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The Carmelite 150th Celebration was being held here in Leavenworth, an international symposium. The church was in contact with this hotel several times, which included providing contact information, phone numbers, and a credit card number to hold over 20 rooms for out of town attendees....More
1 Thank jani c
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - LeavenworthResponded 8 November 2014
Dear jani c,
First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private...More
The front desk is frequently unattended. I noticed that every time I approached the front desk that the desk clerk will post a sign that he (she) is away and it is up to the guest to locate the clerk. I had to call in...More
1 Thank Rick F
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - LeavenworthResponded 14 October 2014
Dear Rick F,
Thank you for taking the time to express your thoughts and concerns regarding your recent stay. I sincerely apologize for any shortfalls you may have experienced, particularly with the level of service provided. We would like to follow up on your concerns...More
Been here twice now. Room was very clean and quiet. This hotel also does not use chemical fragrances in the air which is very important to me as I am sensitive to man made chemical fragrances. The beds are very comfortable and the free breakfast...More
We stayed here for a wedding. The walls are thin and we could hear every time someone shut their door when they left their room. We could also hear people walking around upstairs and also closing their doors. Some of the tiles on the bathroom...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - LeavenworthResponded 9 September 2014
Thank you for your recent stay with us and reviewing our property. I am pleased to know that you found our staff commendable and that you enjoyed the breakfast area. On the other hand, please accept our sincerest apologies for any inconvenience the...More
Stayed 8/8. Bottom line: Clean, comfortable, good staff, walking distance to several restaurants. Had problem with room door not closing properly. Breakfast was attended, but the food was old and there was no coffee or cream available when we ate. Would likely not stay here...More
Thank Jerry C
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Lansing - LeavenworthResponded 3 September 2014
Dear Jerry C,
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.
We sincerely apologize for the food served during your visit did not...More
US$117 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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