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Holiday Inn Express Carrollton, an IHG Hotel

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Traveller (31)
Room & Suite (11)
Dining (8)

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#4 of 7 hotels in Carrollton
Location
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Value
The Holiday Inn Express Hotel & Suites in Carrollton, Kentucky near General Butler State Park! You can enjoy a comfortable stay at our Carrollton, KY accommodations, situated off I-71 in the busy steel district of Kentucky and not far from the Kentucky Speedway and the Belterra Casino. Families will enjoy lodging in Carrollton, KY because our hotel offers quick access to area attractions such as Six Flags Kentucky Kingdom, the Louisville Slugger Museum and the famous Kentucky Speedway. If shopping is your preference, check out the Butler Outlet Mall, just a mile from our Carrollton accommodations, where you can find some great bargains. In addition, our Carrollton, KY hotel is near General Butler State Park, which offers plenty of biking, boating and hiking opportunities. Our hotel in Carrollton, KY also provides an ideal location near area businesses including Gallatin Steel, Dow Corning, Ohio Valley Asphalt, Phillip Morris, North American Stainless and PSC. Business travelers benefit from our fabulous hotel services, which include a convenient 24-hour business center with copy, fax and print services as well as free high-speed, wireless Internet access. During your stay at our hotel in Carrollton, you can take advantage of the heated, indoor pool, a state-of-the-art fitness center and the complimentary hot breakfast bar. Check out our great Carrollton hotel room deals and rates, and start planning your trip today.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Breakfast available
Breakfast buffet
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
113Reviews2Q+A20Room tips
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Jean K wrote a review Oct 2019
Williams Bay, Wisconsin32 contributions8 helpful votes
+1
Wow! Felt very uncomfortable in this holiday inn express! Definitely aesthetically the worst holiday inn express we’ve stayed in and we stay at holiday inn express’s frequently! The pictures speak for itself. So run down and old. Although the lobby has been updated and modernized. So maybe they are beginning a much needed renovation. The bathroom handle in room 301 fell off. There was no bed skirt on the bed, you could just see the bed frame. There were stains and rips in furniture everywhere. Positives were the updated lobby, a comfortable bed, and friendly staff. This is strictly a cosmetic issue and cleanliness. Not a staffing issue. So corporate, sink some money in to this location. It’s much needed!
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jandlUk wrote a review Sept 2019
Chesterfield, United Kingdom1416 contributions568 helpful votes
Overnight Wednesday stay 2 couples as walk-ins, got in on cancellations. Typical HiX property, just off the highway. Double queen rooms were clean, with fridge, tv, microwave. The desk chair in our room should be scrapped! Full sized bath, with fixed shower head. It was busy, but quiet - we slept well. Wi-fi was poor with intermittent signal. Breakfast was fine, the usual buffet fare. Just average really.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 28 Sept 2019
Hi jandlUk, Thank you for choosing the Holiday Inn Express on this trip to Carrollton. I hope all is well. I am happy that you found our hotel in a great spot. Providing innovative comfort is all that we aim for and I am glad that our comfortable bed, clean room, and a delightful breakfast helped you in getting such. All that we do is aimed at giving guests excellent service but it concerned me that we fell short on wifi service. I know it's a hassle not to be able to finish work. I also read your suggestions with the room amenities and is certainly regarded for future improvement. Your feedback keeps us growing. Know that I have shared this with the management so we can continue to provide excellent service. Hope to see you soon, Glaiza G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott M wrote a review Aug 2019
Akron, Ohio58 contributions9 helpful votes
When I look for a hotel when we are on the road I need location, safe area, really nice clean building and knowledgeable staff. This location is great about all the above and especially Kearston, who has been amazing! Helpful, considerate, caring and again, knowledgeable. Thank you Kearston, we really appreciate your support and help! Scotty
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bradley C, Assistant General Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 12 Aug 2019
Thank you Scott M. for your response. I will make sure Kearston gets the message on doing such a wonderful job. We love to hear that we are giving our best service and that we can be of help whenever possible. We do hope you will stop by and see us again here at Holiday Inn Express, Carrollton, KY Sincerely, Bradley Hamilton Assistant General Manager Holiday Inn Express, Carrollton, KY 502-732-6770
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KashmirX wrote a review Jul 2019
Jackson, Missouri180 contributions69 helpful votes
Remodeling going on but yet very clean lobby. Thank s is your average Holiday Inn Express. Friendly staff, clean room however some of the furniture has heavy usage wear marks on corners and hard water stains on bathroom tile under sink where it once leaked for a while at some point. Bed was comfortable and nice selection of pillows on beds. I would stay there again without hesitation.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Bradley C, Assistant General Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 12 Jul 2019
Thank you very much for your kind words. I also thank you for your patience through our facelift and remodel. By this same time next year we plan to look brand new on the inside, new furniture in rooms, new fixtures in rooms, and the plans look wonderful. Please feel free to contact us anytime. We'd love to have you stay with us again. Bradley Hamilton Assistant General Manager Holiday Inn Express, Carrollton, KY 1-502-732-6770
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jill H wrote a review Apr 2019
Williamsburg, Ohio89 contributions48 helpful votes
We use Holiday Inn Express quite often when we travel because you can count on them to be nice. Not this one! Old and not nice. Tub was ancient and porcelain cracked, carpet old smelled bad etc. Don’t stay here
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 12 May 2019
