trying to hide something. The carpet was dingy and the white tile had tracks left by our foot...

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Helpful?
Thank Tim T
IHGService, Guest Relations Manager at Holiday Inn Express Bonner Springs, responded to this review

Dear Tim T, Thank you for being an IHG Rewards Club member and for leaving us a feedback. We are pleased to know you liked the breakfast selections we have to offer and the service you received from our management. On the other hand, we are sorry to hear for the shortfalls you have encountered with the unusual smell and...

Liberty, Illinois
Reviewed 5 July 2016

We tend to stay at HIE's because of their overall dependability. This was no different--check-in was smooth for us, room clean, bathroom fine. Didn't have problems with the internet service. Was a fine place to spend the night when traveling through. Breakfast was ok--biscuits were a bit hard and the pancake machine was out-of-order. Cinnamon rolls as good as ever,...

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Helpful?
Thank Crystal P

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The award winning Holiday Inn Express Kansas City-Bonner Springs is located on the west side of Kansas City, at the intersection of I-70 and K7 Highway, just west of the Kansas Speedway, Cabela's, and Nebraska Furniture Mart. We are also the closest hotel to the Verizon Wireless Amphitheater, Kansas Renaissance Festival, and Basehor Field of Dreams. We are within walking or short driving distance to a great selection of fine dining and fast food restaurants. We offer 63 guest rooms with Sealy Posturepedic Plush mattresses, an indoor pool and hot tub, fitness center, free wireless high speed internet in all guest rooms and public areas, voice mail, 48 digital satellite TV channels including ESPN, ESPN2, Fox Sports Network, 7 HBO channels, complimentary Express Start Breakfast, and refrigerators in every room. We also offer eleven Executive King Rooms that are optimized for business and three Jacuzzi Rooms. ... more   less 

Additional Information about Holiday Inn Express Bonner Springs

Address: 13031 Ridge Dr, Bonner Springs, KS 66012
Region: United States > Kansas > Bonner Springs
Price Range: RM457 - RM835 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Bonner Springs 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Holiday Inn Bonner Springs
Bonner Springs Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Bonner Springs staff and other travellers.
1 question
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Grand Island, Nebraska
over a year ago

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Questions? Get answers from Holiday Inn Express Bonner Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing I-70 were noisy”
314timt, 4 Jul 2016 | Read review
“Back of the hotel faces I-70”
groggia, 30 Jun 2015 | Read review
“The back side of the hotel faces the interstate, but did NOT hear any traffic noises”
MissouriCalclan, 18 May 2015 | Read review
“Ask for a jacuzzi tub room!!”
X3209MRdans, 2 Apr 2014 | Read review
“Get a room on the first floor where the whole floor is non-smoking”
melfamilytravels, 24 Jul 2011 | Read review
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