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Quality Inn and Suites

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169 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 August 2016 via mobile

Room was nasty. Staff was rude. Beds felt uncomfortable. Ive stayed in plenty of hotels before. We go away once a month. This month was here. And we will not be back. Unbelievable how guests are treated.

Helpful?
1 Thank amanda b
Level Contributor
4 reviews
Reviewed 23 August 2016 via mobile

I looked at the overall rating and figured it would be ok for a quick one night stay. We had been driving through the rain and just wanted somewhere to stay for the night and get back on the road in the morning. When I booked our room it didn't say it was a smoking room. When we got there... More 

Helpful?
Thank Taylor T

Travellers are raving about these Erlanger hotels

Level Contributor
1 review
Reviewed 15 August 2016 via mobile

My full review is on Yelp, but I strongly suggest that you do not book at this hotel. It is unclean, has poor service, is hot in the public areas, and rampant with unsupervised children that belong to hotel staff. It appears that the staff or corporation do not care about their hotel in their treatment of guests and the... More 

Helpful?
Thank Sally S
1 review
Reviewed 9 August 2016 via mobile

I just stayed here last night. It was last min because of plumbing issues in my home. It's very ran down inside. It didn't look very clean. When I walked in India family own and ran. Kids running around and a fan running. I asked the front desk if the air worked since it was very warm. She told me... More 

Helpful?
Thank Missy R
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Missy, Thank you for your recent stay with us, Our entire team would like to apologize for your unsatisfactory stay. Your review has been shared with our team and we are working hard to correct the issues that you experienced so that they may never happen to a guest. More 

Memphis
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2016 via mobile

Other than the chain lock, there was no lock between the adjoining rooms. From our room, it appeared the lock was functioning, but if you opened the door the actual bolt had been cut-out. It was disturbing. Luckily we knew our suite mates or we would have checked out. When we notified the night desk, they did not seem terribly... More 

Helpful?
Thank Traveling_Tammie
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Guest, thank you for your recent stay with us. We apologize for the problems that you experienced during your stay and for bringing it to our attention. We are in the process of installing a new door with new locks. We hope that you will consider us again in the future so that we may better serve you. More 

Level Contributor
5 reviews
Reviewed 5 August 2016 via mobile

The staff was helpful and friendly from the moment we arrived. They even extend the pool hours the first night which was great for us. Breakfast was hot and staff was quick and clean with everything! Our room was perfect for our side group and cooled down down quickly. Check out was a breeze and would stay again if in... More 

Helpful?
Thank Stacy W
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Thank you Stacy!!!! You and your family was an absolute delight. We hope we will see you again in the future. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 August 2016

This is an older hotel and has not been updated recently. Not very close to anything other than the airport. Its about 25-30 minutes to the Arc experience and 20 minutes to the Creation Museum. The pool was half empty and not fully open for swimming. However, it was full the day of our arrival. Not sure what happened with... More 

Helpful?
Thank Tom D
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Guest, Our team would like to apologize for failing to meet your expectations. We are working hard on improving in every area. We hope that you will reconsider us again in the future so that we may better serve you. More 

Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 July 2016 via mobile

This is a nice and clean place to stay friendly staff free Wi-Fi And free shuttle to air port shuttle starts at 5am and runs on the haft hour they did make a run before 5 when I was there here was a little full that had to go early don't know if that is their mom but it was... More 

Helpful?
Thank Larry S
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Thank you Larry for the nice review, We try to accommodate our guest in any way we can. We hope that we will see you again in the future. More 

New Albany
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 July 2016

My daughters and I stayed at Quality Inn for the weekend. We had a concert at Riverbend on Friday and decided to just make a weekend of it. The hotel was fine, although it gives on a sense of deterioration. The air conditioner in our room worked, but it never got as cool as I would have liked. In all... More 

Helpful?
Thank Michelle M
Indiana
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2016

Comfortable and clean, very close to many things. We wanted to see both the Creation Museum and the Ark Encounter, so this was a good location for that. Lots of choices for the complimentary breakfast. The only downfall is that my brother, who was traveling with me, is wheel-chair bound, and the staff did not have a key (or couldn't... More 

Helpful?
Thank Shannon H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more   less 

Additional Information about Quality Inn and Suites

Address: 1805 Airport Exchange Blvd, Erlanger, KY 41018 (Formerly Baymont Inn)
Region: United States > Kentucky > Erlanger
Price Range: RM308 - RM411 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Baymont Inn Erlanger
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn and Suites staff and other travellers.
2 questions
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Questions? Get answers from Quality Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose an upper floor away from the elevator, and it was very quiet”
 of 5 bubbles retiredandlovingit33, 9 Oct 2016 | Read review
“If you are a nonsmoker and book online, make SURE you chose NON SMOKING!!!”
 of 5 bubbles ValerieHolek, 25 Sep 2016 | Read review
“Not a good room in the place”
 of 5 bubbles nickspumpkin, 24 Aug 2016 | Read review
“Opt for a room on an upper floor facing away from the interstate.”
 of 5 bubbles World-Wide-Badger, 7 Jul 2016 | Read review
“Inside pool view is best, not the hot sun all day.”
 of 5 bubbles B7794QDpetera, 3 Jul 2016 | Read review
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