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Nice, clean hotel and convenient to the freeway. My husband and I must have had one of the newer rooms - it was very "fresh" and comfortable. The free breakfast was a plus, and the breakfast room was nice.
This was a pleasant surprise as...More
Thank Ruth R
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 2 weeks ago
Dear Ruth R,
Thank you for taking the time to post a review on our hotel. I am very pleased that you enjoyed your stay with us, and we hope you will return in the future.
The room was clean, the bed comfy, and the A/C unit was quiet enough to let us get a good nights sleep. In addition, there were nice cookies waiting for us in the lobby when we arrived. The hotel is nicely located just off I-71...More
1 Thank Linda C
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 4 July 2017
Thank you for taking the time to post a review on our hotel. It is always a pleasure to hear how great we are doing. I am so happy that you received your belongings, I know what an upset it can be to...More
Starting positively, the shower was awesome - plenty of warm water and pressure. The front desk was friendly and helpful. However the negative negates the positive. This hotel is in desperate need of upgrading. The couch in our room looked so sketchy that I wouldn’t...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 20 November 2017
Dear Rocketcity Sue,
Thank you for taking the time to post a review on our hotel. I want to apologize to you that you felt the room and everything was dirty, and that we are in need of an upgrade. I am also sorry about...More
I waited 3 months before writing this review, because the front desk clerk upon check-out told us a manager would contact us concerning the issues we had. Three months later, we've heard from no one.
We thought the worst of our issues would be having...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 16 October 2017
Thank you for posting a review on our hotel. Reviews like yours let me know where we need to improve and obviously improvement here would be in communication. I do apologize that I did not get back to you on these issues you...More
Overall good stay, the hotel however has Wi-Fi issues that certainly take away from the value of the stay you’re a business traveler, cell coverage for some carriers is limited in the area making WiFi at the hotel even more important for me. Requested a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express CarrolltonResponded 16 October 2017
I am happy that you found our room and bed comfortable and that you liked the breakfast selection. On the other hand, it is unfortunate that the internet service and the room allocation negatively affected your overall satisfaction. Please accept our sincerest apologies...More