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Jackie and the lady that checked me in that night did a great job. The beds were comfortable and the air conditioner worked well. The tank toilet took forever to fill. The breakfast was solid too. Eggs , pancakes ,cinnamon rolls.
This location was fine in terms of cleanliness and hospitality, but definitely lacking some of the things you normally expect from a Holiday Inn Express.We ate breakfast at 7:30, which I think is pretty standard, not too early or too late.There were no cinnamon rolls...More
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 7 June 2016
Thank you for taking the time to post a review on our hotel. I sincerely apologize to you for the issues you found while staying here. We were quite busy that week and had run out of certain foods until our truck arrived...More
We had reservations at this hotel 2 rooms for for people. We drove 800 miles to this hotel and arrived at about 7:30 pm only to find that our reservation had been cancelled by somebody, not us. The desk clerk who was too stupid to...More
Thank Kim N
Response from IHGService, Guest Relations Manager at Holiday Inn Express CarrolltonResponded 25 June 2016
Dear Kim N,
Thank you very much for your recent stay with us. We are deeply sorry for the inconvenience your reservation concern may have caused. Our hotel is very proud of its level of service and quality of its product and for this reason...More
This is a nice clean hotel. We were surprised by they charming town of Carrollton and the river walk. The state park nearby was nice to drive through. We stayed here as a stop while driving from Cleveland to memphis.More
Thank Beth A
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 27 April 2016
Dear Beth A
Thank you for taking the time to post a review on our hotel. I am very pleased that you enjoyed your stay and found us to be a clean hotel. I am very happy that you were able to find some fun...More
Stayed at this hotel over a weekend and couple of days during a business trip to the US.
Hotel is the normal holiday inn affair with standards as you would expect. Room was on the large size and had the normal big TV, fridge and...More
Thank Richard S
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 28 March 2016
Dear Richard S,
Thank you for posting a review on our hotel. I am very pleased that you found us to be what you would expect from a Holiday Inn Express. I do apologize that the AC unit was noisy and I will be sure...More