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Embassy Suites by Hilton Kansas City-Overland Park

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Embassy Suites by Hilton Kansas City-Overland Park
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699 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Kansas City-Overland Park
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Showing 699: English reviews
1 review
Reviewed 1 July 2016

We had an overall good experience here with a few flaws. We didn't get any special treatment for being HHilton Members over someone off the street. The only way we'd stay here again is if the price is reasonable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda S
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for staying with us and taking the time to let us know how we did in your experience, Linda S! We were happy to know you had an overall good experience with us and appreciate the comments about your HHonors status. Our Blue HHonors members are definitely appreciated and we make many of our amenities available to them... More 

Washington DC, District of Columbia
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 July 2016

Ok. first off... several members of my team had items stolenOR removed . From loose change to bluetooth headsets. NOT cool Also... our rooms were prepaid... for some reason,my card was run for almost $800 for 'incidentals'. That hold is STILL on that card. It's a good thing i don't need that... an $800 hold should NOT still appear on... More 

Helpful?
Thank DCWh0dat
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello DCWh0dat- Thank you for sharing your recent experience. I am sorry we were unable to provide a more positive experience and meet our goal in service and experience. We definitely dropped the ball during your stay with us and I apologize for the poor experience we provided. I see some of our leadership team has been in contact with... More 

Cumming, Georgia
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 June 2016 via mobile

We stayed one night while in town to attend a Royals game. The living area and bedroom in the suite was spacious and clean. Although the bathroom was a tight fit, it was very clean. There were a few stains on the curtains and sofa but I suppose that's too be expected over the course of a hotels life. The... More 

Helpful?
Thank SSLeiblie
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello SSLeiblie! Thank you for the positive comments regarding your recent experience with us! We are happy to know you enjoyed our friendly team and spacious, clean two room suite, and our complimentary cooked to order breakfast! We strive to provide all of these items to create a great value for those traveling to Overland Park. Thank you for staying... More 

Wichita, Kansas
1 review
Reviewed 29 June 2016

We choose Embassy because of the great breakfast that's included in the stay. It was great as always. Staff was great in fixing a room issue with our presidential suite. The suite size was great, the only negative is the worn carpets that appear dirty.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank S37MDrebeccal
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the wonderful feedback, S37MDrebeccal! We have shared your comments with our team and appreciate the opportunity to do so! We were happy to know you enjoyed our team's service and the complimentary cooked to order breakfast! I apologize about the carpeting in your suite, but happy to report we are in the process of replacing the carpets... More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 June 2016 via mobile

My wife and I were in Kansas City for a couple of nights recently and stayed at the Embassy Suites in Overland Park. The hotel is not new, but the room was very comfortable, great beds, nightly managers reception (drinks and snacks) and of course, the cooked to order omelet for breakfast. They might not be the 5-star hotel in... More 

Helpful?
Thank Richard H
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for taking the time to share your recent experience, Richard H! We appreciate the great comments on the extra amenities we offer and the service of our team. It sounds like we met our goal of providing warm, friendly service and clean, comfortable accommodations. Thank you for staying with us and letting us know how we did! We... More 

New York City, New York
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2016 via mobile

Pros I had the opportunity to stay at the location for two weeks for work. The entire staff was extremely present. It didn't matter who you interacted with, the service level was consistently good. Maria at the front desk was a delight to deal with! She made sure I was comfortable from my late and early flights. Amir was the... More 

Helpful?
Thank prodigy978
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the rockin' review, prodigy978! Our team works very hard to make the best with the resources we have and I am glad that came across in your two week experience with us! We have shared your review with our team and thanked Maria, Samir, and Stacie (bartender with the blonde hair and glasses) for the impact they... More 

San Antonio, United States
1 review
Reviewed 27 June 2016

The hotel is outdated. The room décor is old and the rooms are dark. The restaurant dinner experience was awful, service was poor. We did get a discount on the food after complaining. Wifi was weak and I am an Honors member. The gym was very small and the one recumbent bike I used had a wobbly seat.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cathleen C
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Hello Cathleen C- Thank you for the feedback regarding your recent stay with us. I apologize we failed to meet our goal of providing you with warm, friendly service and clean, comfortable accommodations. We do sincerely appreciate the comments you provided and will work to address the issues you noted. I am sorry we were unable to do so prior... More 