Hi blueladdie, Thank you for your review and for choosing Holiday Inn Express for your travel needs. We are committed to providing you with an excellent hotel stay and can see that we have missed the mark this time. I am sorry the general upkeep of our facility fell below your expectations. This is not reflective of what we strive for at IHG, so know that I've shared your review with upper management to be addressed internally. I'm confident measures will be in place for improvements to deliver complete guest satisfaction. Again, thank you for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen R wrote a review Apr 2019
Niagara Falls, Canada51 contributions21 helpful votes
Several issue's with staff and the cleanliness of room and noise, staff not concerned about customer complaints, very disappointed since I travel regularly and expect more value and better service. a few points which never arrive does not make service improve and excuses from management at this property.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 18 Apr 2019
Hi Stephen R, Thank you for your feedback. You can always Stay Smart during your visit and it is our aim to deliver the best for you. I am sorry to hear that your visit with us wasn't relaxing as exacted due to the slips of assistance from our staff and the unfavorable hubbubs. Our hotel loves to promote tidiness at all times and it is disappointing to know that we did not exceed your standard while being with us. We strive to be effective while you are with us and let me assure you that your comments will be used as a guide for improvements. Your thoughts has been shared to our hotel's management to re-evaluate the standard we take pride in. I am certain correct measure will be applied to eliminate the concern. I also have sent a private message to discuss the issue. We would like to welcome you back in future and and we will make it brilliant for you. All gratitude, Clarisse Sagun eMedia Coordinator IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Theresa P wrote a review Dec 2018
Philadelphia, Pennsylvania112 contributions69 helpful votes
We stayed overnight as part of our road trip. Check in was quick and easy. Staff was friendly. Christmas decorations were pretty. Rooms were quiet and clean. Beds were comfortable. The only drawback was the pancake machine was out of order. Other than that, it would have gotten 5 stars.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kay J wrote a review Oct 2018
West Columbia, Texas108 contributions36 helpful votes
+1
Be for we got here, we knew it was going to be good. We call and spoke to Ashly about a a room. She made it so easy. It was wonderful. We expressed what we were looking for and she made it happen. WOW!!! We arrived and was not disappointed. The room was clean. The next morning I spoke Kelsie and Kayla at the desk. They will make you feel comfortable and welling to go beyond to help whatever we need. Again WOW!!!WOW!!! Went for breakfast and Mary was there. This is one the most organized breakfast area I have seen. Tammy is with housekeeping I believe. She keeps the lobby floor so clean you can see yourself. What a shine. The is a lot of construction people here but you would never know. It is safe place for your belongings. We have a welding rig and didn’t worry about the
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TomtheVagabond wrote a review Sept 2018
Carrollton, Kentucky1 contribution
All in all, It was fine. I'm on the road 10 months out of the year and stay at Holiday Inns a majority of the time, and again, it was fine. Pros- The Holiday Inn has made put me at ease based on standard practices that are shared across the country by the chain and one can expect the same level of quality in Carrollton's hotel as they would a majority of Holiday Inns that they visit elsewhere. The biscuits and gravy that I've had here are without exaggeration better than the local McDonalds, the now defunct Burger King, and the Bob Evans in the neighboring city of Madison. The Room's equipment and decor is less than 10 years old and shows no obvious signs of wear. I have stayed at every hotel in Carrollton and this is the highest quality. The rival hotels are all located
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Date of stay: September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 14 Oct 2018
Hello TomtheVagabond, Thank you for choosing us and for taking the time to post a review. I am happy to see that you enjoyed the breakfast selection and that you felt comfortable on our brand. On the other hand, it is unfortunate that our location has limited access to data, the housekeeping service left a negative impression, the noise challenges and the operation of the laundry facility. I am terribly sorry for we failed to make your stay more comfortable. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne P wrote a review Aug 2018
2 contributions
We have seldom stayed at Holday Inn Express-usually considered them too pricey in exchange for what you get. But we decided to give this one a try- so sorry we did. Attempted to pull in to check-in only to find that the entire parking lot was blocked off for the weekend due to some renovations, including access to the front desk. The only option was to park in handicap parking which was the only way to access the front desk to check in. (And how unfortunate because a short time later an elderly woman with a walker was trying to gain access but could not easily do so because of all those illegally parked in the handicso When I asked if there was an alternate door we could use I was told no, we could bring our things in and then go park in a gravel lot behind the parking lot.
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lisa B, General Manager at Holiday Inn Express Carrollton, an IHG Hotel
Responded 6 Aug 2018
Dear Anne P, Thank you for taking the time to post a review on our hotel. I do apologize for any inconvenience you had while staying here and the way the front desk clerk spoke to you is both unprofessional and uncalled for. I will definitely have a talk with this person. I can assure you however that we are not normally like this and we are normally a very quiet and pleasant hotel and I have a great hotel team normally. I would like to take this opportunity to make this right for you and ask that you send me an email at lbucklerhie@gmail.com, please include the name the original reservation was made under and I will compensate you for all this inconvenience you experienced. I look forward to hearing from you soon. Sincerely; Lisa Buckler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 698 - RM 877 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyCarrollton
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS CARROLLTON, AN IHG HOTEL: See 112 Reviews, Price Comparison and 60 Photos (KY) - Tripadvisor