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Recently on a golf trip we stayed here and were very satisfied with our choice. They have done a great job in remodeling, the rooms were very attractive and clean with comfortable beds. Nice pool,hot tub, lounge and restaurant. Everything was clean and attractive. Desk...More
Thank Mark N
Response from Jessica M, General Manager at Four Points by Sheraton ManhattanResponded today
Thank you for your feedback, we always appreciate hearing how we have done in meeting our guests expectations! We do hope to have you again in the future!
I expected more from a Sheraton property.
This is a non-smoking facility, but apparently guests or staff members do not observe.
The property is in desperate need of updates to the rooms,
It is difficult for me to say whether or not I will stay...More
Response from Jessica M, General Manager at Four Points by Sheraton ManhattanResponded 1 week ago
We appreciate your honest feedback. We most certainly are a non-smoking facility and require our guests and staff to abide by this citywide regulation. Unfortunately, we do have instances where we have to enforce this regulation when it is not being adhered to. I do...More
This motel is a tired and well-worn property. The rooms could definitely use some updating and deep cleaning. And the same can be said for the public areas. It's saving grace is the pleasant staff. There have got to be many better places to stay...More
Response from Jessica M, General Manager at Four Points by Sheraton ManhattanResponded 8 March 2018
Thank you for your comments. We appreciate the opportunity to make improvements when it comes to our guest experience and upkeep of our property. We hope to have an opportunity to serve you in the future.
This hotel has apparently been around for a long time, maybe in the order of 30 years, and it looks and feels every bit its age. There are too many inconsistencies with this hotel, from the accommodations itself to the service.
Let me start with...More
1 Thank rckymtndaddy
Response from Jessica M, General Manager at Four Points by Sheraton ManhattanResponded 18 February 2018
Thank you for your thorough review. You make some great points and we appreciate your assessment of your stay! We will use your comments to make improvements in providing our guests with a good and consistent stay.
The hotel (which used to be a Holidome) was adequate for our one night stay. Buffet breakfast was very good and the price was reasonable. No menu service however. My husband thought the room smelled like “cheap perfume,” like they were trying to hide another...More
Response from Jessica M, General Manager at Four Points by Sheraton ManhattanResponded 12 February 2018
Thank you for giving us some feedback about your recent stay. We appreciate the opportunity to improve our guests experience. We hope that if your travel bring you back to the area that we are your choice for accommodations!