Mulvane, Kansas
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2016 via mobile

If you're expecting a hip, chic, trendy boutique-type hotel, this probably isn't your place. But if you're looking for a clean, quiet hotel, and are willing to look past some aging amenities, then this is the place for you. Our experience at this hotel was great. We arrived well ahead of check-in time, but had no problems checking in. Front... More 

Helpful?
Thank Scott N
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the great comments, Scott N! We are happy to know we met our goal of providing you with warm, friendly service and clean, comfortable accommodations! We have shared your review with the team and look forward to seeing you the next time your travels bring you to the Overland Park area! Thank you for staying with us!... More 

Dallas, Texas
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2016

Older but well kept. It has lots of amenities including a great breakfast and fun cocktail hour. Check in/out quick. Had out 60th high school reunion in one of the rooms with dinner. Food and service very good. Thank you Embassy Suites.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank kayefa
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the awesome feedback, kayefa! We appreciate you taking the time to share your recent experience! We are happy to know you enjoyed your visit and were able to partake in our extra amenities such as our complimentary cooked to order breakfast and the Evening Reception! Thank you for staying with us! We look forward to your next... More 

Ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 June 2016

We were in town for a family wedding. As Hilton Honors members we got a slightly better rate than the wedding reservation rate which was great. Staff were very accommodating when I called to see if our family's rooms could be near one another and on a quieter floor. From the moment of check-in, staff were incredibly pleasant and helpful... More 

Helpful?
Thank Classicalgirl
Fred D, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Thank you for the "Wonderful" review and 5 stars, Classicalgirl! We appreciate you taking the time to let us know how we did during your family's happy event this past weekend! Our team was happy to hear the comments regarding the pleasant and helpful service they provided and our Engineering team will be sure to check out the cooling in... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located just off the I-435 in the south Kansas business district, the Embassy Suites Kansas City – Overland Park hotel near Sprint World Headquarters and Corporate Woods, offers you all the space you need for work, family and to relax. Use the free hotel shuttle service within a 5-mile area for your convenience for business, exploring local attractions or great shopping nearby.Enjoy spacious king-sized bed, two-room suites and a complimentary cooked-to-order breakfast each morning. Unwind at the complimentary Evening Reception in the relaxing surroundings of our Overland Park hotel. The open-air atrium is the perfect place to sip a coffee and catch up with work or chat with friends.Stay connected in the 24-hour business center using high-speed internet access. Host your next business meeting at the Embassy Suites Kansas City – Overland Park hotel in flexible function spaces and conference rooms. ... more   less 

Additional Information about Embassy Suites by Hilton Kansas City-Overland Park

Address: 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Region: United States > Kansas > Overland Park
Price Range: RM554 - RM826 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Kansas City-Overland Park 3*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Orbitz, Travelocity, Odigeo and Hotels.com so you can book your Embassy Suites by Hilton Kansas City-Overland Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Hotel Style:
#9 Business Hotel in Overland Park
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Kansas City-Overland Park staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Kansas City-Overland Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would always suggest the top floor. The noise level from people above us was louder than usual.”
 of 5 bubbles mckapke, 6 Nov 2016 | Read review
“Avoid the sides that look over the highway and Metcalf. Traffic noise was easily heard even on the 6ht floor”
 of 5 bubbles JenniferL136, 12 Sep 2016 | Read review
“It's Atrium-style. BUT; the rooms have a door to help block the noise.”
 of 5 bubbles DCWh0dat, 30 Jun 2016 | Read review
“Higher floors are quieter. Ask for room a few doors away from elevator; as could be substantial walk around atrium.”
 of 5 bubbles Classicalgirl, 20 Jun 2016 | Read review
“Do Not book 411, it stinks”
 of 5 bubbles gwmeyer31, 7 Apr 2016 | Read review
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