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Hilton Garden Inn Kansas City

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488 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Kansas City
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Showing 477: English reviews
Reviewed 29 October 2016

We are Hilton Grand Vacation members and stay exclusively at Hilton brand hotels. We have never experienced a property like this one. I will start with a positive - the front desk staff is very friendly and professional. Now for the room - popcorn ceiling peeling and hanging down, pop or some substance splattered on the wall, eye liner left...

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Helpful?
Thank Laurel Z
Kewanee, Missouri
Reviewed 29 October 2016 via mobile

Really clean joint that has free parking, a little restaurant that servers breakfast for just a few bucks. They may serve lunch or dinner, dunno. Place was clean, our coffee maker (keriug) didnt work but the front desk did act as if they would swap it out, but we declined. Coffee in the lobby.Would stay here again.

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Helpful?
Thank Paul J
CAMERON
Reviewed 18 October 2016

Overall, this hotel was nice. They sincerely need to fix their front desk staffing problem. Particularly that they can't have one person doing all the work--answering phones, taking reservations, checking in and out guests, during a busy time. Take care of your employees and they will take care of your guests.

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Helpful?
Thank CARRIE L
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Good Morning Carrie, Thank you for your feedback, we definitely appreciate you taking the time out of your day to do so. We can never truly anticipate busy stretches during our day with check-in, check-outs etc... We do very much apologize if due to this busy time you experienced any inconvenience. As a management team, we pride ourselves in making...

Omaha, Nebraska
Reviewed 18 October 2016

considering the location of this hotel, its actually very nice. its clean. the staff is nice. the room was nice and big.its right in the downtown area, but it looks like the hotel doesn't fit where it is located. so its a quiet hotel. there's a breakfast in the morning thats amazing. price wise, not sure, how to compare to...

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Helpful?
Thank ChristyS6
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you so much ChristyS6 for your nice words and great feedback for our Hilton Garden Inn Kansas City/KS. We are so pleased that you enjoyed your stay with us and do hope that you come back to stay with us next time your travels bring you to Kansas City!

Las Vegas, Nevada
Reviewed 12 October 2016

Check in was rocky at best. I had already checked in on my phone but still had to wait in line for more than 15 minutes in order to pick up the key. There were at least 5 people behind the counter at one point but no one so much as acknowledged me or even said, “we’ll be right with...

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Helpful?
Thank Hatcher08
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you, Hatcher08 for your feedback. We appreciate you being a HHonors member and enjoying the great accommodations that is checking in online. However, we are so sorry to hear that your stay with us began on a bumping note. We are taking your feedback to heart and will follow up with our staff accordingly. Thank you again, I hope...

Dubai, United Arab Emirates
Reviewed 9 October 2016

I don't usually review brand hotels as they are what they say: A brand with the standards we expect. What stood out here was the lovely reception staff who really seemed to know their guests and treat them as individuals (management please let your staff know that they do a wonderful job, and try to keep them!) Also the shuttle...

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Helpful?
Thank SusanTravelling
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you so much SusanTraveling for your wonderful feedback! We are so pleased to hear about our guests wonderful stay and very much appreciate that you chose Hilton Garden Inn Kansas City/Kansas as your lodging needs here in KC! We hope you come back and stay with us the next time your travels bring you to Kansas City!

Reviewed 6 October 2016

We had a nice welcome and we went to our room for a quick shower and a good night sleep. No Hassles!! Up early for a great breakfast, and checked out. Everyone was really nice, the service was terrific.

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Helpful?
Thank Robin B
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

So glad to hear your stay with us Robin B was wonderful! It sounds like you were just passing through, we do hope you stop by and see us the next time your travels bring you to Kansas City! Thank you very much for taking the time out of your day to say some kind words about us and your...

Kansas City, United States
Reviewed 3 October 2016

The beds and pillows were amazing! The rooms were very clean. The inside of the fridge and microwave were clean. Very quiet. The parking was close to the doors. Food choices great made to order. The lobby was very clean. The staff was very Friendly.

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Helpful?
Thank Laurie G
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you Laurie for staying with us and being so kind to give us some great feedback! Our team loves hearing what our guests have to say about us! Make sure to come back and see us again real soon! Have a great weekend and thank you for choosing Hilton Garden Inn Kansas City/KS for your lodging needs!

Riverside, CA
Reviewed 30 September 2016

My friends and I stayed here for a couple nights and found the hotel to be clean, ideally situated, and fun. The hotel bar had good beer on tap, and the rooms were comfortable and quiet. The price was wonderful. The snacks they sell at their store are also relatively cheap. stay here if you want a real nice place...

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Helpful?
Thank JeremyRiverside_CA
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you JeremyRiverside_CA for your awesome feedback, we really do appreciate you taking the time to give us a review and we especially are grateful for you choosing Hilton Garden Inn Kansas City/KS! Make sure you come back and see us again the next time your travels bring you to Kansas City! Have a great weekend and thank you again!

Chicago, Illinois
Reviewed 29 September 2016

Room switched without permission. Restaurant service and food quality was horrific. Food served defrosted not cooked. Overpriced. No staff. Breakfast had place to sit. Tables full of dirty plates not cleared away. Zero lack of urgency. Unfiredly unhelpful waitress at breakfast. Will NEVER stay again and urge no one to stay here!

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Helpful?
Thank HG18
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for your feedback HG18. We are genuinely sorry that your experience was less than desirable. We do hope that we are allowed the opportunity to win your business back. This is not a normal for us and is not the product we choose to produce to our very valued guests. Please feel more than welcome to contact me...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Kansas City

Address: 520 Minnesota Ave, Kansas City, KS 66101-2930
Region: United States > Kansas > Kansas City
Price Range: RM505 - RM842 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Kansas City 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Kansas City Hotel Kansas City
Hilton Kansas City
Kansas City Hilton
Hotel Style:
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Kansas City staff and other travellers.
4 questions
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Saint Louis, Missouri
7 months ago
Kansas City, Missouri
Brisbane, Australia

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Questions? Get answers from Hilton Garden Inn Kansas City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“downtown kc on the kansas side. quiet part of town, but close to the action.”
 of 5 bubbles ChristyS6, 17 Oct 2016 | Read review
“Well set up”
 of 5 bubbles annavera4444, 30 Aug 2016 | Read review
“Just try another hotel. The rooms are no different from anywhere else, but the staff sure is.”
 of 5 bubbles B4439SUkarenc, 28 Aug 2016 | Read review
“Every room is wonderful!”
 of 5 bubbles Travelqueen1968, 29 Jul 2016 | Read review
“pet friendly”
 of 5 bubbles WadeR599, 14 Jul 2016 | Read review
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